VIRGINIA BRAY

Villa Rica, GA ***** • 404-***-**** • ad2muh@r.postjobfree.com • WWW: Bold Profile

Professional Summary

Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Skills

Verbal and Written Communication

Benefits Interpretation

Data Analysis

Contract Negotiation Expertise

PeopleSoft HRMS

Multitasking and Time Management

HRIS Applications, WFM, Microsoft Office Suit

Payroll and Benefits Administration

Complex Problem-Solving

Event Planning

Analytical and Critical Thinking

Defined Benefits Administrator

Work History

HR Benefits Specialist, 12/2018 to Current United Parcel Service, UPS – Atlanta, GA

Explain benefits to plan participants in easy-to-understand terms to educate each on available options based upon job duty, position, and technical group.

Communicate effectively via email, phone, and mail with plan participants to resolve issues pertaining to pension benefits.

Perform complex & non-complex research and data analysis, and provide resolution to inquiries from participants, client and/or third parties for effective execution of programs.

Maintains knowledge of legal and regulatory changes, trends, business process and other developments which affect retirement benefits, Plan requirements, and SPDs.

Utilize databases, data collection systems, data analytics, functional user account management systems and other strategies that optimize pension processing efficiency.

Build and maintain trust-based, collaborative relationships and influence others.

Reduce process lags 97% by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale, and welfare documentation.

Assesses and analyzes internal policies and procedures to identify areas to which improvements can be made.

Strengthened traceability by developing organization systems for records, reports, and agendas.

Review retirement documentation to finalize participants' retirement benefits in account management system.

Collected and compiled HR data and statistics and made process improvement recommendations. HBS CN/GSN Centurion Account Specialist, 12/2015 to 10/2017 American Express – Atlanta

(Remote), GA

Established accounts for over 90+ new customers monthly and updated existing accounts with current demographic and order information.

Upheld compliance, quality, and service standards while defining problems, collecting data, establishing facts, and drawing valid conclusions.

Tracked customer desires and dislikes to help management understand needs and update offerings

Reviewed financial status and evaluated discrepancies by assessing account information and activities.

Capitalized on upsell opportunities by offering additional product and service options to customers.

Coordinated with sales and marketing managers to plan, build, carry out and measure campaigns.

Adhered to standards of quality and service as well as all compliance requirements. National and White Glove Account Supervisor, 11/2001 to 08/2015 Verizon Wireless – Alpharetta, GA

Gathered and modeled sales data to uncover trends and adjust strategies to capitalize on latest information.

Developed process efficiencies to improve quality, moving team's performance from 90% to 96.25%.

Managed multiple accounts and projects fostering positive client interaction to communicate project plans and up to date status.

Prepare and present, proposals and recommendations to executives, board of directors, and other key stakeholders.

Monitored projects, disseminated information, and answered concerns to cultivate and strengthen client relationships.

Recruited, hired, and trained new employees, including monitoring and review of individual performance.

Reduced amount of employee overtime by 53% by effectively delegating tasks.

Automated document flow by maintaining coaching and developing sessions, time-off requests, and payroll data into database.

Assist in knowledge sharing and coordination of various initiatives, projects, and programs led by various departments.

Managed 15 - 28 employees, including scheduling for frontline, Tier I and Tier II agents and product specialists to ensure optimal productivity.

Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.

Partnered with account team director to drive long-term account planning, growth, and success. Education

Master of Science: Human Resources Management, Expected in 03/2024 Strayer University - Washington, DC

BBA: Business and Project Management, 09/2022

Strayer University - Washington, DC

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