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Product Support Customer Service

Location:
Al Dafna, Qatar
Salary:
40000 SR
Posted:
January 10, 2024

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Resume:

Printed on December **, **** Page * of

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IBRAHIM MOHAMED AL HUNEIDI

Doha, State of Qatar

Mobile : + 974.50692504

: + 974.55810401

Email : ad2mtf@r.postjobfree.com

OBJECTIVE To pursue a high management career in the field of Plant, Machinery Vehicles service, maintenance, after sales & and product support management, seek out challenging opportunity that focuses on developing business and enhancing process efficiency. PROFILE

Thirty years of experience in Plant, Machinery and Vehicles Management, maintenance, Operations, product support.

Proven track record in plant management, controls, and strategies within a profit centers environment that assumes P&L and continuous monitoring of KPIs.

In-depth experience of comprehensive range of Plant, Machinery and Vehicles of International brands

Excellent communication, people management and customer service skills. EDUCATION

- B.Sc. Mechanical Engineering 1985 – 1990

Faculty of Engineering and Technology

Jordan University of Science and Technology, Jordan.

- Master of Business Administration (MBA), University of Wales-Cardiff (UK) 2013 WORK EXPERIENCE

APRIL 2019 – PRESENT

QUALITY CONSTRUCTION COMPANY (DOHA –QATAR)

/ HUMMINGBIRD MACHINERY.

PLANT MANAGER (PLANT, MACHINERY, VEHICLES (PMV) DEPARTMENT) Hummingbird Machinery is a subsidiary of HELM holding group. Hummingbird is responsible for the operation, purchase, maintenance and repair of its subsidiaries plant, machinery and vehicle fleet. The group subsidiaries operate in the fields of infrastructure and roads construction, material crushing and processing, asphalt production and paving, concrete production, tunnels drilling and lining.

As PMV manager, my responsibility includes the following tasks: Printed on December 12, 2023 Page 2 of

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- Manage company PMV department to achieve its target in maintaining high availability levels for all company PMV assets.

- Implement and develop effective operation processes considering budget, quality and safety.

- Establish key performance indicators to assess regularly the performance of PMV department.

- Supervise the procurement process of spare parts, consumables, lubricants, tires and tools.

- Setting up central and project stores with controlled inventories.

- Provide technical support for all staff and ensure the availability of all technical information, documents and tools.

- Developing procedures for the assessment and deployment of drivers and operators, maintaining availability levels commensurate with work requirements.

- Ensure the recruitment of highly skilled administrative/ technical staff and workers to streamline the workflow at all levels.

- Develop annual budget, manage expenses within the approved budget, control and monitor Profit/loss through regular intervals .

- Provide group subsidiaries with the required level of support to enhance their efficiency.

- Develop and update internal hire rates for all company equipment and vehicles, evaluate the need for external hire of equipment .

- Maintaining updated logs for all company equipment/vehicles assets and updating their annual market and book values

- Recommending equipment acquisitions/disposal along with the evaluation of all relevant technical and financial offers.

SEPTEMBER 2002 – FEBRUARY 2019

CONSOLIDATED CONTRACTORS INTERNATIONAL CO.

LOCAL SPONSOR IN QATAR (TEYESEER CONTRACTING COMPANY) PLANT MANAGER (PLANT, MACHINERY, VEHICLES (PMV) DEPARTMENT) QATAR-SAUDI ARABIA-KUWAIT

CCC IS A WELL-KNOW MAJOR INTERNATIONAL CONSTRUCTION COMPANY WORKING GLOBALLY FOR THE LAST 60 YEARS AND OWNS ONE OF THE LARGEST FLEETS OF CONSTRUCTION EQUIPMENT AND PRODUCTION PLANTS IN THE REGION.

Primary responsibilities:

. Managing production plants and heavy equipment operation to achieve Plant, Machinery and vehicles section goals and profitability.

Manage and direct the technical and administrative staff responsible for the operation, maintenance, repair and control of plant and equipment.

Budgeting plant department revenue and expenses.

Maintains and achieves targets set by management with respect to profitability, availability, mobilization and demobilization of Plant, Machinery and Vehicles.

Carry out technical and cost studies related to plant operations.

Plans and implements maintenance programs.

Monitors the implementation of plant procedures and systems to ensure compliance with company norms.

Supervises and controls maintenance and upgrading of plants and equipment to ensure optimum utilization and availability.

Prepares technical studies to support recommendations.

Provides technical support to subordinates, delegating authorities when appropriate.

Plans and schedules spare parts orders and maintain inventory control. Printed on December 12, 2023 Page 3 of

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Negotiates local hire of equipment and sets up agreements with third parties.

Maintains safe work environment in compliance with company and project safety rules and standards.

Implements the safety, health and environment (EHS) regulations for plant and vehicle operations to ensure compliance with EHS standards, ensuring work is done within EHS practice norms.

Monitors the mobilization and demobilization of equipment in accordance with project overall requirements and schedule.

Coordinates and follows up for internal and external audits. MAY 1999 – SEPTEMBER 2002

ARABIAN GULF CONTRACTING CO. – SAUDI ARABIA

PLANT & EQUIPMENT MANAGER

M/s Arabian Gulf Contracting Co. (AGC) is a large contracting group in Saudi Arabia. Duties include managing and directing large group of technical and administrative staff as well as huge fleet of construction equipment, trucks and maintenance facilities within remote regions, providing engineering support to ensure optimal performance of machinery and workshops in all projects, scheduling and implementing progressive work practices for equipment utilization, manpower management for all administrative, technical staff belonging to central and branch workshops, negotiating leasing contracts, scheduling preventive maintenance programs, controlling spare parts inventory and coordinating the transport operations (supply chain) within projects sites, all being done in computerized environment within a system in which the main goals are time saving with high profitability.

OCT 1992 – MAY 1999

THE COMMERCIAL INDUSTRIAL COMPANY, AMMAN - JORDAN

SERVICE MANAGER

M/s Commercial Industrial Company (CIC) is one of the major automotive truck and heavy equipment dealers in Jordan, agent for the following international brands:

Nissan Diesel (Trucks)

Tadano cranes.

Case Proclaim (Loaders, Excavators, Backhoe Loaders and Uni-Loaders)

Ford (Trucks, Buses)

Ford New Holland Tractors

Samsung Commercial Vehicles

During this period I have acquired deep and substantial technical and managerial skills, duties include as part of CIC products support strategy, liaising with principles, planning the general scheme of work, Initiate and coordinate development and implementation of marketing plans as needed, supervising equipment receipt and delivery, following up repairs and manpower, scheduling preventive maintenance programs and spare parts orders, Printed on December 12, 2023 Page 4 of

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training of staff, preparing leasing contracts and equipment appraisal forms in trade in deals, controlling budget of service department and used machinery section, meeting financial targets by implementing effective operational and marketing plans, being responsible to technically support complete line of construction equipment products

,prepare quotations, warranty claims and bidding for tenders all being done in computerized environment.

OCT 1990 – OCT 1992

THE MECHANICAL EQUIPMENT MAINTENANCE CO., AMMAN - JORDAN SERVICE ENGINEER

Duties include supervising service and maintenance of heavy-duty equipment (engines, power trains, hydraulic systems, electrical systems) of construction machinery of brands such as Caterpillar, Komatsu, and Kawasaki…etc. and trucks (Mercedes, Volvo, Nissan Diesel). Duties include troubleshooting, supervising general repairs and field jobs for a wide range of trucks, material handling equipment and construction machinery, scheduling of service programs, coordinating equipment reception and delivery and preparing repair orders and appraisal forms.

TECHNICAL COURSES AND TRAINING

RISK MANAGEMENT 2009

CONSOLIDATED CONTRACTORS INTERNATIONAL CO. TRAINING CENTER, DOHA, STATE OF QATAR

MANAGEMENT LEADERSHIP AND MOTIVATION 2008

CONSOLIDATED CONTRACTORS INTERNATIONAL CO. TRAINING CENTER, DOHA, STATE OF QATAR

REPAIR AND MAINTENANCE OF PUTZMEISTER CONCRETE PUMPS 2007 CONSOLIDATED CONTRACTORS INTERNATIONAL CO. TRAINING CENTER, DOHA, STATE OF QATAR

CATERPILLAR EXCAVATORS (300 SERIES) TRAINING COURSES JUNE 2004 CATERPILLAR REGIONAL TRAINING CENTRE, DOHA, STATE OF QATAR

OPERATION AND MAINTENANCE OF FURUKAWA ROCK BREAKER MAY 2004 DOHA, STATE OF QATAR

MAINTENANCE AND REPAIR OF COMMERCIAL VEHICLES (SV110) NOV 1995 SAMSUNG C.V. TRAINING CENTRE, SEOUL – KOREA

CERTIFICATE OF QUALIFICATIONS IN HEAVY DUTY EQUIPMENT MECHANICS DEC 1994 ONTARIO TRAINING AND ADJUSTMENT BOARD, TORONTO – CANADA

HYDRAULICS COURSE OCT 1994

CASE POCLAIN, AMMAN, JORDAN

TECHNICAL AND MAINTENANCE OF EXCAVATORS SEPT 1994 CASE POCLAIN TRAINING CENTRE, MONTHYON – FRANCE

HEAVY DUTY EQUIPMENT REPAIR AND MAINTENANCE APR 1993 NISSAN DIESEL MOTOR CO. SERVICE CENTRE, TOKYO – JAPAN Printed on December 12, 2023 Page 5 of

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PROFESSIONAL ASSOCIATIONS

JORDANIAN ENGINEERS ASSOCIATION (JEA), Jordan.

KUWAIT ENGINEERING SOCIETY

QATAR ENGINEER CERTIFICATION LICENSE. (MMUP)

COMPUTER SKILLS

Microsoft Office, AutoCAD.

PERSONAL INFORMATION

Marital status: Married.

Nationality: Jordanian

Date of Birth: December 30th, 1966

NB: All references and certificates are available upon request.



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