Executive Assistant

CHEYANNE ARMSTEAD

**********@*****.*** 443-***-**** Baltimore, Maryland 21236

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

• Microsoft Applications

• Team Collaboration

• Data Entry

• Google Suite

• Correspondence Preparation

• Office Inventory Management

• Schedule Making

• Recruitment

• Processing Invoices

• Administrative Duties

• Organization

• Flyer Creation

• Event planning/Coordination

• Announcements

• SAP

• Concur

• Reimbursements

• Purchase Requests

• Credit Card Payment Processing

• FileMaker Pro

• Clerical Support

• Record Keeping

• Filing Support

• Event Registration/Coordination

• Room Reservations

• Seminar Management/Coordination

• Expense Reports

• Salary Reports

• Website Updating

• Travel Arrangements

Oct 2022 - Current

ADMINISTRATIVE COORDINATOR

JOHNS HOPKINS UNIVERSITY

Made schedules, Intake of invoices, Scan documents, Posted events, Order catering, Minutes in meetings, Assist with daily functions

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Streamlined office operations by implementing efficient administrative processes and procedures.

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Enhanced communication between departments with

timely and accurate preparation of reports and

documents.

•

Managed calendars, scheduled appointments, and

coordinated travel arrangements for senior staff

members.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Organized successful events by overseeing logistics, managing vendors, and coordinating promotional

efforts.

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Collaborated with cross-functional teams to achieve project objectives within tight timelines.

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Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

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Nov 2021 - Sep 2022

LEARNING AMBASSADOR

AMAZON

• Help lead team meetings.

Improved trainee engagement by incorporating

interactive activities and real-world examples in lessons.

•

Assisted in the development of new curriculum materials to enhance overall learning experiences for trainees.

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Implemented innovative teaching methods, resulting in increased trainee comprehension and retention.

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Promoted a positive learning environment by

establishing clear expectations and fostering strong communication with trainees.

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Led small group sessions to help trainees review and practice concepts.

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Jan 2021 - Nov 2022

SELF-EMPLOYED

INSTACART & DOORDASH

Skilled at working independently and collaboratively in a team environment.

•

Self-motivated, with a strong sense of personal

responsibility.

•

Proven ability to learn quickly and adapt to new

situations.

•

• Worked effectively in fast-paced environments.

Managed time efficiently in order to complete all tasks within deadlines.

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Jul 2019 - Aug 2021

ASSISTANT MANAGER

TROPICAL SMOOTHIE

Improved customer satisfaction by addressing and

resolving complaints promptly.

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Developed strong working relationships with staff, fostering a positive work environment.

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Increased sales through effective merchandising

strategies and targeted promotions.

•

Managed inventory levels to minimize stockouts while reducing overhead costs.

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Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

•

Maintained a clean, safe, and organized store

environment to enhance the customer experience.

•

Mentored junior staff members in their professional development by offering guidance/support in their

assigned roles.

•

Supervised day-to-day operations to meet performance, quality and service expectations.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Jan 2019 - Jul 2019

CASHIER & HOST

NANDO'S

Enhanced customer satisfaction by providing efficient and accurate cash transactions.

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Streamlined checkout process for increased efficiency and reduced waiting times.

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Assisted customers with inquiries and provided

exceptional service, resulting in positive feedback from shoppers.

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Resolved customer complaints professionally, leading to improved customer relations and loyalty.

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Exceeded productivity goals through consistent

attention to detail and organization during busy shifts.

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Promoted store promotions to increase overall sales revenue.

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Ensured compliance with company policies and

procedures while processing transactions efficiently.

•

Mentored new employees on cashier duties and best

practices, improving overall staff performance.

•

Contributed to store success by maintaining high

standards of cleanliness throughout the facility.

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Greeted customers entering store and responded

promptly to customer needs.

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Built relationships with customers to encourage repeat business.

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Welcomed customers and helped determine their

needs.

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Jan 2018 - Aug 2018

CASHIER

WENDY'S

Collaborated with team members to achieve sales

targets and maintain a clean, well-stocked store

environment.

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Handled multiple payment methods securely, minimizing discrepancies and potential losses.

•

Exceeded productivity goals through consistent

attention to detail and organization during busy shifts.

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Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

•

Improved transaction speed without sacrificing

accuracy by staying up-to-date on product pricing

changes.

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Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

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• Trained and mentored new employees.

Sep 2017 - Oct 2022

EXECUTIVE ASSISTANT

KDD DEVELOPMENT LLC

Streamlined executive communication by managing

emails, phone calls, and scheduling appointments.

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Enhanced productivity by organizing travel

arrangements and coordinating accommodations for

executives.

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Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

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Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.

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Provided professional administrative support during board meetings, including agenda preparation and

minute-taking duties.

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Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.

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Filed paperwork and organized computer-based

information.

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Managed mail and both incoming and outgoing

correspondence, mail, email and faxes.

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Handled logistics, catering, agendas and travel

arrangements for meeting and event planning for the Executive.

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Mar 2016 - Jan 2018

SALES ASSOCIATE

LADY FOOT LOCKER

• Conducted over the phone interviews

Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

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Collaborated with team members to improve overall

store performance, sharing best practices, and offering support as needed.

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Maintained accurate inventory records to ensure

adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

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Assisted in training new staff members on company

policies, product information, and sales techniques for a seamless onboarding experience.

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Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

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Answered customer questions about sizing, accessories, and merchandise care.

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Managed returns, exchanges and refunds in

accordance with store policy.

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Rotated stock and restocked shelves to maintain

product availability and store appearance.

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Dec 2023

B.S. Sociology

Bowie State University

• Approving Payment Requests, Completed 6/27/2023

• Approving Petty Cash Replenishments, Completed 6/28/2023

• Business Transactions, Completed 6/22/2023

• Central Bill Travel Card (CBTC) Reconciliation (Pre-Recorded FF), Completed 7/25/2023

• Central Bill Travel Card Reconciliation, Completed 7/25/2023

• Chemical Waste Management, Completed 7/20/2023

• Concur Local Travel Expenses - JHU (Recorded FF), Completed 7/25/2023

• Concur Non-Travel Expenses (Recorded FF), Completed 7/25/2023

• Concur Overnight Travel Expenses - JHU (Recorded FF), Completed 7/25/2023

• Concur Request with No Cash Advance (Recorded FF), Completed 7/26/2023

• Concur Travel Expenses with Allowances (Per Diem) (Recorded FF), Completed 7/26/2023

• Concur TripLink, Completed 7/26/2023

• Concur Workflow and Approver Process - JHU (Recorded FF), Completed 7/26/2023

• Concur Workflow and Approver Process (Recorded FF), Completed 7/26/2023

• Conflict of Interest and Commitment, Completed 7/21/2023

• Developing Your Goals, Completed 7/27/2023

• Effort Reporting System – Certifiers, Completed 7/21/2023

• Federal Cost Principles, Completed 6/22/2023

• FERPA Basics, Completed 6/27/2023

• Finance Overview including Chart of Accounts, Completed 6/21/2023

• Introduction to Shopping Cart, Completed 6/28/2023

• JH Fire, Hazard Communication and Construction Safety 2023, Completed 7/21/2023

• JHU PCI30/DSS User Training, Completed 8/17/2023

• JHU Preventing and Addressing Harassment and Sexual Misconduct - Required Employee Training, Completed 7/3/2023

• Johns Hopkins University Code of Conduct - Annual Acknowledgement, Completed 7/3/2023 1/31/2024

• New Employee Orientation – JHU, Completed 6/27/2023

• New Employee Orientation - JHU (School of Medicine), Completed 6/27/2023

• On-boarding: Guidance for the New Employee, Completed 6/26/2023

• Overview of myPerformance: Process and System Demo KSAS (Pre-Recorded), Completed 7/3/2023

• Processing Online Payments eCourse, Completed 6/27/2023

• Procurement Card (P-Card) Reconciliation (Recorded FF), Completed 7/26/2023

• Procurement Card Policy, Completed 7/26/2023

• Procurement Card Reconciliation, Completed 7/26/2023

• Purchasing Policies and Procedures, Completed 6/28/2023 EDUCATION

CERTIFICATIONS

• Put Wellness to Work, KSAS - Mentally & Physically, Completed 10/25/2023

• Reviewing and Approving Procurement Card and CBTC Expense Reports, Completed 7/27/2023

• SAP ECC Navigation, Completed 6/23/2023

• Shopping Cart Approver Overview, Completed 6/29/2023

• The Professional Administrative Assistant Module 2: Communication Skills, Completed 9/13/2023

• The University as a Business Organization, Completed 6/21/2023

• Virtual Management / Leading a Virtual Team, Completed 8/30/2023

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