MARY K. MULLEN

Professional Summary

Emerging professional with 6 years of experience in front of house managerial roles, bringing diverse background in retail sales and customer service. And 2 years in nursing as a CNA. Eager to contribute effective communication methods and customer awareness to a rewarding new opportunity. Experienced Office Manager with strength in managing multiple projects simultaneously and fostering a cohesive staff. Skills

Work History

CNA 01/2022- Present

Casa Real- Santa Fe, NM

• Provide safe environment for residents

• Provide direct care to residents

• Provide hygiene to residents

• Assist residents in all daily tasks as needed

• Provide teamwork to all lacking areas

• Train staff

CNA 08/2021-11/2021

Treasure State Travelers- Helena, MT

• Travel across the state of Montana under contract

• Provide safe environment for residents

• Provide direct care to residents

• Provide hygiene to residents

• Assist residents in all daily tasks as needed

• Provide teamwork to all lacking areas

CNA 02/2020-09/2021

Elkhorn Healthcare and Rehab- Clancy, MT

• Provide safe environment for residents

• Provide direct care to residents

• Provide hygiene to residents

• Assist residents in all daily tasks as needed

6364 Milagro Luna Santa Fe, NM 87507 505-***-**** ad2mr4@r.postjobfree.com

• Interpersonal skills

• Problem-solving skills

• Office management

• Microsoft Office expertise

• Data entry

• Sorting and labeling

• Customer service

• Scheduling

• Organizational skills

• Clerical support

• Performance management

• Mail handling

• Clear oral/written communication

• Deadline driven

• Hygiene driven

Sales Associate 07/2016 to 09/2019

Double Take Santa Fe – Santa Fe, NM

• Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.

• Identified and addressed complex problems affecting the organization, contributing positively to business development.

• Applied excellent communication skills and ability to establish rapport to close sales and meet targets.

• Represented the brand and company professionally to drive store revenue.

• Stocked shelves and supplies and organized displays.

• Cultivated a loyal customer base, resulting in a high level of repeat and referral business.

• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

• Provided repeat customers with exceptional care and attention.

• Prepared merchandise for distribution and placement across sales floor.

• Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications.

Bartender 07/2016 to 08/2017

The Burger Stand – Santa Fe, NM

• Adhered to state laws regarding alcoholic beverage service.

• Enthusiastically and appealingly described food and drink specials to guests.

• Maintained full knowledge of beverage lists and promotions.

• Kept facility compliant with health codes, sanitation requirements and license regulations.

• Cleaned, mopped and vacuumed the bar area.

• Maintained a consistent, regular attendance record.

• Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.

• Closed out cash register and prepared cashier report.

• Managed bar inventory, restocked supplies and placed orders.

• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits. Server 02/2016 to 10/2016

Rooftop Pizzeria – Santa Fe, NM

• Described menu items, special offerings and appropriately identified wine pairings.

• Generated guest relations feedback for process improvements, resulting in multiple regulars..

• Served beverages, breads and butter and replenished items as necessary.

• Ensured all food was prepared on-time and according to specifications.

• Prepared for large parties and reservations, anticipating planning and staffing needs.

• Bussed, cleared, cleaned and set tables in quiet and efficient manner.

• Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.

• Ensured that customers had an excellent dining experience, prompting them to return and recommend other customers.

• Addressed diner complaints with kitchen staff and served replacement menu items promptly.

• Received frequent customer compliments for going above and beyond normal duties. Head Receptionist 09/2014 to 09/2015

Animal Wellness Center – Santa Fe, NM

• Greeted customers and visitors in-person and via telephone calls.

• Provided clerical support to company employees, including copying, faxing and file management.

• Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.

• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

• Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.

• Scheduled appointments for doctor visits and procedures using desktop calendar software.

• Obtained payments from patients and scanned identification and insurance cards.

• Checked patient data including insurance, demographic and health history to ensure all information was current.

• Assessed need for, ordered, obtained and interpreted appropriate lab tests.

• Transcribed up to 30 medical records per week.

Front Counter 08/2013 to 06/2014

Loaf 'N Jug – Douglas, WY

• Stocked and replenished merchandise according to store merchandising layouts.

• Mentored new sales associates to contribute to the store's positive culture.

• Asked open-ended questions to assess customer needs.

• Demonstrated dedication to continuously improving sales abilities and product knowledge.

• Participated in physical inventory counts each week.

• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Restocked inventory each week and reviewed cash operation data to verify proper replenishment.

• Greeted customers in a timely fashion, while quickly determining their needs.

• Built long-term customer relationships and advised customers on purchases and promotions.

• Communicated with vendors regarding back order availability, future inventory and special orders. Front Desk Receptionist 07/2013 to 02/2014

Sleep Inn & Suites – Douglas, WY

• Performed basic bookkeeping activities and updated the accounting system.

• Answered the phone by the second ring and greeted callers enthusiastically.

• Maintained files and records with effective filing systems.

• Made accommodations and travel arrangements for visitors.

• Received packages and mail that came to the front desk and dispersed them to the correct employees.

• Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.

• Collected deposits, fees and payments.

• Greeted each patient pleasantly and provided the desk sheet for sign-in. Server/Busser/Host/Runner 10/2012 to 11/2013

J's Pub & Grill – Casper, WY

• Perform work efficiently and quickly to ensure smooth and timely service to all customers.

• Successfully complete all projects within timeframe guidelines.

• Worked with management to outline new procedures for improved productivity.

• Worked well in diverse team settings by partnering with associates to complete tasks proficiently.

• Pitched in extra hours and tasks during times of unexpected high volume to maximize efficiency.

• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

• Delivered quality service by providing a warm and welcoming environment.

• Maintained clean dining room, lobby and service areas at all times.

• Professionally and efficiently resolved issues and enhanced customer satisfaction ratings. Education

Accounting/Finance - 2016-2018

Nursing program- current

Santa Fe Community College - Santa Fe, NM

License/Certification:

Montana License Number: 371281

New Mexico License Number: NMMT222373960R

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