KEVIN SMITH

ALL LINE INSURANCE

ADJUSTER

601-***-****

ad2mm0@r.postjobfree.com

Chelsea, Alabama 39047

CONTACT

SKILLS

• Liability Determinations

• Commercial Insurance

• Medical Terminology

• Law Enforcement

• Insurance Knowledge

• Report Writing

• Reading Comprehension

• Complex Problem-Solving

• Insurance Collaboration

• Microsoft Word

• Insurance Underwriting

• Customer Inquiries

• Evidence Review

• Appraisal and Salvage Operations

• Property Adjusting

Personal, Casualty and Property Loss

Insurance

•

• Interviewing Techniques

• Customer Experience

• Policy Investigations

Advanced Oral and Written

Communication Skills

•

• HAZMAT Expertise

• State Name] Claims Adjuster License

Results-driven professional with proven ability to effectively manage high-volume claims while maintaining accuracy and efficiency. Skilled in determining coverage, verifying facts, negotiating settlements, and preparing clear, concise reports. Excellent communicator with strong customer service and problem-solving capabilities. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem- solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill [Job Title] role on your team.

Adaptable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

Focused professional with experience in multi-site call center management, process simplifications, and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals.

Results-driven professional with extensive knowledge of insurance regulations and compliance. Skilled in performing detailed claims investigations and evaluating damages to assess liability. Excellent communication and interpersonal skills with a talent for negotiating successful settlements and maintaining positive client relationships. Observant and organized individual adept at resolving complex claims efficiently and cost-effectively. Detail-oriented with superior analytical and problem-solving skills. Proven ability to build strong relationships with claimants, employers and other stakeholders.

Detail-oriented professional with experience and proven knowledge of customer retention, strategic business planning, and vendor sourcing. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.

Highly motivated examination professional with experience in the insurance industry. Proven track record of efficiently processing a high volume of claims while ensuring accuracy and compliance. Excellent problem-solving and communication skills with a commitment to providing superior customer service. Experienced in working with CAREER OBJECTIVE

• Customer Needs Assessments

• Valuation Knowledge

• Deductible Collection

• Automobile Appraisals

• Settlement Agreements

• Customer Interaction

• Customer Satisfaction

• Quality Control

• Examine Reports

• Determine Coverage

• Automobile Claims Specialist

• Xactimate Specialist

• Interview Claimants

• Benefits Review

• Building Construction Knowledge

• Onsite Evaluation

• Field Inspection

• Property Claims

• Investigate Property Damage

• Report and Records Review

• Sales

• Fact-Finding

complex medical and legal documents, and utilizing multiple computer systems to maintain accurate records.

Adaptable professional with [Number] years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhancebusiness performance. Operates well in both individual and team capacities, leveraging seasoned workethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase servicevalue.

Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Property insurance adjuster

Crawford, Allen, Texas

EXPERIENCE

August 2021 - June 2023

Utilized expertise in legal terminology and principles of insurance policies when making decisions regarding claim payouts.

•

Negotiated claim settlements and recommended litigation when settlement

• could not be negotiated.

• Prepared reports to be submitted to company's data processing department. Maintained claim files, such as records of settled claims and inventory of claims requiring detailed analysis.

•

Adjusted reserves and provided reserve recommendations to ensure that

• reserve activities were consistent with corporate policies. Communicated regularly with claimants via phone calls, emails or letters regarding status updates or additional documentation requests.

•

• Examined claims forms and other records to determine insurance coverage. Verified and analyzed data used in settling claims to validate claims and

• settlements according to company practices and procedures. Analyzed information gathered by investigation and report findings and recommendations.

•

Evaluated claims and performed investigations to accurately assess damages and liabilities.

•

Conducted investigations into the cause of loss or damage, reviewed relevant

• documents and interviewed claimants to gather evidence. Performed quality assurance reviews on incoming claims to ensure accuracy of information before proceeding with adjustment process.

•

Communicated with claimants in a professional manner to explain the claim process and obtain necessary documentation.

•

Entered claim payments, reserves, and new claims on computer system,

• inputted concise yet sufficient file documentation.

• Collected evidence to support contested claims in court. Recorded all communication and claims activities in claims management database.

•

• Processed payments according to state laws and company policies.

• Reviewed and analyzed suspicious and potentially fraudulent insurance claims. Utilized various computer software programs and databases to complete claims analysis.

•

Maintained detailed records of all claim activities in a computer system for

• accurate tracking purposes.

Examined claim forms and other records to confirm coverage for loss or damage.

•

Negotiated claim settlements with third parties to obtain agreed price for damages.

•

Negotiated settlements within established guidelines while protecting company

• interests.

Interviewed or corresponded with agents and claimants to correct errors or omissions and to investigate questionable claims.

•

• Corresponded with clients, claimants, and providers to finalize and close claims. Maintained accurate records of all claims activities including calls, emails, letters

• sent and received.

• Adhered to strict deadlines while managing multiple tasks efficiently. Owner

Clear Perspective Home Inspection, Tampa, Florida Vehicle Quality Assurance

Nissan North America, Canton, Mississippi

Utilized software programs such as Microsoft Office Suite and specialized industry programs.

•

• Provided excellent customer service by promptly responding to inquiries.

• Assessed financial losses due to property damage, personal injury or death. Contacted or interviewed claimants, doctors, medical specialists, or employers to get additional information.

•

Adhered to industry standards related to ethical practices when dealing with

• sensitive customer information.

Used strong customer service skills to negotiate with policyholders to settle claims.

•

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

•

• Worked with coworkers to complete tasks.

• Provided efficient and courteous service to customers at all times.

• Sought continuing education opportunities to stay current with industry trends.

• Responded quickly to meet customer needs and resolve problems.

• Troubleshot minor problems and reported larger technical issues.

• Participated in ongoing training to enhance own job skills and knowledge. Committed to delivering excellent customer service while working in a fast-

• paced environment.

January 2018 - February 2020

• Crafted business plans and strategies to create compelling value propositions. Implemented and executed various strategies for increasing productivity of business and motivating employees.

•

• Drafted a business plan that outlined company goals and objectives. Reviewed financial statements, sales reports, and other performance data to measure productivity.

•

• Built and maintained strong relationships at all levels of the organization. Developed and implemented effective strategies to reduce costs while

• maintaining quality standards.

Developed and implemented strategies to increase customer satisfaction and loyalty.

•

February 2003 - June 2017

Communicated regularly with project managers about progress and status updates.

•

Enforced quality assurance standards and best practices throughout the

• production process.

• Performed visual inspections of finished products. Assisted with root cause analysis when investigating problems reported by customers or internal teams.

•

• Identified quality problems and recommended solutions.

• Supplied quality control data necessary for regulatory submissions. Maintained up-to-date knowledge of QA trends and technologies through continuous professional development activities.

•

• Ensured all products met customer requirements prior to release. Performed manual testing on web-based applications to identify errors in

• functionality or design.

Assisted in development and execution of quality assurance and improvement program.

•

Wrote technical reports and documentation, such as deviation reports, testing protocols, and trend analyses.

•

• Received and inspected raw materials.

• Wrote and revised standard quality control operated procedures. High School Diploma

Siloam Springs, Siloam Springs, Arkansas

Mississippi College, Clinton, MS

Physical Therapy

University of Arkansas, Fayetteville, AR

EDUCATION

May 1979

Awards & Honors

• Athletic

CERTIFICATIONS

• Alabama

• Arizona

• Arkansas

• Florida

• Georgia

• Idaho

• Indiana

• Kentucky

• Louisiana

• Michigan

• Minnesota

• Mississippi

• Montana

• Nevada

• North Carolina

• Oklahoma

• South Carolina

• Texas

• West Virginia

• Wyoming

• Maine

• Rhode Island

• Utah

• Oregon

• Washington

References available upon request

REFERENCES

AWARDS

• CAT Crawford 2023 Peak Performer

Contact this candidate