Derrick Graham

Telephone: 240-***-**** Email: ad2mwa@r.postjobfree.com

MISSION STATEMENT

Proven leader with the ability to deliver results in high-pressure situations. Equipped with the goals of preventing and discovering the commission of crime, preserving law and order, and enforcing traffic regulations. My ambition, determination, and team player abilities are a few of my greatest assets. I’ve been protecting the areas of Anne Arundel County for the last 8 years.

PROFESSIONAL EXPERIENCE

October 2014 – Present Anne Arundel County Police Department Millersville, MD

ATF- Task Force Officer/ Homeland Security

Federal Case Adoptions

Monitor threats, and create threat assessments

Investigate Firearms related offenses

Police Officer

Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.

Identify, pursue, and arrest suspects and perpetrators of criminal acts.

Record facts to prepare reports that document incidents and activities.

Review facts of incidents to determine if criminal act or statute violations were involved.

Render aid to accident victims and other persons requiring first aid for physical injuries.

Testify in court to present evidence or act as witness in traffic and criminal cases.

Evaluate complaint and emergency-request information to determine response requirements.

Patrol specific areas on foot, or motorized conveyance, responding promptly to calls for assistance.

Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.

October 2012 – October 2014 Marriott International National Harbor, MD

Concierge Services – July 2014 – October 2014

Responded to guest requests for special arrangements or services (transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Responded to special requests from guests with unique needs and followed up to ensure satisfaction.

Gathered, summarized, and provided information to guests about the property and the surrounding area amenities, including special events and activities.

Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns.

Contacted appropriate individuals or departments (Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.

Reviewed shift logs/daily memos books and documented pertinent information in logbooks.

Monitored club lounges for seating availability, service, safety, and the well-being of guests.

Reported accidents, injuries, and unsafe work conditions to managers, and completed safety trainings and certifications.

Followed all company policies and procedures, ensured uniform and personal appearances were clean and professional, maintained confidentiality of proprietary information, and protected company assets.

Welcomed and acknowledged all guests according to company standards, anticipated and addressed guest service needs, assisted individuals with disabilities.

Coordinated with others using clear and professional communication, prepared and reviewed written documents accurately and completely, and answered telephones using appropriate etiquette.

Developed and maintained positive working relationships with others, worked with other teams to reach common goals, and listened and responded appropriately to the concerns of other employees.

Guest Services Agent – January 2013 – July 2014

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys and ensure rates match market codes, document exceptions

Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for available rooms

Coordinate with housekeeping and other hotel departments to track room status and guest concerns

Produce and check daily reports, contingency lists, and credit card authorization reports

Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees

Costume Character Escort – October 2012 to January 2013

Assist and accompany character performers to and from assigned areas while maintaining the guidelines to provide for the safety and physical well-being of character performers

Facilitated entertainment performances by providing exceptional service and guest experience through one-on-one interactions with guests while assisting performers

Encouraged, recruited, registered, and scheduled guests to participate in activities for the live shows, events or performances

Promoted a fun, energized and comfortable atmosphere for guests

Lead and perform in live shows following basic scripts and using improvisation during shows as needed

Performed confidently in front of audiences, while engaging audience members in live-show activities.

Cleaned and maintained recreational equipment and supplies and completed safety training and certifications

October 2013 to March 2014 Movado Company Store National Harbor, MD

Sales Associate

Provided exceptional customer service and developed a complete knowledge of the merchandise.

Established rapport with actual or potential customers.

Monitored and maintained merchandise to ensure cleanliness of the product, accurate ticketing and proper display.

Assisted in the maintenance of merchandise control logs as designated by the Store Manager.

Followed all security and loss prevention procedures in accordance with corporate policies.

Serviced watches which included sizing and battery changes as needed.

Achieved and exceeded personal sales goals as established by the Store Manager.

December 2012 to October 2013 Wegmans Crofton, MD

Bakery Warehouse Associate

Unloaded delivery trucks and stock freezer in a timely manner to ensure freshness of frozen food

Contributed to the inventory, and distribution of bakery products.

Ensured that frozen foods are stored and dated correctly

Distributed frozen foods to correct departments

October 2009 to October 2012 Six Flags America Mitchellville, MD

Supervisor of Games

Supervised game staff and leads

Trained staff in the department

Approved payroll, create staff schedules, and schedule breaks in a timely manner

Interacted with guests and employees to assist with all inquiries or concerns

Games Lead

Supervised the daily duties of the game staff

Trained employees, scheduling breaks in a timely manner, and other administrative duties

Interacted with guests and assisted with all inquiries or concerns

Games Host

Promoted games to guests, explained rules, and procedures

Adhered to all safety and fire policies and procedures

Collected cash payments from the guests

Provided props and award prizes to winners, while keeping each game stocked with merchandise and props

October 2011 to March 2012 CVS Pharmacy District Heights, MD

Sales Associate/Photo Technician

Assisted in sales/guest checkout/cashiering

Answered customer questions about products, services, and merchandise

Stocked shelves and inventory as needed

Processed photos, performed maintenance tasks on photo machine, assisted customers, answered telephone calls, and redirected the calls to the appropriate departments including management

Resolving customer disputes, and handled large sums of money

EDUCATION

Suitland High School, Forestville, MD

High School Diploma (3.0 GPA)

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