Customer Service Specialist
Resume:
Campobello, SC *****
309-***-**** Cellular
***********@*****.***
Paula G. Slater
Objective
To obtain a position with a growing, goal-oriented organization. I will utilize skills acquired from years of diversified work experience. My social and energetic personality helps me bring a warm smile to Customers, Co-workers, and even Pets. I strive to please and accomplish the most in whatever task I am assigned. My strong work ethic is evident and appreciated.
Experience
Jan 2022 – Present QT Convenience Store
Part-Time Clerk
Greet and Interact with Customers as they enter the store
Maintain cleanliness and complete customer entered orders while exceeding all regulatory protocol
Multi-task and follow established Service Standards for various roles and responsibilities
Focused on continually offering assistance and helping maintain an energetic up-beat environment with co-workers
July 2021 – Nov 2021 EPIQ Greenville, SC
Service Specialist / Receptionist (Law Firm)
Greet Clients as they enter the Firm
Receive and direct phone calls
Schedule meetings
Set-up Conference Rooms
Periodically order and set-up lunch for Clients and Lawyers
Maintain local office supply inventory
Request Supplies as needed
Sep 2019 – June 2021 Lowes Foods Greer, SC
Cash Office Clerk/ Guest Services Leader
Load registers for start of day
Reconcile previous day sales and cash transactions
Record non- taxable transactions
Reconcile all lottery transactions, money order, and Western Union
Periodic Till audits for drawer accuracy and perform established cash drops
Oversite of Cashiers and baggers to ensure a great customer experience
Maintained clean and properly organized customer service area
Focused on continually offering assistance and helping maintain an energetic up-beat environment
July 2019 –Sep 2019 Lowes Foods Greer, SC
Guest Services Leader/Cashier
Scan and Check-out guest while promoting an excellent guest experience
Maintained clean and properly organized customer service area
Network and cross train with co-workers to gain improved dept. efficiencies
Focused on continually offering assistance and helping maintain an energetic up-beat environment
Aug 2017 – Nov. 2017 Chartwell School Dining Landrum, SC
Middle School Food Service
Planned, prepared, and served meals per dietary guidelines
Inventory pantry for reorder and accuracy
Verified meals plans and accepted payment
Maintained clean and properly organized workspace with excellent score in sanitation
Network with co-workers to get the most positive cross training
Focused on continually offering assistance and helping maintain an energetic up-beat environment
Feb 2016 – Sept 2016 Landrum Vet Clinic Landrum, SC
Front Desk Receptionist
Greeted Pet Owners ensuring their Pet was going to have a great appointment.
Scheduled new and follow-up Pet service appointments.
Verified Services and accepted payment for services.
Accepted and handled Customer service inquiries for both positive and “Not-so-Positive” Customer experiences.
Maintained clean and properly organized workspace including waiting areas.
Network with co-workers to get the most positive cross training
Focused on continually offering assistance and helping maintain an energetic up-beat environment
Jan 2014 – May 2014 Walmart Aiken, SC
Cashier
Ensuring the customer had a positive experience
Accuracy in all transactions during checkout duties
Maintained clean and properly organized aisle and register station
Network with other cashiers to get the most positive cross training opportunity
Focused on continually offering assistance and helping maintain an energetic up-beat environment
June 2010 – Apr. 2013 Country Pride Restaurant Duncan, SC
Manager in Training & Lead Server Travel Centers of America Truck Stop
Managed training program for all incoming new hire servers
Developed Training handouts
Scheduled Staff 24x7 Full Service Truck Stop Restaurant
Waited tables and delighted Customers
Opened and closed cash register for daily transactions
Focused on continually offering assistance and helping maintain an energetic up-beat environment
July 2007 – Apr. 2010 Peterson Health Care Monmouth, IL
Courtyard Estates Housekeeping Resident Assistant
Assisted kitchen staff with meal preparation and clean-up
Performed institutional and resident laundry services
Walked, Bathed and groomed Residents pets
Observed and provided resident assistance during meals
Performed housekeeping duties in resident’s rooms
Focused on continually offering assistance and helping maintain an energetic up-beat environment
Mar. 1995 – Nov. 2006 NTN-Bower Corporation Macomb, IL Material Handler
Researched, prioritized, and delivered raw material and components to production machinery
Safely operated and maintained industrial material handling equipment
Operated forklift and fork trucks
Loaded and unloaded incoming raw material tractor-trailer transports
Education
Certifications
1990 Graduated Abingdon Community High School
2008 Graduated Carl Sandburg Community College
2008 Certified Massage Therapist Carl Sandburg Community College
1995 Certified Industrial Material Handling Equipment
Volunteer Assignment:
Other:
2012-Current Southern States Mastiff Rescue (Transport, Foster)
2016 Application to volunteer Great Dane Rescue
2018 – Current Hope Remains Youth Ranch Welford, SC
Current on all vaccinations including COVID-19
References
Rick Glay
Supervisor
*********@*****.***
Matt Stoop
Supervisor
*********@*****.***
Ted & Jeanne Coles
Professional
***@************.***
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