Mambo M. Fon

Certified Scrum Master –CSM, SSM

Ohio

678-***-****

ad2mtm@r.postjobfree.com

PROFESSIONAL PROFILE:

Passionate Leader with a focus on building strong and cross functional teams and customer centric products. Enthusiastic to face challenges with dedicated individuals that thirst to find practical solutions to complex problems.

Recognized leader and Scrum Master with over 5 years’ experience challenging project teams to streamline their approach to deliver more value and functionality for a greater return on investment and customer satisfaction.

Financial analyst and project Coordinator with 8 years of success in a diverse range of industries and technologies. Strong consensus-building and negotiation skills, driving influence through cross-organizational relationships. Effective communicator, able to gain consensus and champion change across an organization by identifying improvement opportunities for a more effective and efficient workflow.

Growing interest in Application building, due to exposure from prior roles, which has awakened the importance of end users’ satisfaction in my environment.

ACCOMPLISHMENTS

Facilitated the transition of a Waterfall team to Agile as Scrum Master for a Mission Critical Project. Within 45 days, Team Velocity improved by 40% with consistent delivery of value sprint after Sprint.

Participated in launching the first Agile Release Train for a Major healthcare initiative and facilitated the Program Increment Planning event. Collaborated with Product/program managers to create program artifacts and release plans, facilitating program-level ceremonies, and managing program boards and risks.

Introduced and facilitated the first Market of skills activity to strengthen the team's awareness of their combined skills as well as the areas in which team members can support and educate each other.

Excellent track record in helping teams use Agile frameworks like Scrum, Kanban, SAFe and helping teams achieve consistent success.

Served as a Scrum Master within multiple scrum teams, facilitating the transition from Waterfall methodology into Agile methodologies and gradually implemented all the ceremonies within my first 30 days on the Job.

Worked closely with the PO in recent projects to implement backlog grooming/refinement, which helped to reduce scope creeps from a historical 70% to 20% thereby reducing Sprint planning by 50%.

PROFESSIONAL EXPERIENCE

Lead Agilist, 5/3rd Bank

Nov. 2022 to May 2023

Worked hand in hand with PO in the implementation of agile best practices.

Facilitated scrum ceremonies while ensuring valuable outcomes.

Played a vital role with squad commitment during Cycle Planning.

Helped with coaching and mentorship in new spaces that were getting ready to be launched as Agile spaces.

Acted as guest Agilist when squads needed an agilist to sit in during Cycle Planning.

Helped launch new squads from waterfall to agile.

Supported squad during releases by helping with the governance requirements.

Scrum Master, Papa John’s OH

October 2021 to October 2022

Currently helping with the management of user stories, a mixture of writing these stories as well as partnering with the other team members to write these.

Work hand in hand with the PO and Prod Manager on managing the backlog, as well ensuring that our scrum teams have a clear understanding of the work at hand, included but not limited to DOD and acceptance criteria.

Current led in running daily scrum as well as other ceremonies for a team of 10.

Leveraging Jira to ensure use of scrum metrics such as sprint goals, team velocity and capacity, burn-up and burndown charts are beneficial to the scrum team and overall project at large.

Scrum Master - ZH Tech

June 2020- Nov. 2020

Involved in the launching of a new team that was building formulary tables for MTM.

Liaison with stakeholders to get detail requirements.

Coached team at every opportunity since it was a start up.

Encouraged team to adopt best practices.

Encouraged team members to also learn medical terminology.

Facilitating scrum ceremonies and working hand in hand with PO to maintain a healthy backlog.

Scrum Master, Crocs Ohio

September 2018 to September 2021

Facilitates effective Agile Ceremonies such as Daily Stand-ups, Product Backlog Grooming, Sprint Planning, Demo/Review and Retrospectives to help teams delivers best quality product

Remove any blocker/ impediment that would hinder the teams’ performance, while also making sure that external distractions are minimized within the team.

Provide support to the team using a servant leadership style whenever possible with the ability to also manage and resolve conflicts.

Guide the team and Product Owners on how to use Agile/Scrum practices to ensure a solid

understanding of the ceremonies, expectations, deliverables, dependencies and their role in the Agile development methodology.

Mentor the Development Team to build trust and create self-efficacy among the team(s) by encouraging the team to take ownership without an assumption of reprisal when impediment occurs.

Coach the team to reach its self-organized stage using the Retrospective ceremony to compile actionable items for team’s improvement.

Collaborate with other Scrum Masters during Scrum of Scrum to effectively mitigate risk identified.

BUSINESS ANALYST / Scrum Master,

June 2016 – September 2018

Served on several short-term projects through Minc as a Scrum Master. My job description surrounded the implementation, execution, and delivery of Scrum practices across multiple teams including facilitating all scrum ceremonies, mentoring, coaching, and education on Scrum.

Coordinated and facilitated, backlog refinement, daily scrum, sprint planning, sprint review/demo, retrospective and other scrum related meetings.

Supported the Product Owner and the team in Product Backlog refinement by ensuring that the Product Backlog is groomed for 2 – 3 sprints.

Tracked team’s progress using JIRA and effectively communicated team’s performance during the ART to business owners/Stakeholders.

Collaborated with Product Owner with the prioritization and implementation of customer’s feedback.

Identified and compiled a list of actionable lessons learned from sprint retrospectives, and the development teams used them to improve the quality of future sprints.

Coached team on Agile Principles to ensure they are continuously practiced and well understood.

Supported the team with internal and external communication, improving transparency, and radiating information

Financial Analyst / Scrum Master, BB&T Bank (TRUIST) – MD

April 2015 – June 2016

Projects:

Built a finance software to enable bank employee track mileage and expense report so that employees get reimbursed for the expenses incurred while at work. Developed multiple threaded Mobile applications and software development principles, capacities and limitations of mobile platforms (IOS and Android).

Increased deposit dollar production bottom line by $1.2mm for the YTD branch goal. Yearly revenue target exceeded by 35% for the Retail business banking group.

Profile clients to identify present and future opportunities to sell or cross-sell various bank’s products and services to meet client’s needs.

Recommend and refer investment products, mortgages, loans, and merchant services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile.

Utilized JIRA to track bug, to track issues, to evaluate progress, track workflow, manage sprints, create user stories, we also use JIRA to discuss team’s work in full context with complete visibility.

Facilitated the pragmatic use of Agile ceremonies that consistently produce the benefits intended by the agile methodology and enabled the organization to deliver products incrementally using inspect and adapt cycles.

Drive high performance and collaboration in teams that they hold themselves accountable and interact constructively within the team and with all members of the organization.

Coached and assisted my Product owner in writing user stories which ultimately enable my team to focus and prioritize accordingly.

Drive my team accountability for ensuring the sprint commitment is less than or very close to the average velocity over the last four sprints, maximizing the likelihood of delivery on sprints commitment.

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SKILL HIGHLIGHTS

SAFe Scrum Framework / Agile Methodologies / Salesforce CRM / E-commerce / Software Development Life Cycle (SDLC)

Requirements gathering and analysis

Jira and Confluence / Share Point / Microsoft Office (Word, Excel, PowerPoint) / WebEx

Healthcare background

EDUCATION

MSc in Technology Project Management –Arizona State University (In Progress)

Bachelor of Science in Accounting –University of Buea, Cameroon, 2004

CERTIFICATIONS

SAFe Scrum Master (SSM)

Certified Scrum Master: Certified Scrum Master (CSM)

Project Management Professional (PMP) – In progress

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