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Ms. Ngobile Nkosi

Contact: 068-***-**** or 067-***-****

Email:

ad2ml3@r.postjobfree.com

***** * *** ******, ******* West, Johannesburg, 1804

Summary: Date of Birth: 4TH November 1991

Gender: Female

Nationality: South African

Marital Status: Single

Highest Qualification: Grade 12

Criminal Record: None

Health Status: Good

A highly motivated, experienced contact centre/customer services consultant with strong

people skills. Possessing over 5 years' experience in front facing customer roles.

Experienced in outbound service campaigns including telephonic screening, assessments

and handling objections. Passionate about delivering excellent service. Professional and

clear, possessing good verbal and written communication skills. Reliable, responsible,

hard-working and eager to grow.

Skills and Qualities: Customer service and clear communication

Strong work ethic and time management

Flexible and adaptable, experience of change management

Positive, energetic and self-motivated

Computer skills including Word and Outlook

Experience of Rolefit and Caseblocks data management systems Experience

of Google location

Fluent in IsiZulu, English, Sesotho and Xhosa (verbal and written)

Experience: Customer Services Advisor (Contact Cenire)

2013 - 2019, Harambee Youth Employment Accelerate

Customer services advisor within the Harambe

include:

Handling outbound service calls

» Marshalltown, Johannesburg

© core contact centre. Key responsibilities

Delivering excellent service and providing work seeker support to young,

unemployed South Africans . Data capturing and validation

Delivering on multiple call types; screening, a

‘sments, Customer service

Working to KPls such as adherence and average call handling time

‘Recognized in internal awards, December 2017, for the Harambee W ay of

Working and encompassing all the Harambee values

Learned valuable contact centre skills such as telephone etiquette, contact centre

systems such as CRM and further developed work place behaviours . Obtained a

role as a Buddy Champion

Cashier/Till Operator

2013, Mr Video, Johannesburg Responsibilities

included:

Customer facing role handling transactions and queries

¢ Cash and stock handling

Opening and closing responsibilities

e Learned valuable customer service skills and complaint handling

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Ngobile Nkosi C.V _ .

Various internal contact centre training including CogLab.

Experience on different campaigns in the contact centre.

Participating in a grow program.

Training:

Career Asj

Contact this candidate