Dear Recruiter,

My name is Ann Jency Jacob, and I am a US Citizen residing in Slingerlands, NY. I have completed my bachelor’s degree in business administration from Baker College, Michigan. I am a quick learner and enjoy learning and mastering different technologies.

Currently working as Google Cloud Administrator in the Google Cloud department of the office of Information Technology Services, NY. My daily tasks include provisioning/deprovisioning users to and from the Google Cloud Platform for various agency related projects.

I started my systems administration career as a Dell support technician and then moved on to Cummins Power Generation Company as a contractor for HCL Comnet. I have great customer service skills and experience.

As an individual, I am highly organized and committed to achieving organizational goals. I know it is impossible to work without proper coordination in a large organization and I always try to develop a cordial relationship with my fellow workers so that a positive work environment can be maintained.

Please go through my resume to know more about my qualifications. I hope to receive a positive reply from your end. You can reach me at my telephone number and e-mail id for further communication.

Sincerely,

Ann Jacob

Slingerlands, NY 12159

Tel: (845) 328 - 8000

Email: ad2mrd@r.postjobfree.com

Ann Jency Jacob

Slingerlands, NY 12159

845-***-****

ad2mrd@r.postjobfree.com

Professional Objective: Seasoned IT professional with a passion for managing systems and applications seeks a solid growth position within your organization that is not only challenging but also diverse enough to allow for professional flexibility, individual creativity, concept development and award winning customer satisfaction opportunities. .

Summary of Qualifications: An IT Specialist with over twenty years of experience who exhibits a consistent problem solving ability in order to support production and implement new solutions. A strong technical background coupled with an attentive professional demeanor provides quick rapport and credibility with diverse groups ranging from upper management to internal/external customers. Solutions oriented with an eye toward bottom line results. Broad expertise in all aspects of managing technology projects from gathering requirements, analysis and design, coding, testing, installation, documentation and coordinating/working on cross-functional teams.

RÉSUMÉ HIGHLIGHTS/CORE COMPETENCIES

Highly effective business and technical leader for large, cross matrix, global teams providing enterprise level Web Applications, Enterprise Content Management solutions and services across multiple industries.

Proficient in front-end and back-end business and technology operations, development, and support with outstanding record of bringing critical projects in on schedule and within budget.

Budgeting, forecasting and planning responsibilities; highly focused on capital efficiency.

Project manager experienced in leading, training and motivating associates for collaborative projects, with excellent ability to communicate technical areas to non-technical colleagues.

Technical Skills include:

Software: Microsoft Office, Lotus Notes, Citrix MetaFrame, Windows PowerShell, MS Terminal Server, Active Directory Server, MS SQL Server, Perl Scripting, e-Discovery, Archival, Journaling, Disaster Recovery, Apache, IIS, Blogs, Wikis, PC Anywhere, and Outlook.

Networking: LAN/WAN, TCP/IP, LDAP, SSO, DNS, DHCP, WINS, Token Ring, Ethernet and Wireless LAN

Hardware: Building and Maintaining IBM Netfinity/eseries, Dell PowerEdge Servers and PC's, CAT5/6 network cabling, Rack building APC, NICS, Printers, Tape Drives, Scanners, Modems, Cisco Switches layer 2/3, PIX and hubs

Operating Systems: Windows 2019,2016,2012,2003 and client OS win 10, WIN 7, WIN XP, and Linux

CERTIFICATIONS

Microsoft Certified Professional (MCP) in WinXP, Windows2003 Server, Windows2003 Network Infrastructure, Exchange Server

Microsoft Certified Systems Administrator (MCSA)

Messaging Endorsement (MCSA: Messaging, Exchange 2003)

Educational Qualification:

April 2005-March 2012 Bachelors in Business Administration, Baker College, MI

April 2005- Dec 2009 Associates of Business in Accounting, Baker College, MI

July1996-June 1999 Bachelor of Arts, St. Xavier’s College, Calcutta

July1994-Feb 1996 I.S.C, St. Thomas School (12th grade), Calcutta

July1984-Feb 1994 I.C.S.E, St. Teresa’s Secondary School (10th grade), Calcutta

Work Experience

NY State Office of ITS.

Google Cloud Platform February 2022 – Till Date

Google Cloud Administrator

Specific duties include, but are not limited to:

• Maintain and troubleshoot Identity and Access Management policies.

• Create/provide cloud resources based on development teams requirements.

• Troubleshoot via cloud logs.

• Perform system monitoring.

• Create system alerts when necessary.

• Assist with new feature rollouts.

NY State Office of ITS.

Data Center Services Windows

Windows Systems Administrator December 2018 – Feb 2022

Specific duties include, but are not limited to, the following:

Microsoft Windows management: Configure network settings in Windows; Configure storage settings in Windows.

Configure Windows OS settings: Users\Groups.

Work with the patching team to ensure server is operational and receiving patches.

Confirm IIS is functioning on server.

Build windows Virtual machines for various agencies, etc.

Build /configure/troubleshoot windows clustered sql servers for various state agencies.

Install and configure Commvault on windows Virtual machines/ clustered sql servers.

Upgrade OS on virtual and physical windows servers for various state agencies.

Work with support teams for vlan swaps etc.

Install Roles and Features including .net framework, failover clusters, Install\support agents for enterprise systems management: SCOM, SCCM, install Splunk, Stealth, VMware Tools, etc.

Troubleshoot incidents regarding Microsoft Windows systems: Event log examination; Network troubleshooting.

Perform project tasks assigned by supervisor: Data Center Migration tasks; Server OS upgrades; Work Intake.

Monitor incoming ITSM tickets: Incidents; Requests; Submit change requests for scheduled work.

After hours\service affecting tasks: Server reboots; Software installs; Provide updates to ticket work notes in accordance with incident priority and service level objectives.

Hudson Valley DDSO April 2012- December 2018

Tabs Coordinator

DDSO Liaison to OPWDD Central Office Departments and primary contact for any scheduled “statewide” TABS teleconferences; Medicaid billing discrepancies; Creation of new “residential” or “non-residential” programs; Closure of existing programs that have been discontinued; and to Community Supports Division and OPWDD’s IMS Department for implementation of NEW Statewide –“CHOICES” application providing Quality Assistance and Quality Control measures.

Provide state-employed staff with training in TABS functions and assign TABS accounts to staff as needed for job changes or functionality. This includes providing ongoing technical assistance, developing reports in Access for current TABS users is necessary for guidance on the correction of errors already processed, or for verbal direction on questions that arise for more involved TABS entries (billing, residential moves, etc.). I also work in identifying TABS billing “Omissions” or “Discrepancies” each month and resolve matter with responsible staff by accessing various databases and update the records.

Provide supervision and ongoing daily oversight to two QA Clerical staff who are responsible for a variety of tasks that includes processing incoming DDSO mail; data management for ALL voluntary agency consumers; managing data records and maintaining the privacy in our local DDSO Databases for future references. Recommend department wide efficiency improvements for the applications.

Maintain and develop organization of all DDSO individual records and files that include past, recently discharged or deceased. Retrieve information on any historical record from wherever the boxed record is in storage, FOIL reports and handle special requests for information related to pending Medicaid audits and record reviews scheduled through the Medical/Nursing Departments. Developed an organized approach to duties, including plans, schedules, and assessment of confidential projects and reporting out on the progress of efforts. Provide Litigation support that included compiling, summarizing, and concisely presenting research (that included drafting affidavits and letters) on various different issues.

Hudson Valley DDSO Sept 2007- April 2012

Desktop Support for Hudson Valley DDSO – NYS Office of ITS

Have a proven record of reliability, the ability to perform under time constraints, and good judgment under pressure at Hudson Valley DDSO. I act with a sense of urgency to user problem and resolve them quickly. Monitor, administer, diagnose and resolve issues with 9 Window servers and over 300 user problems in 4 counties.

Maintain, manage and perform Helpdesk duties using a ticket tracking database as 1st and 2nd line of support for users helping them with PC repairs, Software application issues, and network issues, create and resolve problem tickets, etc. Provided installation and troubleshooting of computers, printers, scanners and other hardware/mobile equipment to the network and updated calls with actions and resolutions.

Trained new employees and users in enterprise applications; both in one-to-one and formal classroom settings. Provide database reports and manipulated data contained in Microsoft Excel, Access and SQL servers as and when required by the Supervisor.

Supported users in Novell/e-Directory environments and have good knowledge of supporting Novell ZEN Works for Servers and Desktops. Install and Configure Novel 6.5 and Linux Servers. Performed imaging and re-imaging of desktops and laptops.

Supported MS Exchange 2007, TABS, CHOICES, Anti-virus software, VPN, Crystal Reports, SQL query tools and various Microsoft applications that included Word, Excel, PowerPoint, Access, Project and SharePoint, Outlook, OWA, LDAP and Active Directory issues. Assisted users with all kinds of desktop and mobile operating systems.

Performed research, evaluation and testing of new hardware and software technology products and assist in the development of policy for new technology initiatives. Provide on-going support, maintenance and facilitation of video conferencing technology and Web Page publishing on a CMS400. Develop, change and/or remove intranet HTML/JavaScript web pages to keep all OPWDD information updated and accurate.

Utilized methodical troubleshooting and investigative processes to resolve unique Level 2, 3 and 4 enterprise issues. Provided supervision of outside vendors during rollouts of computer, printer or network switch upgrades or replacements.

Maintained and supported Microsoft Windows operating systems and assist with the migration between systems and re-imaging of the operating systems. Work constantly with the central office to resolve issues with Active Directory group policies and Microsoft System Center Configuration Manager.

Assisted users with configuring, maintaining, deploying, and installing desktops, printers and software in an Active Directory environment. Ran PowerShell scripts and VB Scripts to extract data from Active Directory and automate our day-to-day tasks.

Developed and maintain documentation pertaining to operating procedures for new technologies like Windows 7, SharePoint 2007/2010 and MS Exchange describing process for use by colleagues and end user clients.

Capacity Coverage Company of NJ April 2006-Sept 2007

Being the System Administrator; I was responsible for maintaining and monitoring backups using Veritas, Seagate backup, adding users and deleting user accounts in windows and exchange. Administer MS Exchange e-mail system and Internet Information Server to meet all management, employee, and customer needs for corporate Web site.

Oversaw network connectivity, implementation, integration, and troubleshooting for servers, routers, remote access, storage devices, printers, and scanners.

Provided advice and technical expertise in IT areas including network security, disaster recovery, Microsoft Active Directory, server outages, litigation support, e-discovery, data analysis, data forensics, information system development, software development projects, wireless technologies, hardware analysis.

Evaluated policy needs; and developed policies to govern IT activities across all buildings. Managed hardware inventory, confirm successful backup, operate help desk and provide user support to improve technical performance.

Trained personnel in applications to facilitate corporate functions.

Performed regular maintenance on servers and PCs like applying hot fixes/security fixes. Supported enterprise technology initiatives of the agency utilizing technical expertise in the areas of hardware, software, and firmware.

HCL Comnet Mar2004-Feb 2006

Worked as Senior Technical Analyst for the employees of Cummins Inc. Role which included troubleshooting Lotus Notes R5, R6, VPN, Wireless apart from other software and hardware related issues.

Provide support to Help Desk for complex/major application and network problems for user base of over 10,000 users. Day-to-day services ranged from providing routine Help Desk support to resolving complicated integrated networking, proprietary, and non-proprietary application issues that included e-discovery of data, searching of archives that included network file servers and email servers. Acted as liaison between Application Development, Engineering and Operations for Technology project.

Developed metrics package to track performance, driving 40% reduction in mean time to resolution, and reduced recurring issues by more than 50%.

Steered global delivery of support, leading to quicker response times, and reduced costs for 24/7 support.

Managed user accounts, network drives shares, network printers, updating anti-virus, upgrading memory on desktop, hard disk drives swaps, etc. OS installation support on desktops and laptops (Windows XP/95/98) of both internal and external customers. Performed Workstation Installs of Notes R4.x, R5.x.Troubleshot Mail Routing, and ACL modifications maintain and modified NAB (names.nsf).

Designed, planned, and implemented the data-center: co-designed rack sizes, power requirements, UPS specifications, emergency procedures, for housing all servers/networking equipment.

Wipro Spectramind Aug2002 - Mar2004

Lead team of Help Desk Operators monitoring, managing and providing desktop support for Dell Accounts (that included Latitude laptops, Optiplex desktops and PowerEdge and PowerValut for the corporate sector), in 12-hour shift, 24/7 fast-paced Network Operations Center; led nightly “turnover meeting”, assessed priorities, managed second-level troubleshooting; Analyzed/resolved complex networking problems (caused by power outages, virus outbreaks); using Tivoli, Netview, Ciscoworks, TACAC server, Event viewers, Network Analyzers.

Coordinated work of onsite engineers, delivery managers, ISP, clients, minimizing network downtime, coordinated all project parts until solved, documenting all details; participated in periodic meetings, updated problem status, create/update problem records in problem/change management applications.

E-Info Solutions.Com Jan 2001 - July2002

Performed all functions relating to SDLC for an inventory asset management database application system

Information analysis, database design using Data Flow Diagrams, Entity Relationship Diagram

Design reports using SQL Programming, VB Scripts, Crystal Reports and Cognos

Prepare periodic statistical and web-based reports relating to the project progress

Analyze and resolve LAN and systems issues for the users in the office.

Virama Software Pvt. Limited Aug1999 - Jan 2001

Lead team of 10 web designers, graphic designers, systems engineers on Web Development projects from India for U.S and U.K based customers; managed the overall scope, planning, scheduling, and delivery of the project.

Created cost benefit analysis, ROI, presented to management that helped them in expanding operations.

Interacted with customers, negotiated with vendors, coordinated with hosting providers in the United States.

Contact this candidate