LESLIE LOZANO

ad2mf7@r.postjobfree.com 562-***-**** Long Beach, 90806

Summary

Diligent Business Professional with over 15 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Skills

• Sales talent acquisition

• Employee training and development

• Training manuals

• Employee retention

• Brand management

• Data analysis and reporting

• Public speaking

• Contract development and management

• Personnel management

• Capital improvement planning

• Mentoring and coaching

Experience

T-Mobile

Operations Manager

12/2020-Present

• An expert in Audit and be a strong communicator.

• Conduct monthly store visits and side-by-side training/coaching on inventory counts, store planogram, CPNI and demo management.

• Inspect store appearance and any asset protection red flags, reports issues to leadership team.

• Communicate key priorities, merchandizing standards, and store appearance observations to store leadership team.

• Research, post/communicate and organizes compliance report results and highlights Red Flag locations.

• Develop and monitor Action Plans on low performing stores. Worked with field leadership on assigning and tracking appropriate accountability.

• Worked closely with TMO / CS Ops Teams to stay up to date on any changes and leverage them as an additional resource in the field.

• Maintain a system to identify, correct, and track any / all operational items.

• Ability to lead a team and interact effectively with others.

• Performs other related duties as assigned depending on business needs Sprint Corp

District Sales Trainer

12/2019-08/2020

Bank Of America

Financial Center Manager

06/2014-12/2019

Sprint Corp

Store Manager

11/2009-06/2014

• Tracked metrics to maintain current understanding of center operations.

• Directed execution of comprehensive control assessments, including identifying potential compliance risks and likelihood and impact of fines and penalties resulting from non-compliance while maintaining fair and equal access to financial services.

• Worked with other department leaders to promote services and deliver a seamless banking experience.

• Delivered comprehensive bank-wide process flows for sales, originations, underwriting, closing, and servicing activities, including identification of applicable regulations, risks, controls, and opportunities for improvement.

• Raised capital by building partnerships with investors and maintaining strong stockholder relationships.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.

• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

• Resolved customer problems by investigating issues, answering questions, and building rapport.

• management and performing financial planning and sales metric analysis.

• Built loyal customer base by delivering excellent service and stocking in-demand products.

• Coached and empowered employees by creating and sharing motivational vision plans.

• Updated store pricing, signage and merchandising to promote specials, sales, and discounts.

• Developed and implemented all sales protocols and training programs.

• Evaluated training programs to determine effectiveness and increase employee retention.

• Recruited, trained, and mentored all sales team members and offered continuous support for professional development.

• Created and coordinated group training classes in alignment with company sales objectives.

• Ran performance reports to assess individual and team performance and note areas requiring improvement.

• Used video conferencing solutions to communicate and train personnel in remote offices.

• Collaborated with District Manager(s) in meetings to brainstorm new ideas and discuss best ways to handle performance issues. Education and Training

University Of Phoenix Gardena, CA

Bachelor of Science in Business Administration and Management Long Beach City College Long Beach, CA

Associate of Arts in Emergency Medical Technology

04/2008

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