Kyla Williams

Objective

Future goals are restaurant franchise owner and open veterinary practice

Education

● Booker T Washington High School Miami, FL 1200 NW 6th AVE 33136

● Academy of Hospitality and Tourism Culinary Arts

● 2019 graduate

● AA pre veterinary medicine degree miami dade college

● Serving alcohol Inc bartender license

● Serving alcohol Inc mastering bartender certification Extracurricular Activities Community Engagement-

2017-2018

Achieve Miami- Mentor

● Helped strengthen 5th graders reading skills

● Adhere to a given curriculum given by supervisory teachers

● Fostered a safe calming, and fun environment for learning so students were able to achieve higher reading and writing scores

Accomplishments

● Strengthen connections with other mentors

● Created a long lasting impact on children

● Helped the kids achieve their own personal goals.

● Developed leadership skills

2015-2016

Band club

Served as a french horn player in the Booker T Washington Band Accomplishments

● Skilled in art of french horn instrument

Experience

June 2018-2021

Papa johns 2877 Biscayne BLVD- Team Member

Responsibilities: A Shift Lead is responsible for overseeing the operations during their shift. They need to ensure that the store is running smoothly, and all employees are performing their duties effectively. Team Management: They are usually in charge of a team of pizza makers, delivery drivers, and other staff members. This includes assigning tasks, providing guidance, and ensuring that all team members are working efficiently.

Customer Service: Shift Leads must ensure that customers receive excellent service. This includes 155 NW 38th St

Miami, FL 33127

561-***-****

kyla.williams002@mymdc.

net

Award

● 2019 Class Ring

● 2019 Booker T

Washington

cupcake war 3rd

place

● 2018 copaculinaria

1st place

● 2018 medal for

office aid

● 2018 Achieve

Miami certificate

of awesome big

buddy

● 2018 certificate

servsafe exam

● 2017 ordained

minister

● 2015-2016 Student

of the Year in

World History

class

● 2023 certificate

servsafe manager

handling customer inquiries, resolving issues, and ensuring that orders are prepared accurately and delivered promptly.

Food Preparation: They may be responsible for preparing food, including making pizzas, assembling orders, and maintaining quality and safety standards for food preparation. Inventory Management: Shift Leads often help manage inventory levels. This involves monitoring stock levels, placing orders for supplies, and minimizing waste. Cash Handling: Handling cash and ensuring that all financial transactions are accurate and secure is a critical responsibility. This includes making change, processing payments, and balancing cash registers. Quality Control: Ensuring that all food products meet Papa John's quality standards is essential. Shift Leads are responsible for conducting quality checks and maintaining food safety and hygiene standards. Training and Development: They may be involved in training new employees and helping them understand their roles and responsibilities. Ongoing coaching and feedback to team members may also be required.

Shift Reporting: Shift Leads typically need to compile shift reports, which may include sales data, inventory usage, and any issues or incidents that occurred during the shift. Health and Safety: Ensuring that safety regulations and health codes are adhered to is vital. This includes maintaining a clean and safe working environment and following safety protocols. Problem-Solving: Shift Leads should be capable of addressing any issues or conflicts that arise during their shift and finding solutions to keep operations running smoothly. Communication: Effective communication is crucial in this role. Shift Leads need to relay information between shifts, to management, and to their team members. Adherence to Company Policies: Shift Leads must ensure that all employees are following Papa John's policies and procedures, which may include dress code, customer service standards, and food safety guidelines.

July 2015 - 2017

Nemo’s Lemonade, 1120 NW 39th St - Sales, Manager

● Managing and maintaining stock levels of various beverages, including soft drinks, alcoholic beverages, water, and other beverages.

● Conducting regular inventory counts and reconciling any discrepancies.

● Ordering and restocking inventory as needed to meet customer demand

● Hiring, training, and supervising staff members, such as cashiers, sales associates, and stock clerks.

● Scheduling employees to ensure adequate coverage during operating hours.

● Providing feedback and performance evaluations to employees.

● Ensuring excellent customer service by training staff in customer engagement and complaint resolution.

● Addressing customer inquiries and resolving any issues or concerns.

● Implementing sales and marketing strategies to increase revenue and promote products.

● Setting and achieving sales targets and goals.

● Creating promotional displays and signage to attract customers.

● Managing the store's budget, including controlling expenses and maximizing profitability.

● Tracking sales and expenses to ensure financial goals are met.

● Obtaining and renewing any required licenses or permits.

● Maintaining a clean and safe store environment.

● Implementing safety protocols and training staff on safety procedures.

● Overseeing proper storage and handling of beverages to prevent spoilage or contamination.

● Establishing and maintaining relationships with beverage suppliers and distributors.

● Negotiating pricing and terms with suppliers to optimize cost-efficiency.

● Keeping accurate records of sales, inventory, and expenses.

● Generating reports for the owner or higher management

● Handling day-to-day operational challenges and resolving issues as they arise.

● Making decisions related to pricing, product selection, and store layout.

● Developing long-term plans for the store's growth and profitability.

● Identifying opportunities for expansion or diversification

● Planning and executing marketing campaigns to attract and retain customers.

● Deciding on product placement, layout, and presentation to maximize sales.

● Implementing security measures to prevent theft and maintain the safety of customers and staff.

● Collaborating with security personnel and using surveillance systems if necessary. October 2019-2020

Subway 3401 N Miami ave- sandwich artist

Responsibilities Customer Service: Greeting customers, taking their orders, and providing a positive and friendly customer service experience. Addressing customer inquiries and accommodating special requests.

Food Preparation: Preparing sandwiches and other menu items according to Subway's standards. This includes selecting and arranging ingredients, toasting bread, and ensuring the correct portions of ingredients are used.

Food Safety: Adhering to food safety and hygiene standards, including maintaining proper handwashing and glove usage, ensuring that food is stored at the correct temperatures, and following sanitation guidelines.

Maintaining Cleanliness: Keeping the work area, dining area, and kitchen clean and well-organized. This includes cleaning and sanitizing surfaces, equipment, and utensils. Cash Handling: Handling cash transactions accurately, making change, and using the cash register to process orders.

Understanding the Menu: Being knowledgeable about Subway's menu items, including sandwiches, wraps, salads, and ingredients. This allows the Sandwich Artist to make recommendations to customers and answer questions.

Portion Control: Ensuring that ingredients are portioned correctly to maintain consistency and quality in every sandwich.

Food Presentation: Assembling sandwiches in an appealing and appetizing manner, paying attention to details like ingredient placement and the overall appearance of the sandwich. Baking Bread: Depending on the location, some Sandwich Artists may be responsible for baking or proofing bread and maintaining an adequate supply of freshly baked bread. Restocking and Inventory: Monitoring ingredient levels and restocking supplies as needed. This includes ingredients, condiments, and paper goods.

Following Procedures: Adhering to Subway's specific processes and procedures for making sandwiches and following the company's operational guidelines. Teamwork: Working collaboratively with other team members, such as other Sandwich Artists and shift supervisors, to ensure smooth operations during shifts. Compliance: Following Subway's policies and guidelines regarding health and safety, customer service, and food preparation.

Training: Participating in training sessions and continuing education to stay up to date on new menu items and any changes to Subway's procedures.

April 2021-March -2023

Banfield Animal Hospital Midtown Miami-3101 N Miami Ave-Client Service Coordinator

● Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

● Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

● Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

● Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

● Conduct administrative functions as necessary.

● Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

● Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

March 2021- 2021

Atlantic pacific companies-1100 s miami ave - front desk receptionist

● Check in visitor and pets

● Obtain packages

● Deliver packages to residenset

● Check in contractor

● Operate elevator

● Secure the perimeter

● In charge after management has left the building

● Help residents with all needs

● Relieved previously front desk

August 2021-2022

Miami Seaquarium-4400 rickenbacker causeway key biscayne FL 33149- Park Operations

● Perform crowd control tasks in order to open and close shows safely and efficiently. ● Maintain cleanliness of area, to include sweeping show venues once shows have concluded

● Provide excellent guest service by greeting and interacting with guests, answering questions and resolving guest issues

● Assist Operations Management when needed in the search for lost children/parents within the park.

● Assist Operations Management when needed in the aid of any guest.

● Secure the park at closing each business day

● Monitor the touchpools and keep up with Maintenance with water and animals care March 2022- April 2023

Zoo keeper-Jungle Island-1111 Parrot Jungle Trail, Miami FL 33132

■ Perform daily cleaning of exhibits and facilities

■ Animal food prep and storage

■ Feed and provide any necessary husbandry for collection animals

■ Work with supervisor to develop and maintain an enrichment plan for collection animals

■ Must be comfortable working with reptiles, birds, and mammals without issue

■ The ability to use power tools for exhibit maintenance

■ Maintain trained behaviors as directed by the Supervisor

■ Transport animals as necessary for exhibits or special events

■ Must be comfortable handling animals in the park near guests, on stage, on camera as well as in off-site, public appearances

■ Maintain area equipment to assure all is in working order

■ Outgoing personality with the ability to educate and entertain guests

■ Ensure public safety regarding animal interactions inside and outside of the park

■ Administer prescribed medication and nutritional animal care daily

■ Conduct special tours or VIP meet and greets as requested by Supervisor

■ Maintain an educational environment with all guests. Answer questions and provide information to them in a polite, professional manner

■ May perform public relations visits at media and other outlets as necessary

■ willing to work nights, weekends and holidays as required March 2023- September 2023

Barback, food runner, busser-Batch gastropub- 30 sw 12 st miami fl 33130

.

● Maintain clean bar area

● Keep glasses, tools and alcohol storked

● Assistant in average 150 customer per night

● Recommend cocktails and beer to new customers

● Participate in shift meeting to plan for the night

● Ensure food orders were correct before serving to customer

● Work in fast paced environment

● Present a neat and professional bar and seating table area

● Friendly and engaging service

● Displayed knowledge and excitement about the restaurant and its menu

● Clean up tables

● Dispose of trash

● Close the restursnt

● Help count money when needed

April 2023- september 2023

Overnight baker- zak the baker- 295 nw 26th st miami fl 33127

● Proofing, bread

● Packing bread

baking of all items produced by the bakery, according to the station he/she has been assigned by the schedule.

● work with sharp equipment,

● heavy machinery such as ovens, divider, mixer, etc.

● work efficiently,

● maintaining calm and composure in all circumstances

● in a fast-paced environment.

April 2023- september 2023

Front desk receptionist- Silver bluff animal clinic - 2515 SW 27th Ave, Miami, FL 33133

● Welcome and check in guests, answer phone calls and book appointments

● Keep up with medical records, process transactions and billing.

● Confirm next day's appointment scheduled.

● Keep up with client’s satisfaction (positive reviews left on Google), offer our product and services, deliver a top-notch customer service.

● Assist the veterinarian with animal check up

● Open and close the clinic

● Cleaning

September 2023-

Front desk concierge- 5th avenue concierge- 122 sevilla ave coral gables 33134

● Assist guests with check-in and check-out

● Answer guest questions regarding local area facilities and be able to give proper directions to these areas.

● Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests.

● Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guests.

● Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

● Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

● Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

● Answer the phone and make reservations, take and distribute messages or mail and redirect calls

December 2023-

Tour guide- miami ghost tours- Miami Beach lummus park

● Lead groups on guided tours of haunted locations, providing captivating narratives about ghostly encounters, historical events, and local legends.

● Maintain a dynamic and engaging storytelling style to captivate the audience's attention throughout the tour.

● Conduct in-depth research on the history and paranormal activity of tour locations to create accurate and compelling narratives.

● Develop and refine stories to enhance the overall experience, ensuring a balance between historical facts and ghostly folklore.

● Interact with tour participants, answering questions, and encouraging audience engagement.

● Ensure a high level of customer satisfaction by creating a welcoming and inclusive atmosphere.

● Prioritize the safety of participants by enforcing tour guidelines and ensuring adherence to safety protocols.

● Effectively manage tour groups, maintaining order and ensuring everyone stays together throughout the tour.

● Operate and maintain any equipment required for the tour, such as flashlights, audio devices, or other props, ensuring they contribute to the overall experience.

● Keep tours on schedule, managing time effectively to cover all planned locations and stories within the allotted time frame.

● Assist in promoting ghost tours through various channels, including social media, partnerships, and other marketing efforts.

December 2023-

One group marketing company- Event assistant- 6303 Blue Lagoon Dr., Suite 400

● Client Relationship Management: Build and maintain strong relationships with B2B clients. Understand their business goals, challenges, and pain points to offer relevant solutions.

● Needs Assessment: Conduct thorough needs assessments for each client, understanding their specific requirements and objectives.

● Solution Development: Propose innovative and customized solutions that align with the client’s goals, products, and services.

● Product/Service Presentation: Effectively present and communicate the value proposition of the company’s products or services to potential clients.

● Negotiation and Sales: Lead negotiation processes to close deals and secure contracts with clients.

● Market Research: Stay updated on industry trends, competitors, and market conditions to provide informed recommendations.

● Collaborative Approach: Collaborate with internal teams, such as sales, marketing, and product development, to deliver comprehensive solutions to clients.

● Performance Evaluation: Regularly assess the effectiveness of implemented solutions and identify areas for improve

Contact this candidate