NIKKI SHARPE-LEWIS

Rocky Mount, NC *****

252-***-**** - ad2mtk@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. WORK HISTORY

07/2017 to 07/2023 Production Operator

Bridgestone Americas – Wilson, NC

Used equipment properly to avoid workplace hazards or injuries. Supported production needs by performing routine tasks using standard procedures and equipment.

Displayed good knowledge of safe operating and emergency procedures development and implementation.

Processed quality checks on tires using touch screen PC for numerous car manufacturers for tread, critical QR scanner codes, brand names, size and dates of production making sure that all met state and plant standards. Loaded 200-600 tires per shift, into LRO machine by hand for lateral rotation checks. Made sure tire met all quality standards and were free of bulges and abnormalities.

Participated in training sessions to enhance skills and knowledge. Inspected final products to assess compliance with quality standards and established tolerances.

Worked with supervisor to coordinate workflow and updated daily production team accordingly.

Documented production information via daily system logs and discussed issues with management.

Operated forklift in compliance with OSHA guidelines and organizational policies. Transported goods between warehouse locations according to shipment and storage needs.

Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

08/2014 to 10/2016 Quality Control Coordinator/Prepress BCSI – Rocky Mount, NC

Assisted with batching and plating images to assign to press operators Checked plates and finished products for color,positioning, and details to ensure that it met samples approved by the customer

Remained up-to-date on the latest technologies and solutions applicable to company products.

Coordinated product orders.

Compiled and accurately entered electronic data.

Used scripting skills to contribute to internal tools. Participated in various incentive programs and contests designed to support achievement of production goals.

Developed educational materials used to train staff on QA standards. 10/2012 to 08/2014 Machine operator/Shipping assistant Express Employment Professionals*/BCSI – Rocky Mount, NC Used industrial cutter to cut memo pads,business cards, letterheads and other stationary

Used calculators and rulers to waste positioning

Packaged and shipped finished orders

Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Processed invoices and order forms for goods received and shipped for proof of transactions.

Communicated with vendors and suppliers to verify timely delivery of goods. 03/2012 to 06/2012 Cashier/Stocker

Express Employment Professionals/Fred's Food Club – Rocky Mount, NC Welcomed customers and helped determine their needs. Stocked, tagged and displayed merchandise as required. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

06/2006 to 07/2008 Customer Service Representative West Corporation – Rocky Mount, NC

Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

Maintained and updated customer service database.

Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance.

Met and exceeded company sales and productivity goals Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Resolved problems with malfunctioning products.

Conducted research to address customer concerns.

Worked closely with team members to meet or exceed all customer service requirements.

EDUCATION

05/2001 High School Diploma

Northern Nash Senior High - Rocky Mount, NC

SKILLS

Machine Operation

High-Volume Environments

Written and Oral Communications

Quality Assurance Controls

Product Assembly

Equipment Operation

Analytical and critical thinker

Skilled multi-tasker

Good Listening Skills

Call Center Operations

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