Sales Manager Staff
Resume:
Carlos Cruz
Miami, FL *****
ad2mv4@r.postjobfree.com
Over 30 years in the retail automotive business with a proven track record. Fluent in English and Spanish.
CARLOS CRUZ
Miami, FL 33173
Proven track record in customer satisfaction.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
General Sales Manager
Belle Glade Chevy, Buick, Cadillac - Belle Glade, FL September 2020 to Present
Oversee Sales and Finance departments.
Sales Manager
Gus Machado Ford - Hialeah, FL
July 2012 to March 2020
Oversee, hire, train new car sales staff. Desk and structure deals both retail and leases, report sales to factory, report all rebates from manufacturer,
Sales Manager
Brickell Motors - Miami, FL
March 2010 to July 2012
Oversee, hire, train sales staff. Desk deals, appraise trade-ins, follow up Pre-Owned Internet leads, manage inventory
Sales Manager
Potamkin Mazda - Miami, FL
October 2006 to March 2010
Oversee sales staff, hire and train sales personnel, desk and structure deals both retail and lease, assure that aged inventory is sold first, report sales to factory, General Sales Manager
BIRD ROAD MAZDA - Miami, FL
January 2001 to September 2006
Oversee sales managers and sales staff. Order inventory from factory, prepare advertising for media, report sales to factory, hire and train new personnel, desk deals both retail and lease.. Credit Union Sales Manager
Expressway Toyota - Miami, FL
August 1998 to August 2006
Work with finance staff at several Credit Unions to provide their members with special pricing on new and pre-owned vehicles. Arrange and manage off site sales. Desk and structure retail and lease deals. Education
High school diploma or GED
Tampa Bay Tech High School - Tampa, FL
September 1971 to June 1974
Skills
• Proficient in several CRMs, CDK, Reynolds. Ford Vincent. (10+ years)
• Cold Calling (10+ years)
• Sales (10+ years)
• Salesforce Sales Skills: Influence & Negotiation -- Expert June 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: https:// share.indeedassessments.com/share
• to
• Sales Management
• Business Development
• Management
• Pricing
• CRM Software
• Upselling
• Recruiting
• Direct Sales
• Forecasting
• Inside Sales
• Marketing
• Outbound Sales
• Sales Support
• Product Demos
• Sales
• Microsoft Outlook
• Customer service
• Negotiation
• Spanish
• English
• Customer Relationship Management
• Telemarketing
• Merchandising
• Time management
• Salesforce
• Presentation Skills
• Operations Management
• Purchasing
Languages
• English & Spanish - Expert
Certifications and Licenses
Ford Certified Sales Manager Sales Skills: Influence & Negotiation Expert Assessments
Supervisory skills: Motivating & assessing employees — Completed April 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Completed
Management & leadership skills: Impact & influence — Completed October 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Completed
Retail customer service — Completed
July 2020
Comprehending and responding to retail customer needs. Full results: Completed
CRM skills with Salesforce — Completed
March 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Customer focus & orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient July 2020
Planning and managing resources to accomplish organizational goals Full results: Proficient
Verbal communication — Expert
August 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Sales fit — Highly Proficient
February 2021
Measures the traits that are important for success in sales positions Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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