Paul D Bloor

Tampa, FL.

Phone 813-***-****

E-mail ad2mty@r.postjobfree.com

Objectives

To provide exemplary customer service or sales experience beyond the customer’s expectations.

Support existing or potential customer’s inquiries with empathy, with an altruistic, professional purpose.

To consistently take ownership of every situation expressed by the customer.

Abilities

Amicable disposition, exemplary people skills interacting with a wide diversity of personalities.

The ability to solve situations with innovative, creative solutions.

Literacy in Microsoft, Outlook, Word, and numerous CRM software applications.

EMPLOYMENT EXPERIENCE

Remote CDC Covid 19 Vaccination Hotline Customer Service

Answer questions regarding the Covid 19 vaccination/ the company

over hired and ended up laying off half of the staff due to the lack of calls.

Sitel Remote Customer Service

Customer service concierge for PNC Bank’s purchase of BBVA

American Bank. The campaign fell through, and everyone was laid off.

Computer Generated Solutions Tampa October 2019

Customer Service for Cuisinart January 2020

Answering customer’s emails and solving situations regarding all Cuisinart cookware.

Offered solutions to either correct product problems, repair product or replace a defective device.

Stahl Security/SOS New Port Richey September 2016

Sales/Customer Service December, 2018

Qualified potential customers for outside sales representatives.

Customer service addressing the effectiveness and satisfaction after the security system was installed.

Experis Staffing Sarasota, FL. May 2016

Customer Service for IKEA September 2016

Educated IKEA customers regarding the recall options for the unsafe IKEA furniture.

Was promoted to Business Associate Customer Service Inventory Representative for every IKEA store in the United States.

Took ownership of inventory inquiries, delivery, and internet sales for all IKEA products

Express Staffing/ IMG Academy Bradenton, FL.

October 2015

Grounds Manager April 2016

Managed a crew responsible for the maintenance, sanitation, and safety over a variety of IMG Academy sporting events.

Trojan Labor Staffing Sarasota, FL. June 2014

Construction Labor October 2015

Contracted with a construction crew for building the Hilton Home2Suites project in Nokomis, FL.

Worked on miscellaneous assignments in the construction industry primarily for Real Estate developers Lennar Homes, Mento Communities, and Kast Construction

APAC Customer Service Sarasota, FL December 2013

Customer Service June 2014

Scheduling tax appointments for customer service to H&R Block clients.

Received several accolades from APAC for superior customer service on all calls.

Was elected to Block Club for exceptional phone etiquette.

Floor & Decor, Memphis, TN. June 2013

Sales/Cashier November 2013

Sold all Floor & Decor's inventory of natural stone, tile, wood, and decorative accessories.

POS cashier and customer service for Floor & Décor customer

Terminix International Memphis, TN. December,2011

Inside Sales June, 2013

Conducted outbound and inbound phone sales for pest extermination, termite warranties, and Tru-Green lawn care.

Took ownership of service issues and billing concerns for Terminix customers.

I was the leading salesperson in the “In

bound to Outbound” termite conversion campaign.

Education: High School Diploma and some College.

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