KORINTHIA SMITH

PROFESSIONAL SUMMARY

Detail-oriented communicator and proficient claims specialist with an established history of successful claims management and loss minimization. Innovative and independent problem-solver who also coordinates well with management and other company employees. Strong administrative professional with the multitasking ability to handle several customer needs with ease. Client service expert committed to balancing company goals while helping all customers find satisfactory solutions. CORE COMPETENCIES

ü Active Listening ü Problem- solving ü Adaptability ü Multitasking ü Product Knowledge ü Organization ü Documentation ü Microsoft Office ü Risk Management ü Data Entry ü Empathy ü Communication ü Time Management ü Leadership ü Collaboration ü Work Ethic CAREER HIGHLIGHTS

Experience: Over 14 years’ experience in satisfactory customer service Service: Delivered excellent client service for over 10 years for a nationally recognized financial institution PROFESSIONAL EXPERIENCE

Customer Success Specialist April 2007 – February 2021 Wells Fargo, Birmingham, AL

Worked passionately in customer service in order to provide support while attending, eliciting data proficiently, comprehending, and resolving intricate customer issues.

• Analyzed and replied to customer inquiries related to fraud dispute claims.

• Managed a sizable caseload by resolving disputed credit debit card charges.

• Documented claim files by collecting and securing appropriate reports and statements from climate to determine liability

• Provided meaningful financial advice in a complex banking environment

• Interacted with customers via correspondence and telephone to determine the source of the claim and resolve errors

Birmingham, AL

205-***-****

ad2msd@r.postjobfree.com

Linkedin.com/in/korinthiasmith/

Reliable support representative with a talent for problem solving and a passion for customer service.

Customer Service Representative November 2006 – March 2007 Teletech, Birmingham, AL

Provided exceptional customer support in a lively and fast-paced work environment.

• Effectively resolved customer issues and concerns in a timely manner

• Gathered adequate information from consumers to make appropriate recommendations for new products and services

• Met and exceeded quarterly/yearly service goals

• Achieved 95% customer satisfaction

• Met and surpassed set revenue targets.

Customer Service Representative August 2005 – November 2006 Charter Communications, Birmingham, AL

Excelled in a fast-paced setting by demonstrating skills in POS operations, customer service problem solving and relationship building by communicating effectively with customers from diverse backgrounds.

• Provided a consultative transaction approach in guiding customers to the correct solutions.

• Responded to and aided in the resolution of substantial volumes of customer contacts while implementing learned strategies during peak seasons.

• Informed potential customers of products and pricing while articulating the company’s status in comparison to other providers

• Managed multiple prospects while maintain a strong attention to detail and responding appropriately to each potential customer’s needs.

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