Iliana Medina *** Pawtucket Ave apt *, Pawtucket RI 02860 401-***-****

ad2mgt@r.postjobfree.com

Education

Cortiva School of Massage Therapy, Hoboken, NJ Graduated December 2016 Charlestown High School, Boston, MA Graduated June 2016 CCRI: Business Major with Accounting Concentration Expected Graduation 2023 Experience

Dental Administrator/Insurance Coordinator, Oxford Dental, Franklin, MA June 2018- Current

● Greeting patients as they arrive

● Processing EOB’s

● Answering the phones and scheduling patients’ appointments

● Treatment planning and financial agreements

● Oversee administrative operations

● Address patient questions and concerns

● Billing patients and their dental insurance company

● Calculating copayments

● Contacting and retrieving benefit information from dental insurance companies

● Opening/ closing the dental office and work independently Dental Office Manager, New England Dental Associates, Franklin, MA Feb 2022- July 2022

● Point person for maintenance, mailing, supplies, equipment, bills, errands, shopping

● Schedule meetings and appointments

● Maintain the office condition and arrange necessary repairs

● Partner with HR to update and maintain office policy as necessary

● Monitor aging reports on collection accounts

● Ensure that all items are invoiced and paid on time

● Manage contract and price negotiations with office vendors, service providers and office lease

● Assist in the onboarding process for new hires

● Address employees queries regarding office management issues

● Liaise with facility management vendors, including cleaning, catering and security services Dental Office Assistant Manager, Children and Family Dental Group, Milford, MA Nov 2021- Feb 2022

● Take responsibility for the appearance and functionality of the office

● Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards

● Manage patient scheduling, present treatment plans, and organize and present financial arrangements to patients

● Recruit, manage employee relations, and make certain staff have the necessary resources and support

● Organize and oversee supply purchases, equipment upgrades and operations expenses

● Run and analyze management reports

● Support marketing and promotion initiatives

● Maintain patient data according to regulations and company policies

● Ensure that records are stored securely and in compliance with privacy and security regulations. Skills & Experience

Microsoft Word, Powerpoints & Excel programs

Dentrix, Eaglesoft, SoftDent & Quickbooks

A/R, A/P, Patient/ Insurance Billing and Collections Advanced Mathematical skills

Fluent in Spanish & English

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