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Customer Service Restaurant Manager

Location:
Newark, NJ
Posted:
January 10, 2024

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Resume:

GREGORY WHITTLE

East Orange, New Jersey *****

973-***-****

ad2mix@r.postjobfree.com

SUMMARY:

In-depth knowledge of the fast-food restaurant management operations and mail/stockroom management procedures. Effective planning and organizational skills.

Able to direct and lead others to produce desired results.

An experienced team player, bringing enthusiasm and energy into group efforts.

EXPERIENCE:

October 2022- September 2023

Manager Burger King Maplewood, NJ

Managed a team of 25 employees, scheduling shifts and delegating tasks effectively.

Monitored inventory levels and conducted weekly inventory assessments.

Developed and implemented strategies to improve customer service and retention.

Ensured food safety and sanitation guidelines were consistently met.

Oversaw hiring and training processes for new employees.

August 2018- February 2021

Manager Smashburger Glen Ridge. NJ

Assisted the restaurant manager in daily operations, including staff scheduling and conflict resolution. Monitored inventory and ordered supplies as necessary.

Helped maintain high standards of customer service during high-volume, fast-paced operations.

April 2016- May 2018

Manager Taco Bell Garwood & Elizabeth, NJ

Assisted in daily operations, including staff scheduling and conflict resolution.

Monitored inventory, ordering supplies as needed.

Helped maintain excellent customer service during high-volume operations.

August 2014- February 2016

Manager, AGM, Au Bon Pain, New York City, New York

Supervising store crew, monitoring inventory and stock, ordering; training employees, making daily bank deposits, completing computerized files and reports; using office machines as well as kitchen equipment.

January 2013 – March 2014

Manager, Rite Aid, Newark, New Jersey

Supervising a retail/pharmacy store; supervising, hiring, and training employees, preparing bank and company reports; monitoring inventory stock, recalls, and outdated items. Completing computerized reports and files and use of RF device to complete job-related tasks

October 2007 –August 2011

Site Manager, Hess Corporation, Hoboken, Harrison, & Irvington, New Jersey

Supervising a gas/convenience store; supervising, hiring, and training employees; preparing bank and company reports. Monitoring inventory and stock, completing computerized files and reports.

September 2003 – September 2007

Assistant General Manager/Training MGR, McDonald’s, New York City, New York & Union, NJ Supervising store crew, monitoring inventory and stock, ordering; training employees, making daily bank deposits, completing computerized files and reports; using office machines as well as kitchen equipment.

August 2015 Serve Safe Certified and NYC Health Food Protection Certified



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