Business Analyst Development

TINA OKOJEVOH

BUSINESS ANALYST

https://www.linkedin.com/in/tokojevohurl

Houston, TX ad2mm9@r.postjobfree.com 713-***-****

PROFESSIONAL SUMMARY

Seasoned Business Analyst with over 8 years of expertise in effective communication, negotiation, and stakeholder management skills, and a track record of successful solution-selling. Excelled in building strong relationships with senior leadership and stakeholders, fostering effective collaboration to align high-level priorities and drive operational project success. Highly motivated and result-driven Business Analyst with a proven track record of delivering results in fast-paced environments. Confident in utilizing skills and expertise to significantly impact the success of projects and operations at all levels of the organization.

AREA OF EXPERTISE

Business Development, Concur SAP, ERP (Oracle Cloud). Process Improvement. Central Verifications/Validations. Compliance analyst. Stakeholder communication. JAD Sessions. Quality Assurance. Jira. Agile. SDLC (Agile and Waterfall). STLC. Account Management, SharePoint, Microsoft Office. Change Management. ServiceNow and CRM tools, Lead Generation, Cold Calling.

CERTIFICATIONS

CSM (Certified Scrum Master)

SAFe 5 Practitioner.

CISA (Certified Information System Auditor).

CBAP (Certified Business Analysis Professional).

EXPERIENCE

Business Analyst

Rose International (Waste Management, Contract) July 2023- Present

Provided prompt and professional assistance to customers, supported projects through the full project life cycle process contributing to successful project completion and exceeding customer expectations.

Mitigated fraud risks by accurately verifying requested banking updates through legitimate sources, utilizing systems such as Coupa and Oracle to ensure compliance with established fraud mitigation procedures.

Facilitated effective communication and collaboration between Card Services, accounts payable, Area Representatives, and 3rd party vendors, ensuring a thorough understanding of technical architecture and streamlining procedures between all parties involved.

Demonstrated ability to manage multiple projects simultaneously, collaborating with stakeholders to drive successful outcomes.

Contributed to the compliance team’s effort in identifying, preventing, monitoring, detecting, and resolving related issues, adhering to company policies and regulations.

Leveraged strong customer understanding and industry best practices to effectively address customer needs, providing expert support to the project team and optimizing business operations through utilization of ServiceNow (resulting in successful functional requirements alignment and customer satisfaction)

Conducted comprehensive root cause analysis of service applications, resulting in effective solutions that reduced system downtime by 98% and overall performance.

Business Analyst

North American Med Tech Group Jan 2021– July 2023

• Coordinated thorough interviews with clients and stakeholders to gather comprehensive business requirements, resulting in improved project outcomes and client satisfaction (85 % increase in client satisfaction scores)

• Created and developed business requirement documents (BRD) and Functional Requirements Documents (FRD), that served as a foundation for successful project execution, resulting in a reduction in project delays and boosting team collaboration.

• Maintained regular communication with clients, providing timely updates on project status, and effectively managing changing requirements.

• Thoroughly documented and maintained requirements, test plans, test cases, and defects, for accurate project tracking and compliance with industry standards.

• Work closely with the technical team to design, develop, and implement data-related solutions, which led to enhanced streamlined activity and increased efficiency for the organization

• Collaborated with stakeholders to gather and document business requirements using the use case approach, resulting in 99% communication, and ameliorating accuracy in project deliverables.

• Facilitated stakeholder meetings to elicit requirements and conduct a thorough analysis to guarantee consistency and completeness of demands. Effectively bridged communication gaps between stakeholders and technical teams, resulting in successful project progression and implementation.

Business Debt Management Analyst

D & A Services May 2018 – March 2023

• Played a key role in enhancing the Customer Relationship Management (CRM) system by successfully negotiating with customers and stakeholders, actively seeking feedback to drive continuous improvement, resulting in a 95% increase in customer satisfaction scores and a 90% improvement in system functionality.

• Performed thorough tracking and analysis of overdue accounts and balances to achieve accurate reporting to clients or firms, resulting in a 96% reduction in outstanding balances. Proactively communicated with clients to resolve payment issues and improve cash flow. Won most outstanding employee for multiple months.

• Proactively analyzed client issues and provided timely and efficient information resolving client inquiries in the initial contact. Rectified requests and questions were handled appropriately, resulting in client satisfaction scores.

• Collected and documented data accurately and efficiently, updating the database for client's accounts and development view. Collaborated effectively with operational teams at all levels and timely communication.

Business Analyst Customer relations

Altran Financial Feb 2015- Feb 2018

• Managed delinquent and past-due accounts across various industries, including bank cards, retail credit, auto deficiency, and commercial credit. Successfully secured payments and negotiated payment plans reducing balances and a 95% upgrade in on-time payment (won award for outstanding performance).

• Provided high-volume calls, addressing customer inquiries, and resolving issues with a 95% customer satisfaction rate.

• Negotiated and established new payer base plans and arrangements, resulting in 97% in revenue and remediating client satisfaction. Managed forward flow payments plan to effectively resolve accounts, reducing outstanding balances and maintaining 99.5% of accounts by building strong connections and delivering great ROI.

EDUCATION

Bachelor of Science: Sociology and Anthropology • University of Benin

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