Tammy Warne

Customer Service

Newnan, GA *****

ad2mtq@r.postjobfree.com

+1-678-***-****

Searching for a position where I can utilize over 35 years of experience in the Customer Service field either it being face to face interaction or in a call center setting. Bringing to your company various computer skills, such as Salesforce, Excel, TLO, Clear, IDI, EMR, Microsoft Office Applications, along with various office skills and excellent phone etiquette. The gaps you see in my employment were either job searching or recovering from an illness/surgery. For a short time I was on Disability

Authorized to work in the US for any employer

Work Experience

Sales Associate

CareTrack-Hybrid call center - Carrollton, GA

June 2022 to October 2023

Calling potential patients in several different states to assist them in getting signed up for Medicare's Chronic Care Management Program or Remote Patient Monitoring program. Utilizing Salesforce to input their demographic data. Answering any of their questions. The ability to not only receive several calls, but making several throughout the day.

Skip Tracer

Big Time Recovery-Call Center - Canton, GA

September 2021 to October 2021

Working on accounts that could be difficult to find the person's best addresses, phone numbers, place of employment. Utilizing several search engines, such as TLO, Clear, IDI, DRN, etc and loading the information into RDN in hopes the equipment can be picked up and delivered to auction successfully Skip Tracer

Associates Asset Recovery - Douglasville, GA

May 2021 to September 2021

Searching for any new information on a debtor in order to assist a Repossession Agent in finding the equipment, or vehicle they have been given to locate. Using the computer, phone calls to debtors, family, friends and possibly employers to get them to return the units. Making appointments for the customers to get their personal property once the vehicle has been repossessed. Customer Service Representative

Amerisave Mortgage Corporation-work from home - Atlanta, GA March 2021 to April 2021

Working from home, calling potential Mortgage customers to let them know how they might qualify for a better rate on the mortgage or refinance they are looking for. Once they indicated possible interest, we were to transfer the call to the Mortgage expert for further assistance. Moved out of the state I lived in at that time so temporary position

Skip Tracer

Loss Prevention Services, LLC-Call center - Grandville, MI April 2018 to March 2021

Given a set number of accounts per month that were set up for vehicle repossession. Using search engines to research a debtor's demographic location, talking with employers, family, even friends. Contacting field agents to give the information found in hopes of finding the collateral. If a debtor called tried to help them with their questions or concerns about their property Customer Service Representative

Chase Source/MedData-Temporary position-call center - Grand Rapids, MI January 2018 to March 2018

Inbound and outbound calls to patients for the University of Chicago due to the letters they had received about the changes to their insurance coverages. Helping them get those changes set up so they can continue care, or help them find other care

Customer Service Representative

Randstad-Temporary position-call center - Grand Rapids, MI August 2017 to November 2017

Helping Spectrum Health Employees with their concerns due to new operating system being installed. Entering all the information they provide in order to find a technical person to help them with their access. Logging the repair tickets to the correct department, depending on the access necessary for the position held at the Hospital.

Customer Service Represevtative/Call Center

Dialog Direct / Novo 1--call center - Holland, MI

October 2010 to July 2011

Taking calls from lost individuals throughout the country, trying to find them on the map, trying to dispatch a tow service to their location. Remaining calm in very stressful situations depending on where they have broken down in order to get the caller out of a potentially dangerous situation Medical Assistant

South Washington Family Medicine - Holland, MI

October 2005 to July 2010

Deliver patient care while assisting the Physician's during examinations and or in office procedures. Prepare patients for their appointments with their health care providers. Phone Triage, patient education. Maintain patient confidentiality by following HIPPA Guidelines. Record any testing, treatments or examinations they may have had with other providers. Helping with minor office surgeries, giving injections. Speaking with the hospital to get any procedures the doctor may have ordered at the time of the office visit set up for the patient.

Education

Medical Assistant Certificate in Medical Assisting Ross Medical Education Center-Grandville - Grandville, MI January 2005 to September 2005

Diploma in General

Zeeland High School - Zeeland, MI

September 1982 to June 1986

Skills

• HIPAA (10+ years)

• EMR Systems

• Loss Prevention

• Operating Systems

• Patient Care

• Medical Office Experience

• Experience Administering Injections

• Vital Signs

• Instruction on medications for patients

• Medical Records

• Medical Scheduling

• Anatomy Knowledge

• Time management

• Microsoft Excel

• Microsoft Word

• Conflict management

• Customer service

• Nursing

• Microsoft Office

• Laboratory experience

• Caregiving

• Computer skills

• Medical terminology

• Clerical experience

• Customer relationship management

• Negotiation

• Sales

• Assistant manager experience

• Windows

• Property management

• Typing

• English

• Office experience

• Filing

• Leadership

• Research

• Documentation review

• Data entry

• Microsoft Powerpoint

• Customer support

• Phone triage

• Microsoft Access

• Communication skills

• Live chat

• Zendesk

• EHR systems

• Help Desk

• Salesforce (2 years)

• 8 x 8 Phone System (2 years)

• Phone Etiquette

• Phlebotomy

Certifications and Licenses

Medical Assistant

I have the Certficate of completion. I am not Certified Assessments

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Protecting patient privacy — Proficient

May 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Attention to detail — Proficient

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Proficient

November 2021

Influencing and negotiating with customers

Full results: Proficient

Office manager — Proficient

December 2021

Scheduling and budgeting

Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Nursing assistant skills — Proficient

June 2022

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Patient-focused care — Proficient

June 2022

Responding to patient concerns with sensitivity

Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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