Tierra C. Jordan

** ******* *****, ********* ** *1221, 443-***-****

ad2mv8@r.postjobfree.com

Objectives

Resourceful skilled professional who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize patient dissatisfaction and increase patient loyalty. Experience

Patient Access Specialist Johns Hopkins Hospital May 2016- October 2022 Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) (EPIC). Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians' questions. Interviews callers to obtain full understanding of what information is being requested. Obtaining outpatient referrals/authorization. Performing insurance verification prior to scheduled appointment. Provide high quality customer service on every call. Promote teamwork and call center success. Owner/operator Poor little rich girl cupcakes and cake October 2010- Current Managing a bakery team while ensuring quality preparation of fresh baked goods. Especially skilled at motivating staff and keeping customers satisfied. Specialize in identifying staff needs and implementing food safety standards.

Medical Coordinator Pulmonary & Critical Care Assoc. October 2011- October 2013 As a Medical Coordinator I performed basic clerical work to initial medical work when patients arrive in medical facility. My job duties also included update and file patients medical records, scheduling appointments, fill out insurance form, answering telephones, greeting patients and arrange for laboratory and oxygen services. Other job responsibilities include documenting and maintaining accounting and banking records, greeting patients as they enter the office and helping them fill out the required paperwork such as patient medical record and insurance document, and retrieving patient vital signs. Patient Service Coordinator Call Center Representative Advanced Radiology Call Center June 2007- May 2011

As a Patient Service Coordinator I scheduled exams for patients, performs pre-registration, faxes and scans documents, handles customer service related requests, communicates preparations, handles call backs, coordinates legal records requests and performs various other clerical tasks. Housekeeper Broadway Services January 2001- May 2003 As a Housekeeper I performed activities such as vacuuming, dusting, mopping, pulling trash, cleaning bathrooms and kitchenettes in an office environment. Education

Clover Park Technical College, Tacoma Washington, December 2006

● Medical Assistant AAT DEGREE

Patterson High School, Baltimore Maryland, June 2000

● Diploma/ Business and Finance Certification

CommunicationReferences

● Upon request

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