Cassandra Thompson

Customer Service Representative

Wichita, KS 67211

ad2mgd@r.postjobfree.com

+1-316-***-****

I am a consistent, hard working, highly motivated person. I enjoy working with the public. I have a friendly and easy going personality. I'm also looking to establish long term employment in a friendly environment.

Authorized to work in the US for any employer

Work Experience

Caregiver/Personal Assistant

JOY THOMPSON - Wichita, KS

February 2023 to Present

I assist my client with bathing and dressing daily. There is light housekeeping as needed. I help with 2 small dogs feeding and outside time to potty.

Retail Merchandiser

Driveline Retail Merchandising - Wichita, KS

November 2022 to Present

Working with our assigned stores doing resets.

We work independently on our assignments.

Showing professionalism and respect when working with our retail stores. Completes assignments accurately and in the time window allowed. Turning in all work and payroll after each assignment is complete. Reading the planogram properly and completing assignments correctly. Room Attendant/Housekeeping

Hyatt Regency - Wichita, KS

June 2022 to Present

My duties are focused on cleaning rooms for guest according to standards set by the Hyatt. I also report to a daily stand up meeting each morning for any information that needs to be given to the housekeeping department workers.

Customer Service Representative/Call Center

Faneuil - Wichita, KS

September 2019 to April 2020

My job position required answering phones and assistant customers with a cobra insurance accounts also helping them to be able to use the online services I also helped with getting insurance validated and updated for the current day if there were problems using the insurance by reaching out to the insurance carrier

Customer Service Representative/Call Center

Marriott International, Inc. - Wichita, KS

October 2018 to July 2019

Booking hotel reservations and assisting guest with cancelling and modifying current reservations Cashier and Customer Service

McDonald's - Wichita, KS

January 2017 to August 2018

My duties included greetings customers, taking orders and cash, food prep, and cleaning. Certified Nursing Assistant (CNA) / CMA

Independent Living - Wichita, KS

March 2015 to December 2017

My duties included assisting with dressing, bathing, cooking, cleaning, preparing meals, laundry and safety of the client.

Education

Mid Western College

2010

Ged

Parsons Community College

2008

Associate in Criminal Justice

Wichita Area Technical College

2004

Skills

• Cash (10+ years)

• Cash handling (10+ years)

• Customer service (10+ years)

• Computer knowledge (10+ years)

• Call Center (2 years)

• Customer Care (10+ years)

• Problem Resolution (10+ years)

• Patient Care

• Home Care

• Food Preparation

• Laundry

• Medication Administration

• Meal Preparation

• Vital Signs

• Cooking

• Cleaning Experience

• Nursing

• Caregiving

• Alzheimer's Care

• Hospital Experience

• Memory Care

• Senior Care

• Merchandising

• Schematics

• English

• Communication skills

• Cleaning

• Planograms

Certifications and Licenses

CNA

November 2017 to Present

Certified nursing assistant.

Certified Nursing Assistant (CNA)

State Tested Nursing Assistant

Food Handler Certification

Assessments

Customer focus & orientation — Completed

January 2022

Responding to customer situations with sensitivity Full results: Completed

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Cleaner fit — Proficient

January 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Cooking skills: Basic food preparation — Completed January 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Completed

Workplace safety — Proficient

February 2023

Using safe practices at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

1. • Cash handling

2. • Customer service

3. Food prep

4. Computer knowledge

5. Call center experience

Food Handlers Card - July 2017

STRENGTHS

• Work well with others

• Work well individually

• Pick up new things easily

• Team player

Contact this candidate