Call Center Medicare Advantage

Sissi Hron

Virginia Beach, Virginia, United States

*********@*****.***

linkedin.com/in/sissi-hron-b5743737

Summary

I have over 25 years experience. 4 years as a call center supervisor. In addition I have more than 15 years experience in inbound and outbound customer service, order service clerk and collections. Software used, Windows, Word, Excel, Access, Quick Books, Power Point and Outlook. I am AHIP (2024), Life and Health (2025), Property and Casualty (2025) certified and licensed in 37 states currently. 2024 Federally-facilitated Marketplace Individual and Shop certified. I am Medical Transcription certified. Languages fluent are English and Spanish. Experienced in recruiting, insurance, collections, call center, medical billing, retail. I have worked and am certified with Carriers Aetna, Cigna, United Healthcare, Wellcare, Humana, Blue Cross Blue Shield. I am familiar with programs such as CRM, Sunfire, Marx, TRM, I was number 8 out of 800 agents in Medicare Advantage sales. I have always been a top performer in a call center environment. I was above performance in AEP and made over 200 sales in 7 weeks. I am a top performer.

Experience

Medicare Insurance Agent

WTW

Jul 2023 - Present (5 months)

Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances * Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies * Calculates and/or quotes premium rates for recommended policies * Develops and maintains thorough product knowledge * Demonstrates a high degree of integrity and follows compliance/quality assurance requirements * Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications

* Follows scripts and designated sales processes to complete sales in a compliant and effective manner

* Actively participates in training and coaching on an ongoing basis to improve performance * Other duties may be assigned.

Medicare Advantage Insurance Agent

Health IQ

May 2022 - Mar 2023 (11 months)

At Health IQ, our mission is to ensure that all seniors are seen and treated as unique individuals by the healthcare system. I am AHIP (2024), Life and Health (2025), and Property and Casualty (2025) certified. Blue Cross Blue Shield medicare advantage certification. I am bilingual worked directly with the elderly and retired as a Medicare Advantage Manager II. Sold policies to retirees, as well as customers who had a disability.

Aetna medicare advantage certification

Cigna medicare advantage certification

Humana medicare advantage certification

Wellcare medicare advantage certification

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Medicare suplemental insurance certification

Medicare Advantage Sales Agent

Bloom Inssurance

Sep 2021 - Nov 2021 (3 months)

Medicare Advantage Sales Agent. Bloom is an insurance services company licensed in all 48 contiguous U.S. states. Driven by our deep insurance sales experience, we primarily focus on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We also seek to constantly innovate through people-centered products and services. We concentrate on two areas of service: technology services and call center services. Medicare Advantage Sales Agent

Gallagher

Aug 2021 - Sep 2021 (2 months)

Medicare Advantage Sales Agent. Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerage, risk management, and HR & benefits consulting companies in the world. With significant reach internationally, our organization employs over 39,000 people and our global network provides services in more than 130 countries. Medicare Advantage Sales Agent

Choice Health

Jan 2021 - Aug 2021 (8 months)

Medicare Advantage Sales Agent. Choice Health Insurance has been in business since 1993 offering healthcare options to individuals and families across the United States. We are the "independent broker," meaning we are not required to offer only one option for any type of insurance. For instance, if you called an insurance company, they would quote you only the plans offered by their company. But, with Choice Health we can quote you all of the plans available in your area regardless of what company offers them. Our Agents are all Licensed and Certified to offer plans on the Federal Exchanges for the Affordable Care Act. We also maintain certification to offer Medicare plans throughout different parts of the United States.

Pharmaceutical Sales Specialist

Conduent

Jul 2020 - Dec 2020 (6 months)

Pharmaceutical customer service. Through our dedicated associates, we deliver mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them. We are one team with one mission and work in an open and inclusive environment to create value for our clients every day. Property and Casualty Insurance Agent

State Farm

Jan 2020 - Jul 2020 (7 months)

Property and Casualty Insurance Agent. We enjoy assisting resident relocating to the Virginia Beach, VA including all of the Hampton Roads area. My Agency has qualified for prestigious State Farm Presidents Club, Chairman's Circle and Crystal of Excellence as well as MDRT. We focus on Auto Sissi Hron - page 2

Insurance, Homeowners Insurance, Renters Insurance, Life Insurance and Business Insurance throughout Virginia Beach and all of Tidewater with our competitive .Insurance Quotes on Auto Home and more! Call or stop by the office for a free Car Insurance or Home Insurance Quote today! Health Insurance Agent

Health Insurance Advisers Group

Jun 2019 - Jan 2020 (8 months)

An independent insurance agency offering a comprehensive suite of insurance solutions to protect your business and your life from the unexpected. We serve the following Ohio areas: Pickerington, OH, Lancaster, OH, Baltimore, OH, and Canal Winchester, OH. Based in Pickerington, OH, we don’t just sell insurance. We work closely with clients to help them make important and informed decisions every day when it comes to protection and their future.

Insurance Agent Property and Casualty

Allstate

Mar 2019 - May 2019 (3 months)

Property and Casualty insurance policies for homeowners and auto. Licensed Life & Annuity Insurance Agent

Sutherland Healthcare Solutions

Mar 2017 - Jan 2019 (1 year 11 months)

Involved with selling Life and Health insurance policies to customers in multiple states. Certified in 49 states for Life and Health insurance.

Customer Service Representative

Community Choice Financial Family of Brands

Jun 2016 - Dec 2016 (7 months)

Position Summary: Process loan and check cashing transactions with use of phone, computer, reference material. Receive and pay out money. Keep records of money and negotiable instruments involved in various transactions. Provide exceptional service to customers. Create a positive, respectful, friendly environment among peers, superiors and customers. Collect debt via phone. Tasks: *Receive checks and cash, verify amounts, and check accuracy of transactions. *Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, other machines and products in the store. *Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. *Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, that accounts have sufficient funds and recourse has been established. *Explain, promote, or sell products or services such as loans, check cashing service, money orders, wire services and pre-paid cards, using computerized information about customers to tailor recommendations. *Identify transaction mistakes when debits and credits do not balance. *Monitor vault to ensure cash balances are correct. *Count, verify, and post armored car deliveries. *Arrange monies received in cash boxes and coin dispensers according to denomination with bills facing the same direction. *Enter customers’ transactions into computers to record transactions and issue computer-generated receipts. *Process and maintain records of customer loans. *Develop Sissi Hron - page 3

and Maintain professional relationship with customers. Provide an atmosphere of respect, courtesy and friendliness. *Monitor and report compliance situations in regards to FinCen regulations. Sales associate/Cashier

Target

Jul 2014 - Mar 2016 (1 year 9 months)

Worked in various departments, and provide relief on cash register for customers. Bilingual enrollment customer service presentative Xerox

Sep 2012 - Nov 2012 (3 months)

Educate people about their benefits

Benefits enrollment customer service representative Xerox

Sep 2012 - Nov 2012 (3 months)

Educate clients on their benefits. Follow up to make sure customers where satisfied with the results Customer Service Representative

Liberty Tax

Jan 2012 - Apr 2012 (4 months)

Top performer at Liberty Tax services while utilizing my bilingual skills dealing with Hispanic clients. Received incoming calls for customers who were overdue on their credit card accounts and coordinated payments.

I was top collector for several months while performing exceptionally. Averaged over one hundred calls a day.

Customer Service:

Received incoming calls for customers who needed replacement parts for their outdoor furniture. Used Microsoft Excel to track Vendor’s who wanted to get credit on different items. Made contact with customer’s via email or by phone on status of their backorders. Coordinated with the warehouse on a daily basis to check on order status. Enrollment services Veterans Services and Support

Tidewater Community College

Jul 2011 - Nov 2011 (5 months)

Front office student registration as a work study student for the Veterans Affairs Office. Collections Specialist

Portfolio Recovery Associates, LLC

Feb 2006 - Feb 2009 (3 years 1 month)

Collections involving defaulted loans. Outbound and inbound calls to customers. Conducted skip tracing for default accounts.

Customer service representative

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Bank of America

Apr 2005 - Jan 2006 (10 months)

Collections for 30 to 60 day delinquent credit card accounts. Customer service representative

Absolute Collection Services

Jul 2001 - Apr 2005 (3 years 10 months)

Ensured optimal procedure and work flow operations were followed, supervised personnel, monitored calls, and provided motivational training. Experienced in call center leadership. Merchandise and Stocking Associate

Walmart

Jan 1999 - Apr 2004 (5 years 4 months)

Maintains the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company .

Recruiter

Mantel Solutions

Jun 2000 - Jul 2001 (1 year 2 months)

Performed employment placement services to identify potential candidates for fulfilling client job openings. Book keeping and payroll.

Education

Tidewater Community College

Associate's degree, Business Administration

2009 - 2014

GPA 3.6

Adult Learning Center Virginia Beach, VA

DIploma, Medical Transcription/Transcriptionist

Jan 2007 - Jul 2007

Licenses & Certifications

America's Health Insurance Plans (AHIP) Medicare. - AHIP Issued Nov 2020 - Expires Dec 2024

L5MGXS2VRGM

Life and Health Insurance Agent - National Insurance Producer Registry Issued Jun 2018 - Expires Apr 2025

18824273

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Property and Casualty Insurance Certification - National Insurance Producer Registry

Issued Jun 2018 - Expires Apr 2025

18824273

Blue Cross Blue Shield Medicare Certification - Blue Cross Blue Shield of Michigan Issued Jul 2022 - Expires Dec 2023

Aetna medicare advantage certification - Aetna, a CVS Health Company Issued Jul 2022 - Expires Dec 2023

Cigna medicare advantage certification - Cigna Healthcare Issued Jul 2022 - Expires Dec 2023

Humana medicare advantage certification - Humana

Issued Jul 2022 - Expires Dec 2023

Wellcare medicare advantage certification - WellCare Health Plans Issued Jul 2022 - Expires Dec 2023

Centene Medicare Advantage Certification - Centene Corporation Issued Jul 2022 - Expires Dec 2023

Federally-facilitated Marketplace Certified - Center for Medicare and Medicaid Issued Oct 2023 - Expires Oct 2033

18821273

Skills

Defining Requirements • Customer Relationship Management (CRM) • Enrollments • Client Relations • Problem Solving • Customer Experience • Insurance • Cigna Medicare Certification 2023 • Payments

• Sales

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