Information Technology Customer Service

Experienced Entrepreneur and Leader with a Strong Track Record in Healthcare, Information Technology, and Manufacturing, with over 30 years of experience spanning multiple industries, including Healthcare, Information Technology. Experienced Office Coordinator & Receptionist with a strong background in office management and a dedication to fostering a positive work environment. Proven expertise in new product design, customer acquisition, sales, and management. Highly skilled in data and information management, particularly in the healthcare sector, with more than 20 years of experience. Instrumental in the development of a specialized healthcare information management platform, encompassing various systems for medical specialties, surgical centers, pathology laboratories, and clinics and hospitals. A visionary leader with international exposure and successful projects in Latin American countries, including Venezuela, Chile, Dominican Republic, Peru, Bolivia, and Ecuador.

Skills

Businessman

Strategic Business Planning and Project

Management

Proficiency in Computers and Office Applications

Bilingual (Spanish and English)

Data Analysis and Structuring

Office Management

Analysis and Management of Project Results

Strong Communication and Interpersonal Skills

Budgeting and Project Presentation

Leadership and Team Management

Google Suite and Microsoft Office

Organizational Skills

Recruitment and Personnel Management

Prospecting, Enrollment, and Customer Service

Customer Acquisition and Service Optimization

Marketing Planning and Conceptualization

Strong Client and Supplier Relationship Management

Social Media and Online Marketing

Telemarketing Center Design and Implementation

Training and Instruction of the staff on the appropriate use of the required systems for their respective tasks

Work Experience

SKAT,C.A. / SKAT International, S.A. (Caracas, Venezuela) Founder, General Director/CEO, General Director of

Marketing and Sales (01/01/2000 - Present)

Designed and managed the development of 33

software programs for the healthcare sector, covering

diverse medical specialties and administrative

management of healthcare facilities.

Planning and execution of the annual budget of the

company.

Positioned SKAT SYSTEMS as a top brand in the

Venezuelan health market, surpassing 2,000 medical

users and17 health centers.

Improved patient consultation and administrative

reception efficiency by over 20% and 30%, respectively.

Trained and directed customer care teams, enhancing

their effectiveness by more than 20% in managing

clients.

Expanded sales to Colombia and Dominican Republic,

securing over 70 new medical office users and

managing three health centers.

ORTO-MEDI, SRL (Santo Domingo, Dominican Republic) Administrative Manager, Customer Service Manager (10/03/2019 - Present)

Successfully managed front desk operations, providing

warm and welcoming experience to visitors while

efficiently handling incoming calls.

Trained and managed the patient care team, optimizing

patient flow within the institution.

Streamlined the collection system for patients and

insurance companies, reducing collection periods from

90-120 days to 30-60 days.

Achieved a monthly increase of over 20% in the number

of patients seen by reorganizing the doctor's

appointment schedule

Collaborated with external vendors to maintain the

office environment and ensure smooth operations.

Significantly reduced accounts receivable by 90% and

implemented automated systems for capturing

patients' medical histories.

Managed office supplies and equipment procurement

optimizing stock levels and handling budget

responsibilities.

Demonstrated aptitude in project management and

administrative

tasks, including meeting facilitation and documentation.

Managed administrative tasks and developed

communications for a broad audience.

Instituto Bariátrico Dr. Luis A. Betances (Santo Domingo, Dominican Republic)

Project Manager for Administrative Medical System Implementation (04/01/2022 - Present)

Successfully managed front desk operations, providing

warm and welcoming experience to visitors while

efficiently handling incoming calls.

Trained and managed the patient care team, optimizing

patient flow within the institution.

Streamlined the collection system for patients and

insurance companies, reducing collection periods from

90-120 days to 30-60 days.

Achieved a monthly increase of over 20% in the number

of patients seen by reorganizing the doctor's

appointment schedule

Collaborated with external vendors to maintain the

office environment and ensure smooth operations.

Significantly reduced accounts receivable by 90% and

implemented automated systems for capturing

patients' medical histories.

Managed office supplies and equipment procurement

optimizing stock levels and handling budget

responsibilities.

Demonstrated aptitude in project management and

administrative

tasks, including meeting facilitation and documentation.

Managed administrative tasks and developed

communications for a broad audience.

Designed and implemented a project for the

Introduction of a new medical-administrative system,

effectively managing the institution's activities.

Successfully migrated the medical records database of

3,239 patients to the selected platform.

Provided comprehensive training to medical and

administrative staff, ensuring proficiency in utilizing

the new system.

Collaborated with the customer service team to adapt

to new administrative processes and improve patient

care.

75% increase in administrative processes was achieved,

and a 15% decrease in the time used in patient care by

medical personnel.

Government of Miranda State, CORPOSERVICIOS MIRANDA, S.A. (Miranda, Venezuela) Deputy Director of Information Technology (02/12/2008 - 03/02/2014)

Implemented an inter-departmental

telecommunications system using IP telephony,

connecting 90% of the facilities.

Controlled and supervised the use of the

Administrative-financial ERP system.

Managed the computer network structure and

Supervised IT department staff.

Provided logistical support, planning, and supervision

for the corporation's activities.

Prepared and executed the annual budget for the sub-

direction.

Studies:

Diploma in Management Development and Responsible Leadership, Simón Bolívar University,

Caracas, Venezuela

Master of Science (MSc) in Chemical Engineering, Control Systems and Process Simulation, Tulsa University,

Tulsa, Oklahoma, USA

Chemical Engineer, Simón Bolívar University, Caracas, Venezuela

Languages:

Spanish: Native language

English: Fluent in oral and written communication

Systems, App, Databases, Languages:

Microsoft Office Suite (Word, Excel, PowerPoint,

Access, Visio, Outlook)

Windows Server

SQL, MySQL

Visual Basic

Project

Opal

Slack

HubSpot

Chargebe

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