Desktop Support Customer Service

Tsukuemeka C. Taylor

ad2mju@r.postjobfree.com 732-***-****

Objective

I am a dedicated IT professional with a strong background in desktop support and a passion for delivering exceptional user experiences I am seeking a Desktop Support role to leverage technical expertise and customer service skills to provide efficient IT solutions and support to end-users.

Technical Skills

•Windows 7/8/10 Microsoft Office Suite

•Office 365 Administration

•Window Server O/S 2012. 2016, 2019

•Hardware and software installation and Imaging Troubleshooting

•Managing and configuring Cisco routers and switches

•Network Monitoring and Troubleshooting

•Computer Networking TCP/IP

•Remote Assistance Ticketing Systems

Education

Bachelor of Science - Information Technology Management

Purdue University Global graduated on 28 June 2021

Masters in Information Management (in progress) Purdue University Global since 2021

Preparing for CCNA exams

Certifications

CompTIA A+

Experience

IT Associate / IT Equipment Coordinator

Amazon, Edison, NJ 04/4/18 - 9/20/21

• Supported hundreds of end-users with hardware/software installations, configurations, and upgrades.

• Diagnosed and resolved technical issues promptly, ensuring minimal downtime and optimal productivity.

• Collaborated with the IT team to maintain accurate IT asset inventory, reducing discrepancies by 30%.

• Assisted in deploying and supporting virtual meeting platforms, improving remote collaboration.

Additional Information

The reason for my employment gap history is that I was in grade school for the past two years,

Contact this candidate