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Customer Service Quality Assurance

Location:
Casablanca Prefecture, Casablanca-Settat, Morocco
Posted:
January 10, 2024

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Resume:

WORK EXPERIENCE

VADIVEL THIYAGA

RAJAN

Date of birth: 17 May 1992

Nationality: Indian

CONTACT

RUE IMAM ALI RES,RAYANE

APPT, 34.KENITRA,

***** *******, *******

(Work)

*/**, ************ * **lasai

Po. Paramakudi Tk

Ramanathapuram,

623527 Ramanathapuram,

India (Home)

vadivelthiyagarajan@outlook.

com

(+212) 066*******

+91-969*******

11 OCT 2019 – CURRENT KRNITRA, Morocco

• Responsible for maintaining quality and integrity in order to meet customer needs.

• Reviews and diagnoses defective material rejected during the manufacturing process. Identify the need for corrective action.

• Provide customer support on existing programs.

• Responsible for all aspects of quality performance to the final customer including new product introduction and PPAP approvals.

• Develop and maintain quality documents such as control plans, PFMEA, and work instructions.

• Assisted in IATF 16949 activities, contributing to the successful implementation and compliance with quality management standards.

Key Skill:

• Root Cause Analysis (CAPA), Audit & Inspection, Risk Assessment, SOP Review and approval, Quality Management Systems (QMS), Process improvement, Cross-functional Collaboration, Certified Internal auditor, layered process audit (LPA), statistical process control (SPC), Communication skill and synergy with teams to meet Deadlines, Adaptability to dynamic Environment. Business or Sector Other service activities Department Quality Address ISIS ATLANTIC FREE MRIE D AMER SAFLIA LOTISSEMENT 52 53 64 65 RO, Kénitra, Kénitra 14030, 14030, KRNITRA, Morocco Email ad2mlf@r.postjobfree.com Website https://imgearsindia.com/ 6 JUL 2017 – 10 OCT 2019 Chennai, India

• Develop and maintain quality assurance processes and procedures.

• Monitor and analyze customer feedback and complaints.

• Conduct root cause analysis and corrective action investigations.

• Develop and implement quality control systems.

• Develop and implement inspection and testing plans.

• Monitor and analyze product performance and quality data.

• Develop and implement process improvement initiatives.

• Develop and maintain quality documentation.

• Develop and implement process control plans.

• Develop and implement supplier quality assurance programs.

• Develop and maintain quality metrics and reporting systems.

• Lead and participate in internal and external audits. 10 JUN 2016 – 5 JUL 2017 Chennai, India

• Internal audits through Control Plan.

• Responsible for the implementation of Quality Management systems on the shop floor.

• Investigation about nonconforming materials and non-conforming reports.

• Review corrective and preventive action for non-conforming products.

Senior quality engineer IMGear Morocco LLP.

QA engineer IM Gear Pvt.Ltd.

Graduate Engineering Trainee Axles India Pvt.Ltd.

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Tamil

Other language(s):

English

Listening C2 Spoken production B2

Reading B1 Spoken interaction B2

Writing B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

MS OFFICE

Microsoft Excel Google Drive Microsoft Powerpoint Microsoft Word CONNECTIVITY

Teams Outlook Skype Whatsapp

DATA MANAGEMENT

SAP Version 720

ADDITIONAL INFORMATION

Management and leadership skills

10 AUG 2012 – 20 APR 2015 Coimabtore, India

Website https://dsce.ac.in/ Field of study Engineering, manufacturing and construction Final grade CGPA - 7.12

(or) GPA -3.0

20 JUL 2009 – 20 MAY 2012 Namakkal, India

Website https://ppc.paavai.edu.in/ Field of study Engineering, manufacturing and construction Final grade 87.25% (or) GPA -4

BE Mechanical Engineering Dhanalakshmi Srinivasan College of engineering- Coimbatore.

Diploma In Mechanical Engineering Paavai Polytechnic College - Namakkal. In my role as a Quality Responsible, my employer has given me more responsibility in the areas of logistics and production planning during the last 13 months. I enthusiastically accepted the challenge and effectively optimised procedures to ensure effective performance. I worked closely with a wide range of teams, such as logistics, quality control, and manufacturing, to optimise the use of resources, reduce downtime, and achieve delivery times. Through the utilisation of process optimisations, I managed to reduce expenses while maintaining high standards of quality.This experience allowed me to develop strong problem-solving, communication, and cross- functional collaboration skills.

Skills: SAP Production Planning · Production Planning · Inventory Management · Fifo Management · Logistic Claims Management · Delivery window performance Tracking · Enterprise Resource Planning

(ERP) · Communication.

Declaration:

I hereby declare that the above information furnished is true to the best of my knowledge. Responsible - Quality/PC&L

.



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