Iesha Martin
CAMDEN, AR *****
**************@*****.***
Professional Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Patient-focused Job Title with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skills
Medical Records Management
Responding to Emergencies
Charting Expertise
Quality Assurance Controls
Supporting Personal Needs
Chronic Disease Management
Grooming and Bathing Assistance
Feeding Assistance Expertise
Companionship and Emotional Support
General Housekeeping Abilities
Medication Assistance
EMR Systems
Meal Planning
Measuring Bodily Fluids
Light Housekeeping
Performing Patient Intakes
Shared Governance
Interdisciplinary Communication
Intake Recording
Dementia and Alzheimer's Knowledge
Documenting Behaviors
Recording Vital Signs
Efficient and Reliable Team Player
Oral Hygiene
Activity Planning
Documentation Procedures Expertise
Compassionate Caregiver
Trustworthy Companion
Database Administration
Patient Assessments
Medical Procedures Understanding
Inpatient Care
Complex Problem-Solving
Quick Problem Solver
Patient Relationship-Building
Family Communication
Observing Responses
Bathing and Dressing
Alcohol Rubs
Output Monitoring and Reporting
Monitor Vitals
EMR Updating
Emotional and Social Support
Symptom Documentation
Wheelchair Assistance
Monitoring Fluids
Nursing Assistance
Unit Supply Maintenance
Preparing Devices
Needs Determination
Transporting Patients
Bed Transfers
Collecting Specimens
Medical Recordkeeping
Range of Motion Exercises
Patient-Focused Care
Bed Making and Linen Changes
Electronic Recordkeeping
Emotional Intelligence
Memory Improvement
Calm Under Stress
Patient Safety Management
Room Cleaning and Restocking
Blood Sugar Monitoring
Respiratory Failure
Promoting Healthy Habits
Diagnosing Failures
ADLs Assistance
Quality Patient Care
Education
May 2009
Arkansas High School Texarkana, AR
Diploma Nursing
Work History
Ouchita Nursing And Rehabilitation - Camden, AR
CNA
February 2019 - June 2019
Medical Billing Solutions - Grand Prairie, TX
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided information regarding charge accounts and loyalty programs.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Cultivated customer loyalty, promoted repeat business and improved sales.
Maintained up-to-date knowledge of product and service changes.
Devised workaround solutions for Type-related issues, resulting in Result.
Developed, updated and organized Software databases to handle customer and Type data.
Promised best prices for Type customer services and maintained accuracy when determining quotes.