Call Center Customer Support
Resume:
Jada Bearden
honest,trustworthy,hard worker,determinig
St. Louis, MO 63136
****************@***********.***
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Patient and empathetic (Customer Representative) with extensive background in conflict resolution and customer care. Desires a ( Customer Representative) role.
Authorized to work in the US for any employer
Work Experience
Machine operator
FISV - Fiserv - St. Louis, MO
November 2021 to Present
• Making sure machine has all supplies and material needed to start job
• Loading machine with material
• Put the work order in computer to start the job and the correct inserts open
• Setup pallet and tubes
• Load envelope feed
• Load inserts
• Unload material to place into tubes
• Place on pallet until finish job
• Print out the spoilage for paperwork to document for replacement and damaged material
• Send out for techs to pickup load
Production Worker
Aquarius ltd - St. Louis, MO
May 2017 to Present
Pulling orders tagging and packaging orders for department stores. Production Worker
Nike plant - Weldon Springs, MO
May 2016 to September 2016
Making Nike soles for shoes pulling cutting molding inspecting weighing and packaging for delivery. Customer Service Representative
GC Services - Weldon Springs, MO
May 2015 to March 2016
Responsibilities
Answered an average of 40-60 calls per day by addressing customer inquiries, solving problems and providing orders and account information. Making sure the information on orders are accurate and that the customer ordered the correct amount of devices. Provide an elevated customer experience to generate a loyal clientele. Contact the customers to follow up on orders and application placed in a timely manner.
Accomplishments
I accomplished my average hold time to a minimum on the team and my QA scores showed the excellence in my work.
Skills Used
Exceptional communication skills
Creative problem solver
Quick learner
Strong Client Relations
Training development aptitude
Mediation capability
Trusted key holder
Room Inspector
Boeing Leadership Center - Saint Louis County, MO
April 2005 to February 2015
Responsibilities
Changed bed linens and collected soiled linens for cleaning. Disinfected and mopped bathrooms to keep them sanitary and clean. Operated power equipment tools such as backpack vacuums for up to 2 hours per shift. Dusted picture frames and wall hangings with a cloth. Washed,and disinfected water coolers. Polish glass surfaces and windows. Vacuum rugs and carpeted areas in offices,lobbies,rooms,and corridors. Cleaned walls,windows,and curtains. Used chemicals and other cleaning equipment in a proper,safe and responsible manner. Cleaned and changed bedspreads,blankets and mattress pads. Verified that all storage areas and carts were clean and organized for the next day. Swept and washed all hard surface floors.
Accomplishments
Received awards for great service and accomplishment for doing the best rooms 2 years in a row. Skills Used
Honest
Trustworthy
Dependable
Teamwork
Education
High school diploma in Basics
McClurer High School - Saint Louis County, MO
1993
Skills
• Computer software skills (2 years)
• Logistics
• Assembly
• Phone Etiquette
• Customer support
• Order picking
• Packaging
• Typing
• Shipping & receiving
• Quality inspection
• Warehouse Experience
• Manufacturing
• Machining
• Quality Assurance
• Cleaning Experience
• Laundry
Additional Information
I've had the pleasure to train in different departments,logistics, food and beverage,front desk,and laundry. I've had the ability to learn new trades and always willing to help out when there low staff. I love team work it gets the job done without over working the staff. I love working with people helping their day go by easier and less stressful.
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