SUSANA LORIE

Miramar, FL ***** • LinkedIn Profile

(954) 802–9600 • ad2mu9@r.postjobfree.com

HUMAN RESOURCES BUSINESS PARTNER

Highly skilled human resources generalist and strategic business partner with a demonstrated history of delivering outstanding people services and support on behalf of mid-size to large corporations.

Strengthened workforce effectiveness and engagement via leadership in the full scope of employee relations, benefits and HRIS systems administration, performance management cycles, staff training, and onboarding.

Earned an HR Management certificate from Villanova University. Recognized for ability to build and realize a vision through collaboration with diverse corporate stakeholders. Fully bilingual in English and Spanish.

SKILLS & COMPETENCIES: HR Strategy • Business Partnership • Employee Relations • Performance Management • Benefits Administration • Compensation • Payroll • Open Enrollment • Talent Acquisition • Time and Attendance • HRIS Management • Legal Compliance • Policy • Risk Management • ADP Workforce Now HRIS • Microsoft Word, Excel & PowerPoint

PROFESSIONAL EXPERIENCE & SELECTED ACHIEVEMENTS

FOR EYES – A LUXOTTICA GROUP COMPANY: Miramar, FL 2014–2023

Coordinator – Human Resources • Human Resource Information Systems (HRIS)

Provided consultative human resources support for retail eyewear chain with 125 company-owned stores in 11 states, a South Florida factory, and 1,500+ employees. In role reporting to the SVP of Human Resources, managed full scope of employee administration including new employee onboarding, benefits, ADP Workforce Now HRIS data management and issue resolution, time and attendance, performance management process, and FMLA, COBRA, and Worker’s Compensation administration. Collaborated on employee relations, training, and compliance.

Managed outstanding people services delivery across the human resources lifecycle. Partnered with HR leadership, line managers, and staff to mature support and ensure a seamless employee experience.

Delivered or facilitated broad employee relations support on broad spectrum of matters. Consulted on employee performance management, attendance, legal compliance, and benefits.

Supported SVP in portfolio of initiatives that increased employee engagement. Introduced onboarding process, negotiated better benefits at lower cost, and effectively socialized performance expectations.

Maintained top-tier compliance with FLSA, ERISA, ACA, HIPAA, and other federal and state regulations. Integrated evolving HR documentation and process changes into new hire training and HRIS.

Directed full annual benefits cycles. Liaised with brokers and C-suite to benchmark and present plans, provide inputs impacting premiums and co-pays, and lead open enrollment meetings for headquarters and field.

Increased operational efficiency and reduced manual labor utilization via digitization of all administrative forms and HR records. Led workstreams for scanning and coding that enabled real-time group access.

Liaised across team to ensure strong compliance with corporate benefits policy. Navigated organization in 401(k) audits, working with auditors to gather documentation and resolve issues.

Orchestrated several administrative workstreams during 2020 layoffs resulting from COVID-19 shutdowns. Managed HRIS data, returns from furlough, and processing of termination and rehiring documentation.

Guided HRIS evolution and support as functional lead and subject matter expert. Partnered with vendor and internal teams on needs analysis, data configuration, functionality changes, and reporting design.

Program managed annual performance management cycle. Built and executed time and action calendars for workflows in ADP, and managed communications to ensure compliance.

Harmonized core human resources policies and documentation following 2015 acquisition by GrandVision and subsequent 2021 purchase by Luxottica. Partnered with legacy and acquiring firms to unify records.

BEAUTY SCHOOLS OF AMERICA: Miami, FL 1999–2013

Regional Director – Human Resources

Promoted through successive roles with local vocational college to build and execute the strategic people and culture vision for the Miami region. As strategic business partner and advisor to C-level leaders and staff, managed delivery of programs in human capital planning, employee relations, employee engagement, compensation, benefits, recruitment, learning and development, systems, and compliance. Headed a team comprised of a Human Resources Specialist and matrixed stakeholders.

Implemented corporate human resources framework that strengthened service delivery and alignment. Worked with leadership team in maturing policy, improving employee relations, and increasing support.

Directed rapid staff-up from 50 to 350 employees in support of corporate growth. Led identification, screening, hiring, and onboarding of talent across business functions both via direct and agency hires.

Managed instructional design and delivery of enterprise staff training that improved regulatory compliance and reduced risk, covering sexual harassment, progressive discipline, and performance management.

Enhanced day-one employee experience via creation and delivery of employee onboarding program socializing new hires on culture, performance expectations, and available resources.

Led end-to-end open enrollment cycle. Went to market, negotiating pricing and program structure with brokers, delivering employee training and support, and ensuring compliance with enrollment schedules.

Improved alignment between job descriptions and talent management. Collaborated with in-business managers to improve role definition and clarity around performance expectations.

Served as corporate administrator for ADP HRIS platform.

Accounting Director

Managed day-to-day financial operations including general ledger, journal entries, accounts payable, accounts receivable, treasury, and reporting.

Financial Aid Director

Navigated students in attainment and disbursement of financial aid. Reviewed eligibility, coordinated discussions with academic partners and outside lenders, conducted loan counseling, and processed financial data.

EDUCATION

VILLANOVA UNIVERSITY: Villanova, PA

Certificate in Human Resource Management, SHRM Curriculum

MIAMI DADE COLLEGE: Miami, FL

Studies toward Associate of Arts

PROFESSIONAL DEVELOPMENT

Employee Discipline

Crisis Management

Hiring the Right People

Honing Supervisory Skills

Leading & Motivation

Goal Setting

Mastering QuickBooks

FAPSC Budgeting Essentials

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