WORK EXPERIENCE:

FERREIRA OPTICAL LIMITED

Information Technology Manager (Jan 2014 - Present)

Led the overhaul of the new ICT infrastructure

Improved the operation of the company’s network from a slash twenty-five to slash seventeen

Managed the integration of the company’s two main Enterprise Management Systems – improving production efficiency between retail stores and laboratory, improving job processing turnaround time, and reducing error rates

Upgraded the Company’s firewall - significantly improved the security of digital assets, intellectual property and staff productivity through telecommuting enablement

Led the migration of the company’s account system from a DOS base application to Microsoft Dynamics Great Plain Initiated the vitalization of Company’s key servers, vastly improving its ability to recover from a major disaster Implemented Office 365, including the migration of the Company’s email infrastructure from POP3 to hosted Exchange - enabled the organization to increase its productivity, responsiveness, and collaboration with stakeholders Coached and developed the Technology team on new solutions to deliver greater service levels to users

ARKITECHS INC.

Sales Engineer (April 2011- Jan 2014)

Technology Advocate: Main Presenter of solutions to prospective clients – delivering sound solutions that are linked to meeting client needs. Solutions included Smart Classrooms, video conferencing, cloud storage and hosted Exchange

Lead Technical Advisor: Responsible for ensuring clients’ (local, regional and international) enterprise application(s) are consistently available to staff and data is secured. Additionally, implemented network redesigns which led to sustainable operation and increased productivity

PROFILE SUMMARY

Almost two decades of experience

providing solutions for optimizing

business resources administrative level

support of multi-user operating systems,

enterprise applications, system

implementations and project

management.

SKILLS & EXPERTISE

Business Process Mapping

Business Process Reengineering

Systems analysis and design

Crystal Report Writing

Basic SQL

Project Management

Leadership skills

CONTACT INFORMATION

Phone: 868-***-****

Address: #193 Snapdragon Crescent,

La Horquetta, Arima

Trinidad & Tobago

Email: rawle.kennedy.gmail.com

EDUCATION

B.S. Honors in Computing University

of Greenwich (2009)

Computer Document Imaging

Architect, CompTIA (2005)

CISCO Certified Network

Associate Training, New Horizons

CLC (2004)

Project Management Institute, PMP

CITIBANK TRINIDAD AND TOBAGO LIMITED

Business Representative (Oct 2009 - Mar 2011)

Business Representative: Provided project management services for its internal local and regional software projects. Led the upgrade of the EDMS and reengineering of the business process in support of the upgraded software - enabled users to double their daily output Managed the upgrade and operation of the bank’s ACH application; directly addressing and resolving user’s issues

Led the upgrade of other indigenous software applications THE TSL GROUP

Software Support Engineer (Jun. 2007 - Oct. 2009)

Lead Technical Resource: Managed the implementation and configuration of enterprise applications: including business intelligence, HR, EDMS and hardware solutions – directly reduced incomplete projects by 30%

Technology Advocate: Contributed to closing solution sales engagement – provided proof of concepts and positioning of solutions to clients

TELEIOS SYSTEMS LIMITED

System Administrator (Jun. 2006 - Jun. 2007)

Exchange Server: Managed the implementation and migration of the company’s email infrastructure from POP3 to Microsoft Exchange server - improved collaborative efforts and timeliness of information sharing

Microsoft SharePoint: Led the integration of Exchange with SharePoint - this enabled greater management and control access to digital intellectual property, enhanced the telecommuting experience allowing for the recruitment of expatriates and reducing the cost of it human capital retention cost

DOCUMENT WIZARD TRINIDAD AND TOBAGO LIMITED

System Administrator (Jan. 2005 - Jun. 2006)

Head of the ICT Department and implementation of EDMS Regionally: Implemented the Company’s EDMS locally and regionally – included business process mapping, reengineered processes of the application, monitoring of application performance and review of hardware performance. Metrics obtained allowed for the creation of an application to optimize the operation the application by 75% Oversaw the Company’s IT Department and its infrastructure: Managed the Company’s networking infrastructure and IT Support Team - Led in the acquisition and deployment of all equipment; managed equipment warranty and vendor relations. Trained and develop the IT Department staff. Created and implemented the data management and retention policy

COLONIAL LIFE INSURANCE COMPANY LIMITED

Network Administrator (Jul. 2003 - Dec. 2004)

Lead Installation Engineer for the implementation of regional VPN – reduced ICT operational cost and improved responsiveness by 25% through the establishment of Centres of Excellence for underwriting, claims processing, and centralization of services and control of regional networks Lead Network Administrator for the Company’s regional networks – boosted digital security, data storage and reduced ICT operational cost through management of operations of local area networks across. This included installation and configuration of strategic equipment, investigating and resolving networking issues, monitoring Internet bandwidth utilization, and homogenizing the email operation by migrating the regional offices POP3 email operations to the unified Microsoft Exchange infrastructure Procured ICT equipment for the Company’s local and regional offices, managed warranties and vendor relations

Junior Technical Engineer (Oct. 2000 – Jul. 2003)

Improved End User efficiency through the installation and support of End User application; included SAP R3Prod, Microsoft Office Suite. Troubleshooted and corrected Windows 9X, Windows 2000, Windows XP issues and networking issues

Supported the containment and eradication of viruses MINISTRY OF NATIONAL SECURITY

Fire Fighter (Oct. 1996 – Oct. 2000)

References provided upon request

Contact this candidate