Bindu Reddy

703-***-**** ad2muv@r.postjobfree.com

Professional Summary

Talented and accomplished technology professional with over 21 years of experience and proven ability to successfully direct information solutions, project management, and support IT service operations. Highly successful in creating vision, identifying opportunities, and delivering successful projects. Expertise in overseeing technology improvement initiatives and aligning information services with business goals. Proven track record of cutting costs while retaining productivity. Experienced with leading enterprise-wide implementations with a background in application development, software engineering and operations management. Highly proficient communicator effective at managing relationships between strategic leadership, third-party vendors, and clients.

Education

DEGREE: Cybersecurity: Managing Risk in the Information Age

Date Earned : APRIL 2018 – JUNE 2018

SCHOOL: HARVARD UNIVERSITY

DEGREE: Artificial Intelligence: Implications for Business Strategy

Date Earned : MARCH 2018 – MAY 2018

SCHOOL: MIT SLOAN SCHOOL OF MANAGEMENT

DEGREE: POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION

Date Earned : JUNE 1996 – JULY 1997

SCHOOL: BANGALORE UNIVERSITY

DEGREE: BACHELOR OF SCIENCE

Date Earned : JUNE 1993 – JULY 1996

SCHOOL : BANGALORE UNIVERSITY

Certifications

PMP

PMI-ACP

SAFe Agilist(SA)

AWS Associate Developer

Scrum Alliance CSM

Lean Six Sigma Green Belt

ITIL v3

SharePoint Administrator

Skills & Abilities

MANAGEMENT

1.Managed and architected the largest AWS migration of the DHS/USCIS National File Tracking System (NFTS). The database for this system was over 4 TB.

2.At USDA - Worked with 26 federal agencies including OCIO, OCFO, OHRM, NAD, OC and others on the planning, architecture and implementation of converting agency websites to a Drupal Content Management System.

3.Implemented Agile transformation solutions at USDA, ATEK and TWD to help achieve transformative business benefits in alignment with strategic priorities.

4.Implemented the Enterprise-wide O365 SharePoint Collaboration portal for the USDA.

5.Architected and implemented multiple ITSM platforms such as ServiceNow, FrontRange and Remedy.

6.Managed and lead the Architecture and Design strategy program for Department of Commerce (DoC) – International Trade Commission(ITA)’s CIO Mr. Joe Paiva.

7.Experience working with Agile Scrum, Scrumban, Kanban and SaFE methodologies.

AREAS OF EXPERTISE

Technology Strategy, Direction and Roadmap

Business Process and System Integration

Application Architecture

Emerging Technologies

Agile Coaching & Transformation

Cloud Migration - AWS and Azure

Process and Productivity Improvement

Team Development and Leadership

Project Planning and Management

IT Operations

COMMUNICATION

Excellent written and verbal communication skills

Empathic listener and persuasive speaker

Excellent presentation and negotiation skills

Proven conflict resolution skills

Experience

Professional Experience:

Digion Technologies

Clients: DHS – USCIS

Title:

Scrum Master

Jun 2022 - Present

Managed the complex upgrade of the Document Services Management System(DSMS) that used Oracle EBS Suite to the latest version and completed the integration of this application with the USCIS Single Sign on solution.

Managed the Migration of a legacy USCIS Enterprise Document Management system(EDMS) that used Documentum as the DMS to an Alfresco DMS.

Worked with Tableau engineers to sunset Oracle Reports

Managed the redesign of legacy .NET web applications and converted them to a responsive design using Angular 16/SpringBoot technologies. Customers across the world were able to use the applications on mobile and other devices.

Managed the Migration of multiple systems including SODA and DSMS from on-premise to Amazon Fed Cloud(AWS)

Integrated the DevSecOps CI/CD processes with information security from the onset to ensure visibility via daily feedback loops, and automated tests.

Monitored Key Performance Indicators (KPI) including System/Web Services Health Checks, Logs, and other related parameters. We collaborated with the USCIS Network Operations Center (NOC), Information Security, compliance, and other data partners for monitoring alerts and escalation processes.

Operations: Provided technical methods, techniques and concepts that are innovative, practical, cost-effective, and conducive to Agile application development.

Monitored Key Performance Indicators (KPI) including System/Web Services Health Checks, Logs, and other related parameters. We collaborate with the USCIS Network Operations Center (NOC), Information Security, compliance, and other data partners for monitoring alerts and escalation processes.

Company:

Greycells Technologies

Clients:

DHS – USCIS

DHS – CISA

Title:

Scrum Master

May 2014 – May 2022

Supported JETS records with over 100,000 users, 12 applications and delivery infrastructure on-premise datacenters (DC1 and DC2) and USCIS AWS cloud enclave . The project consisted of multiple technologies, legacy/modernized applications, distributed stakeholders, and distributed users.

The project collaboration complexity includes interfacing with multiple Federal Agencies (over 50 interfaces) including CBP, ICE, DoS, FBI, NARA, DOJ, and other internal USCIS stakeholders. Managed the JETS system roadmaps, project plans, and product and release backlogs.

Collaborated with Product Owners (PO) and other stakeholders to specify high-level requirements, technical requirements, and enhancements to define user stories and establish acceptance criteria.

Delivered DevSecOps services by integrating multi-disciplinary Agile teams with zero-trust, automation-first, and infrastructure-as-a-code (IaaS) mindset of automating everything possible through well documented test scripts.

Development and Continuous Monitoring: Responsible for estimating the size of stories, designing solutions, developing code, writing automated tests, creating deployment scripts, managing code in production, and managing all database solutions. We use Behavior Driven

Documentation: Maintained a living dynamic repository of relatively lightweight but effective and usable documentation in Confluence and JIRA. Documented the user stories, acceptance criteria, and tasks to be completed to fulfill the definition-of-done for a story. We document system design and procedures such as System Security Plan (SSP) and System Design Document (SDD) concurrent with DevSecOps activities.

End-to-End Testing and Integration: Provided end-to-end automated testing with integrated reporting on overall code coverage, technical debt, and QA. Created test cases and automated test scripts to support test automation activities. Implemented the industry best practices such as testing pyramid with an emphasis on excellent code coverage through unit tests covering a minimum of 90% of the code. Our build pipeline included USCIS standard tools for code standards, test coverage, security testing, and Section 508 Compliance.

DHS Cybersecurity and Infrastructure Security Agency (CISA)

Managed and provided end to end management of DHS CISA TRIPwire AWS infrastructure and Drupal 9.0 LAMP stack and interface with DISA on content management.

Company:

A-TEK Inc.

Title:

Project Manager

July 2017 – Jan 2018

Overall responsibility for managing and building a A-TEK’s technology portfolio and helping the technology customer base better align with industry best practices.

Lead operational and strategic planning of aligned systems area(s), including fostering innovation, introducing and implementing a Corporate Agile framework, planning projects, standardizing/streamlining work processes and organizing and negotiating the allocation of technical resources.

Develop technology operations and support Standard Operating Procedures based on industry best practices and ensuring uniform deployment of updates. Provide expertise and advise during systems upgrades and cloud migrations to AWS and Azure.

Partner with decision-makers and project leads to identify, recommend, develop and support cost-effective technology solutions for all aspects of the organization and users.

Set and measure goals for A-TEK with a focus on timely delivery, service-oriented solutions, and value-add benefits to the organization.

Benchmark, analyze, report, and make recommendations for the improvement and growth of A-TEK’s technology infrastructure, operations, services, and systems.

Company:

TWD & Associates, Inc.

Client: DHS/USCIS

Title:

Project Manager

April 2017 – July 2017

•Managed efforts on USCIS/JETS to implement Agile processes for the National File Tracking System (NFTS). Lead USCIS/JETS to successfully migrate the NFTS system from a datacenter hosted by DHS to Amazon Web Services (AWS) cloud.

Proud recipient of the USCIS Agile Bear Award for NFTS Migration to AWS cloud

•As a Scrum Master, coached the team on fully utilizing Agile principals and fundamentals, streamline scrum processes, and work with government leaders and Product Owners to accelerate development and integration of features into production.

Company:

The Engle Group

Client: USDA

Title:

Project Manager

Jun 2003 – Sep 2016

At USDA, managed and lead a team of talented individuals on various departmental projects. Designed, developed, supported and implemented many enterprise applications used by different agencies. During the period worked on most of Microsoft technologies and tools for different solutions including database migrations, dynamic/static website creation, COM components, process automation etc. The following is the mention of a few applications that I designed and developed:

Demonstrated track record of establishing and maintaining positive relationships with employees and a broad range of internal and external business partners.

Knowledge of coding and troubleshooting using VB.net, C#, ASP.NET, ASP

eDiscovery – Independently designed and developed web based portal that automates the departmental eDiscovery requests, responses and workflow for the entire department that include FOIA requests, Litigation Holds, Law Suits and Employee Complaints..

Delivered a portfolio for automation of over 130 applications for USDA since 2003.

SharePoint 2013: Designed and Created SharePoint portals both in-house and the cloud environments. Managed the migration of SharePoint 2010 to SharePoint 2013.

Front Range Information Technology System Management (ITSM) is a product that is fully ITIL compliant. Customized and managed the administration of the application which logs and tracks incidents raised by customers.

Records management: Created and managed multiple apps that helped track and move large volumes of data from one system to another. Also helped keep records up to date and current.

Student Interns Tracking System: Developed a Student Management and Tracking Secure Internet .Net application which allows the 1890 scholar students across the country to apply for internships within USDA.

EMS: Developed a application for the White House sub cabinet members to allow tracking events, maintaining organizational level calendars and allowing department level isolation of data from within the applications for USDA executives.

Company:

CSSI LLC

Client - Well Fargo

Title:

Database Administrator

Jul 2002 –Jun 2003

This was a Migration Project from SQL Server 6.5 to SQL Server 2000. Worked for the Retail Accounting Group and was responsible for redesigning the entire product – ZEPHYR – the reconciliation product which was originally on SQL Server 6.5. The on-line portion of Zephyr consists of five functional areas:

1.Register / Credit Reconcilement

2.Stop Payment Reconcilement

3.Balance Sheet

4.Management Reports

5.Administrative tasks

Involved with maintaining OLAP Applications have extensively used MS Analysis Server

Involved extensively in ETL using MS-DTS. Designed the Database, Application, and Network for the Projects

Tuned the Databases for I/O, Memory Allocation and Contention and Optimum Performance. .

Was responsible for re-writing and optimizing all the 210 Stored Procs for ZEPHYR the product which promoted better performance.

Company:

CSSI

Client – General Motors

Title:

Database Administrator/ Microstrategy Architect

Jan 2002 – Jul 2002

The U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) has issued a regulation that will implement the early warning reporting provisions of the Transportation Recall Enhancement, Accountability and Documentation (TREAD) Act. Under this rule, motor vehicle and motor vehicle equipment manufacturers will be required to report information that will assist NHTSA in promptly identifying defects related to motor vehicle safety. NHTSA has defined 24 vehicle component categories like steering, fuel system, suspension, structure, and service brakes etc. for reporting that covers different classes of vehicles namely, light vehicles, medium heavy vehicles/buses, trailers and motorcycles.

Developed & Implemented a Data Warehouse environments using Microstrategy 7.2.2 on Win 2000.

Designed, developed logical & Dimensional model and implemented Star & Snow flake Schemas for Data warehousing applications using ERWIN tool

Created logical model of Data Warehouse for TREAD –Phase 2 Project. Designed reports using MicroStrategy 7.2.2 .Published the reports on the web using Narrowcaster

Developed multi-dimensional data model and identified individual Elements and their definitions, domains and rules for derivation using ERWIN 4.0.

Identified the sources for all fact tables and dimension tables. Designed initial aggregates and produced database sizing estimates.

Responsible for coding all Production Reports (Provide counts by Model, Model Year, Fuel System Type, Make etc…as and when applicable.

Built MicroStrategy’s scalable business intelligence platform on large data warehouses. Assisted with data extraction, transformation and load activities using Data Stage 5.1.

Configured & supported Microstrategy 7.1/7.2.2 for reporting, analysis.

Environment: Oracle 9.2, SQL Server 2000 Sun Solaris 2.7, Data Stage 5.1, Microstrategy 7.1/7.2.2,DB2, Win 2000, WebLogic.

Company:

eWork, Inc.

Title:

Database Administrator/ Technical Architect

Nov 1999 – Jul 2002

As Technical Architect for the Project during the Requirements and Design phases, I was responsible for establishing the development, execution, and operations environment for EWS. EWS (eWork Services) was originally designed as a distributed data, distributed process client/server system.

Responsible for Installation of Oracle 8.1.7 on Windows NT platform and Sun Solaris 2.7.

Database design - Extensively Involved Data Modeling using Active Designer 2.1.6.5.2 and ER Studio 4.5. Was responsible for creation of the data model for Stonehenge.

Responsible for maintaining changes to the Database using Embarcadero’s DB Artisan Change Manager 1.2.

Maintained documents/source code/users Visual SourceSafe 6.0.

Implementation of RMAN for remote backups of Production DB.

Designed the Database, Application, and Network for the Projects. Tuned the Oracle Databases for I/O, Memory Allocation and Contention and Optimum Performance. Analyzed and Designed the Partitioning Strategy and partitioned large Tables and Indexes

Worked closely with Clients (CG&EY, TIBCO etc.) to help them figure out data anomalies.

Responsible for designing, creating and publishing reports on the Web and making them available to clients using Crystal Reports.

Environment: Oracle 9.2, SQL Server 2000 Sun Solaris 2.7, Data Stage 5.1, Microstrategy 7.1/7.2.2,DB2, Win 2000, WebLogic.

Company:

BFL Software Ltd./AutoZone

Title:

Programmer/ IT Analyst

1997 – 1999

The client is a world leader in the business of auto spare parts. Worked as DB2 DBA on Development and testing database: Installed Oracle 8.0 Server on Windows NT platform. Setting up the user accounts and security for Windows NT / MVS and Oracle and DB2 database.

Was a part of the mainframe team. Provided production support to Accounts Payable and Banking Systems. Developed applications using COBOL, DB2 and CICS with JCL /MVS.

The major work of identifying all the programs in Accounts Payable module which are affected by the change of unique index of two main tables of Accounts Payable and modifying those programs to make it work with the changed index was completed successfully.

Enhanced Air Carrier Invoice system by introducing a new on-line program to allow the users to select the range of invoices on different parameters. This development, apart from increasing the flexibility of the system, increased the efficiency of the system by fast selection of the invoices.

Re-analyzed all the Y2K converted programs of AP module and replaced old functions with OS/390 functions wherever possible and made it more efficient.

Developed Procurement Card system to generate output file of credit card transactions.

Environment: IBM 3090 (Mainframe)/ MVS, COBOL, INFORMIX, DB2 and CICS with JCL /MVS.

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