Customer Service Food
Resume:
Zachery Simpson
Manager
Garrison, TX *****
*******@*****.***
Dedicated, hardworking restaurant management professional with extensive daily planning and operations
experience. Skilled in staff training and development. Highly proactive manager with 17 years of experience in
team leadership in the restaurant and hospitality industries. Background includes sales, management and front
and back-of-the-house operations. Food service professional adept at FOH and BOH operations. Demonstrated
team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused
leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
Restaurant Manager with expertise in general operations management, special events, staff development and
training, recruitment and vendor negotiations.
Authorized to work in the US for any employer
Work Experience
Assistant cafe leader
Cotton Patch Cafe, LLC - Henderson, TX
January 2020 to Present
Assistant manager
Pizzahut - Henderson, TX
November 2009 to February 2016
Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute
menu changes.
Interacted positively with customers while promoting hotel facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Developed, implemented and managed business plans to promote profitable food and beverage sales. Skillfully interacted with external vendors to obtain the best quality in pricing and product. Conducted timely performance evaluations for all front of house staff. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Promoted the business through participation in and sponsorship of community events. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Created fun team building activities to engage staff in up-selling to meet revenue targets. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Achieved highest employee retention rate in the region. Reduced labor costs by4 percent while maintaining excellent service and profit levels. Received recognition from city of Henderson for contributions to the community. Shift leader
Sonic - Longview, TX
June 2008 to June 2009
Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Cross-trained and coordinated scheduling with team members to ensure seamless service. Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
Verified that prepared food met all standards for quality and quantity. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Strictly followed all cash, security, inventory and labor policies and procedures. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Routinely moved and stocked food products weighing up to [number] pounds. Diligently restocked work stations and display cases. Immediately informed supervisors when supplies were low or if equipment was not functioning properly. Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Prepped items for later use to save staff time during busy hours. Education
Associate's degree in Welding
Kilgore College - Kilgore, TX
January 2021 to December 2022
Skills
• Labor Cost Analysis
• Restaurant Management
• Operations Management
• Food Safety
• Business Management
• Upselling
• Profit & Loss
• Food Production
• Training & Development
• Strategic Planning
• Management
• Purchasing
• Recruiting
• Assistant Manager Experience
• Pricing
• Forecasting
• Hospitality
• Restaurant experience
• Leadership
• Team management
• Profit & loss
• Conflict management
• POS
• Supervising experience
• Guest services
• Cooking
• Forecasting
• Interviewing
• Analysis skills
• Shift management
• Upselling
• Business development
• Customer service
• Pricing
• Operations management
• Cash handling
• Culinary Experience
• Budgeting
• Office Management
• SAP
• Microsoft Powerpoint
Certifications and Licenses
Driver's License
March 2022 to March 2036
Manager food safety
March 2020 to Present
Additional Information
SKILLS
Customer-oriented Know and understand a little Spanish. Took 4 Point of Sale (POS) system operation years of Spanish in high school Quick learner Fast and efficient service worker
Organized multi-tasker Skilled upseller
Able to lift 100 pounds Accustomed to shift work
Friendly and helpful Restaurant operations
Valid Texas driver's license Dedicated team player Late-night shift availability Service-oriented
Carbonated beverage dispenser cleaning and Inventory control and record keeping maintenance Dynamic, friendly hostess
Good with numbers and math Staff scheduling
Point of Sale (POS) system operation Natural leader Passion for customer satisfaction Food service background Proven cost-control expert Strong work ethic
Conflict resolution techniques Business operations expertise Trained in performance and wage reviews Marketing and advertising Results-oriented
Contact this candidate