Mr Andrew Atkinson-Heather

* ****** ****

Winnington

Northwich

CW8 4DR

Mobile: 075**-******

Email:ad2mpu@r.postjobfree.com

Dear Sir/Madam,

Please accept my application for consideration of ERP Roles.

The attached curriculum vitae represents the last decade of my career, in summary I have spent all of my working life within the I.T Industry where I have been employed in roles as diverse as Training Consultant, Operations Manager and Application Support Consultant & Manager, I believe this enables me to bring a good deal of experience to this role.

On inspection of my attached curriculum vitae I would be happy to discuss my experience in more detail with regard to the role or any other position you feel my experience would lend its self to.

Kind Regards

Andrew Atkinson-Heather

Andrew Charles Atkinson-Heather

2 Solvay Road, Winnington, Northwich, CW8 4DR, 075**-******, ad2mpu@r.postjobfree.com

Age / Misc

56 Years Old, DOB 13/06/66, Married With Two Children, None Smoker

Objective

To enjoy the work and organization, which will lead to a long rewarding career. To meet and exceed the expectations of my employer and to be seen as a reliable, capable member of staff.

Experience

Dynamics Business Central Support Consultant

November 2021-Present Day Kick ICT

My primary Role within the business is to Triage incoming support tickets by obtaining a complete understanding of the reported issues by gaining answers to the following key questions, Who/What/When/Where, and then progressing to resolution. I support all ERP Modules including Financials/Manufacturing/Warehouse & Distribution to a very high level, dealing with all manner of people across businesses.

Gaining timely resolutions and dealing with end users is what drives me on a daily basis and being respected as a goto person for solutions.

SAP B1 European Support Manager

April 2021 – November 2021 Vision33 UK Ltd

My day to day responsibility is to Manage a team of SAP B1 Support Consultants ensuring that all of their needs and those of our clients are met.

This involves managing SLA’s, Ticket Escalation, Interfacing with other Managers across the business and generally ensuring that our Client base receive a first class experience in dealing with Vision33.

Navision Support Manager/Consultant

June 2020 – April 2021 Ingenica Solutions Ltd

Ingenica Solutions Provide Stock Management Solutions to the Healthcare Sector, Our product is operational within both the NHS and Private sector using handheld and desktop technology to save these organizations millions each year.

My role within the business is to essentially ensure clients receive a first class service, this involves monitoring ticket queues ensuring that we meet SLA’s. I am also responsible for the day to day management of our ticket management system ensuring that we make use of this optimally.

Navision Support Consultant

January 2015-June 2020 ITLAB

Supporting Navision 2009, 2013, 2015, 2016 for all manner of businesses including Manufacturing / Warehousing & Finance. I would frequently discuss issues with Senior people within the business in the areas already mentioned as well as frontline staff.

In an effort to deal with the majority of issues as most of these systems are modified it is essential to have some technical ability particularly being able to debug and read code which are skills I also have.

Navision Financial Systems Developer

July 2014 – December 2014 NES Global Talent

NES are an end user of Navision, I am responsible for the day to day management and Development of Navision. This involves dealing with users on a global basis managing support calls involving bug fixes and the development of new features.

In terms of projects I have been involved in identifying user roles in the business and creating new permission groups from scratch. Documenting business workflows and upgrading Navision to 2009 R2 Role Tailored Client.

Microsoft Dynamics AX Support Consultant

November 2013 – June 2014 M-Hance

Microsoft AX Support Consultant, my role involves supporting customers on a national basis, producing case analysis for development to progress and system testing.

Microsoft Dynamics Navision Support Consultant March 2012 – October 2013 Technology Services Group

My day to day role involves providing product support on a national basis. This is a varied role involving, bug fixing, development, generation of change requests. The modules I support are Payroll, Navision Financials, Warehousing, and Manufacturing.

I am very proud of the excellent service I provide, and have gained the trust and respect of many of their high profile clients.

I am Microsoft Dynamics Navision accredited on Financials, Manufacturing, Warehousing and Payroll and also Microsoft Dynamics Axapta Trade & Logistics and Great Plains.

Microsoft Dynamics Great Plains Support Consultant

September 2011 – March 2012 MIS Computer Services Ltd

My role involved the day to day support of GP Financials. Dealing on a day to day basis with housing associations and all manner of users both Accountants and end users.

Microsoft Dynamics Navision Support Consultant

March 2008 – September 2011 Technology Services Group

My day to day role involved providing product support on a national basis. This was a varied role involving, bug fixing, development, generation of change requests. The modules I supported were Payroll, Navision Financials, Warehousing, and Manufacturing.

I am very proud of the excellent service I provided, and have gained the trust and respect of many of their high profile clients.

Microsoft Axapta Analyst

October 2007 – March 2008 Findel Education Plc

Leading supplier of Educational products with an annual turnover in excess of 600 million. The parent company acquired a business located in Enfield, North London, my role was to provide the users of the Axapta system with all manner of product support. My activities included dataporting, documenting of system specifications along with the management of the change request process from conception through to delivery. Out of hours support and attendance at fortnightly Management Meetings, my function was to represent the Group I.T Department.

I am familiar with the Axapta Development Environment and was also in the process of developing my SAP skills in an effort to prepare for the Enfield Axapta transition which was scheduled for late 2008.

Microsoft Navision Support Desk Manager

April 2004 – September 2007 Provirtus Ltd

Navision is a midrange ERP system. My day to day responsibilities involved taking incoming support calls, investigating the problem and finding timely solutions. This requires an in depth knowledge of business processes and Navision. People requiring assistance ranged from accounts staff to senior management.

When not busy taking support calls I was frequently required to test customer Navision modifications before releasing them to clients. I also supervised other support desk personnel.

I designed and wrote a Navision Call Logging system which was used by the support desk to record and manage day to day support calls.

Although not employed as a Navision Developer I can develop using C/SIDE, when called upon.

On a fairly regular basis I attended clients businesses prior to support commencing to complete a support audit; this essentially involved gaining a complete understanding of their business processes and of any modifications to Navision they have had. The purpose of this is to help the Support Desk provide better levels of support having gained some insight into their business.

Occasionally I was asked to perform the role of Navision Consultant in assisting with Navision implementations, this may required me to provide a solution to a particular problem presented to a customer or fellow Consultant.

Microsoft Navision Support Desk Consultant

December 2002 – April 2004 JMC.it

My role was identical to that of Provirtus with the added requirement that I also supported Sage Pegasus and Microsoft Great Plains accounting systems. Although I never received any training on either of these products I still took more calls than anyone when it came to supporting these products and also learned a good deal about them.

Successfully supported products I had no training on.

Took more support calls than anyone else on support desk.

Helped develop an excellent team moral and work ethic.

Microsoft Navision Support Desk Consultant

December 2000 – December 2002 Vorsprung Business Systems

My role was identical to that of Provirtus

Navision accolades gained during my employment were as follows:

Navision Financial Management

Navision Manufacturing

Navision Warehousing & Distribution

Navision Payroll

Education

Wellington Road Boys Secondary School

1977 – 1982

Presently fourth year Student Open University working towards a Bsc Hons in I.T & Computing. Part Qualified Member of the ACCA.

Interests

I.T & Computing, Aviation, Health, Horse Riding, Civilian Instructor (Air Training Corps)

References

References are available on request.

Contact this candidate