Tammi Adams

ad2msk@r.postjobfree.com 678-***-**** Conyers, GA

SUMMARY

Seasoned professional with 20 years of experience in customer service and operational support, seeking a Customer Support Specialist- Remote role. Skilled in resolving complex issues, upholding integrity in financial document management, and adept at securing promotion of efficient workflows. Proven track record in enhancing customer satisfaction and process optimization.

WORK EXPERIENCE

Zillow Atlanta, GA

Escrow Assistant Aug 2021 - Dec 2022

• Oversaw the management and tracking of financial documents, including payoff orders and estoppel letters, to ensure prompt and precise handling.

• Entered financial data into the company's database with a strong emphasis on maintaining accuracy and operational efficiency.

• Calculated and revised tax and utility payment figures, leading to the production of detailed and correct closing disclosure/settlement statements.

OS National, LLC Duluth, GA

Real Estate Paralegal Oct 2016 - May 2020

• Diligently maintained comprehensive file documentation to support efficient lender and investor transaction closures.

• Expedited the closing process by securing key documents such as payoffs, estoppel letters, and tax records, aligning with investor requirements.

• Enhanced operational workflows by implementing systematic document sourcing, contributing to the seamless execution of real estate transactions.

Assurant Duluth, GA

Hazard Insurance Specialist Oct 2009 - Sep 2015

• Oversaw comprehensive loss draft procedures and property damage workflows, ensuring efficient document management and thorough inspection coordination..

• Delivered specialized support in hazard insurance and mortgage banking sectors, focusing on personalized solutions for property loss scenarios.

BarCode ID Systems Atlanta, GA

Customer Service Representative Jul 2000 - Jan 2009

• Processed warranty claims for defective products, achieving timely resolutions that enhanced customer satisfaction.

• Coordinated purchase order entries and managed inventory levels effectively, securing favorable pricing through vendor negotiations.

EDUCATION

Texas Southern University

Bachelor of Arts, Telecommunications

Houston, TX

SKILLS

ResWare • Sales Force • MS Office • Financial Analysis • Problem-Solving Skills • Data Analysis • Communication • Customer Service • Administration • Attention To Detail • Time Management • Coordination

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