Danielle Munoz

**-** ** ****

Woodhaven, N.Y, ***21

Cell: 718-***-****

ad2mvy@r.postjobfree.com

Objective: To obtain a position in a field where I can apply my interpersonal skills.

Education:

Present John Jay College of Criminal Justice

New York, NY

Enrolled towards a B.A/M.A Degree in Forensic Psychology.

Experience:

02/15-Present New Horizon Counseling Center

Queens, New York

Community Outreach / Intake Specialist: Aggressively pursues new business opportunities, including development and follow-up on new contacts and locations to create additional opportunities and increase market penetration. Works to develop and maintain long-term client relationships with client leadership and representatives within established territory. Coordinates marketing activities. Prepares and updates sales presentations; communicates updates to sales personnel. Attends client meetings, conferences, workshops and events as required.

Care Manager Supervisor / Intake: Ensure that the six health home core services are implemented to meet the person-centered needs of the individuals receiving services. Including but not limited to the developing, writing, monitoring, and implementation of the Life Plan. Supporting the individuals receiving services to facilitate Life Plan meetings. Provides advocacy for people receiving services to assist them to reach their full potential. Ensure benefits are maintained (Medicaid). Record and maintain records in the Care Management Platform. Attends department/team meetings, trainings, supervisions, etc. as scheduled and in accordance with agency practice and policy. Completes all required trainings. Travel throughout the designated service area to meet with people receiving services and their interdisciplinary team. Maintains confidentiality. Perform other duties as assigned.

As Medicaid Service Coordinator: I navigated the service delivery system with the individual receiving MSC and acted as an advocate and service liaison. I ensured all individuals with securing Medicaid and the application process for most supports and services. I also review resources and assisted in accessing services for their family member. For families who were eligible, I assisted with obtaining benefits such as SSI and Medicaid. I assisted individual with to OMRDD MSC, waiver services and other programs for greater independence.

11/13- 02/15 Caring Home Care

Queens, New York

As a Field Marketing Representative: Aggressively pursues new business opportunities, including development and follow-up on new contacts and locations to create additional opportunities and increase market penetration. Works to develop and maintain long-term client relationships with client leadership and representatives within established territory. Coordinates marketing activities. Prepares and updates sales presentations; communicates updates to sales personnel. Attends client meetings, conferences, workshops and events as required. Serves as a liaison between client and internal management to address concerns and troubleshoot administrative issues. Reviews and analyzes production reports and other data to monitor progress towards company goals. Maintains company information knowledge and awareness of industry through training, conferences, competitor analysis and review of industry-related publications.

08/12-11/13 P.S.C.H

Queens, N.Y

As an independent consultant: I provide offsite intakes for self-independency.

05/11-08/12 Elmhurst Hospital Center

Elmhurst, N.Y

As a Patient Navigator: I am responsible and accountable for managing resources through interdisciplinary collaboration to achieve optimal patient outcomes for HIV/AIDS clients. As The Patient Navigator I guide HIV/AIDS patients through the health care system by assisting with access to healthcare, develops relationships with participating physicians and service providers, patient advocacy, monitor treatment and outcomes, provide treatment education and adherence and supports family members and care givers.

08/08-11/10 Maranatha Human Services

Jamaica, N.Y

As the Intake Coordinator: I provided linkage and referral to supports and services that individuals desired or needed to live as independently and productively as possible.

As the Family Support / Non-Medicaid Service Coordinator: I managed the Family Support Service (FSS) Grant to provide Non-Medicaid Service Coordination to Queen’s individuals. This program is through the Queens DDSO and is funded by the Office of Mental Retardation & Developmental Disabilities (OMRDD) of New York State. As The Non Medicaid Service Coordinator I assisted individuals residing in Queens who did not have Medicaid to temporarily, up to a year, select a short-term Service Coordinator and Medicaid Eligibility. After successfully obtaining Medicaid for individuals I transitioned individuals to a Medicaid Service Coordination where the MSC assisted them in obtaining benefits and services. Once these objectives were met the services are no longer provided, following Medicaid enrollment.

As Medicaid Service Coordinator: I navigated the service delivery system with the individual receiving MSC and acted as an advocate and service liaison. I ensured all individuals with securing Medicaid and the application process for most supports and services. I also review resources and assisted in accessing services for their family member. For families who were eligible, I assisted with obtaining benefits such as SSI and Medicaid. I assisted individual with to OMRDD MSC, waiver services and other programs for greater independence.

12/04-08/08 Queens Parent Resource Center

Jamaica, N.Y

Day Habilitation Program Coordinator: Assumed managerial oversight responsibilities for the day- to- day operations of the Day Habilitation program and services, and ensured that individuals are provided with quality services. Established and maintained regulatory compliance with all Federal, State and local regulations, policies, practices, and standards applicable to the Day Habilitation operations. Participated in interviews for new staff, supervised, trained and evaluated employee’s performance. Provided leadership in Incident investigations and State audits. Monitored program budget, process check requests, billing information and approved staff time, and completed staff payroll in a timely manner. Ensured that staff is trained under OPWDD regulations and that the Center is maintained in a safe and clean environment. Reviewed individuals service plans and participate in six-month /annual reviews. Responsible for the development and implementation of Curriculum for individuals. Ensured that recreation/community trips are scheduled and followed. Participated as a member of the Agency Committee.

As Medicaid Service Coordinator: I navigated the service delivery system with the individual receiving MSC and acted as an advocate and service liaison. I ensured all individuals with securing Medicaid and the application process for most supports and services. I also review resources and assisted in accessing services for their family member. For families who were eligible, I assisted with obtaining benefits such as SSI and Medicaid. I assisted individual with to OMRDD MSC, waiver services and other programs for greater independence.

As Community Habilitation Coordinator: Coordinated and monitor total daily operations and treatment service delivery to all Home and Community Based Waiver Programs in accordance with agency policies and procedures, adhering to OPWDD regulations and guidelines. Directly supervised Residential Habilitation Specialist on a daily basis in regards to program operations. Assisted in recruitment, training and evaluation of Residential Habilitation Specialist. Responsible for fiscal transactions for the Residential Habilitation program [i.e., petty cash, etc.]. Responsible for payroll submissions and all statistical reports. Conducted periodic site inspections to ensure that a nurturing, safe and productive environment is maintained at each consumer’s home. Conducted periodic internal quality assurance checks to ensured that appropriate services are being provided, consumer needs are being met and that all documentation is maintained in program records. Ensured integration of services with all service providers by corresponding Community Habilitation Plans with Individualized Service Plans. Participated in Service Plan Development cooperating with service coordinators to review consumer’s progress and to address the areas of need. Participated in incident investigations and prepared follow up reports when appropriate. Ensured that staff received required trainings as per OMRDD, OSHA and agency guidelines. Remained on call 24 hours a day for consumer and staff emergencies. Attended conferences, in-services and informational meetings as assigned by the Supervisor(s). Performed tasks as delegated by the Supervisor(s).

12/03-12/04 Quality Services for the Autism Community

Astoria, N.Y

As Medicaid Service Coordinator: I navigated the service delivery system with the individual receiving MSC and acted as an advocate and service liaison. I ensured all individuals with securing Medicaid and the application process for most supports and services. I also review resources and assisted in accessing services for their family member. For families who were eligible, I assisted with obtaining benefits such as SSI and Medicaid. I assisted individual with to OMRDD MSC, waiver services and other programs for greater independence.

01/01-12/03 Tender Care Human Services

Floral Park, N.Y

As Medicaid Service Coordinator: I navigated the service delivery system with the individual receiving MSC and acted as an advocate and service liaison. I ensured all individuals with securing Medicaid and the application process for most supports and services. I also review resources and assisted in accessing services for their family member. For families who were eligible, I assisted with obtaining benefits such as SSI and Medicaid. I assisted individual with to OMRDD MSC, waiver services and other programs for greater independence.

Skills: Knowledge of MS Excel, Microsoft, and Database. Type 35wpm. Fluent in Spanish. Conversational Italian. Excellent customer service and organizational Skills. Good written and verbal communication skills. Good work ethic, punctual and professional demeanor.

Certifications: Medical Billing Certificate, OMRDD CORE Certificate, Community Placement Procedures Certificate and Transitional Planning Certificate, and O.M.R.D.D Certificate Eligibility. Quality Assurance Certificate, Effective Communication, Time Management and Fair Hearings for SSI/Medicaid. Consumer Rights/Self-Advocacy, Overview of Population Served, Incident Reporting/Abuse, Principles of Normal Growth & Development and OSHA/Occupational Safety Health Administration.

References: Available upon request.

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