Customer Service Representative

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

ad2mmm@r.postjobfree.com

SHEILA MCCURY 704-***-****

Customer Service Representative dedicated to delivering excellent service and support in a call center environment. Seeking an opportunity to utilize communication skills and problem-solving abilities to ensure customer satisfaction.

Cox Automotive Present

Managed inbound and outbound calls from customers regarding automotive products, services, and inquiries, providing detailed and accurate information.

Assisted customers with troubleshooting issues, scheduling maintenance services, and facilitating warranty claims remotely. Utilized CRM software and remote communication tools to log customer interactions, update information, and track issue resolutions.

Collaborated with technical teams to escalate and resolve complex automotive-related issues while maintaining a high level of customer satisfaction.

Provided excellent customer service and support via phone and email, addressing inquiries, resolving issues, and processing orders.

Automotive Product Knowledge

Remote Customer Support

Inbound Call Management

CRM Software Proficiency

Troubleshooting and Issue Resolution

Communication and Interpersonal Skills

Technical Collaboration

Remote Communication Tools

High School Diploma Customer Service Representative Sentury Surgical Supply 2021

Managed inbound calls and emails from warehouse customers regarding product inquiries, technical issues, and support requests.

Provided detailed product knowledge, troubleshooting guidance, and solutions to customers experiencing issues with warehouse products and equipment.

Collaborated with warehouse staff to understand product functionalities, updates, and provided training support on new products.

Documented customer interactions, technical issues, and resolutions in the CRM system, ensuring accurate records for future reference and analysis.

Contributed to the development of product support guides, manuals, and training materials for internal and external use. Product Support Specialist

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