DAWN SATTERFIELD

**** ********* *****, **********, ********, 23707, US • 757-***-**** • ad2mes@r.postjobfree.com Dedicated cashier with 5+ years of customer payment collection experience. Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Work areas have a history of being kept clean, neat, and professionally organized. When it comes to answering customers' questions and recording order information, professionalism is essential. Looking to put my 5+years of experience working in retail environments to good use. Computer literate

High volume transactions

Customer direction

Cash drawer balancing

Shelf-cleaning

High School - 1986

Orange High School - City of Orange, NJ

Cashier - June, 2023 to Present

Food Lion - Portsmouth, VA

Kept well-stocked cashier lanes and store shelves to promote strong sales. Educated customers about weekly promotions to increase sales. Help customers by guiding them and answering their questions. Processed new orders quickly and accurately, completing 5+ daily transactions. Counted the cash in the register drawer at the start and end of each shift. Completed manual and machine counts of funds for transactions worth more than $90,000 Am in charge of issuing receipts, refunds, change, and tickets. Team Leader Head Cashier - July, 2023 to August, 2023 Lowe's Home Improvement - Portsmouth, VA

Provided attentive and skilled assistance to all customer needs. Examined transactions to resolve differences between accounting information and cash drawer information. Collected cash, debit and credit card payments to process transactions. Am the front-line supervisor of all cashiers' front-end operations. Assisted customers by answering questions and fulfilling requests by solving their issues. Totaled the amount owed, collected payments, and printed receipts to process transactions. Professional Summary

Skills

Education

Work History

Assistant Customer Service Manager - March, 2020 to June, 2023 Kroger - Portsmouth, VA

Devised and implemented effective strategies for retaining customers and increasing brand loyalty. Provided friendly, knowledgeable service and support in response to customer requests. Was in charge of a team of 7 customer service representatives who assisted all customers. Assisted every customers by approaching conversations with a positive attitude and helping them every on a daily basis. Completed documentation and logs, as well as weekly reports detailing activities for safety, produce and customers every day. Shared detailed information about customer service options to assist customers in making decisions. Assistant Store Manager - October, 2017 to March, 2020 Burger King - Portsmouth, VA

Increased sales and reduced shrinkage by providing excellent customer service and following standard procedures. Was in charge of the opening and closing procedures, as well as making suggestions for improving the efficiency of daily operations. Created and managed a $ 30,000 annual operating budget, ensuring that controls were maintained and that overages were avoided in order to ensure the long-term viability of the company.

Reduced waste by implementing effective expense tracking and control strategies. Collaborated with sales to create and implement merchandising plans that ensured weekly profitability. Recruited, interviewed, and hired people who showed dedication, passion, and added value to the team. Earned repeat business by providing excellent customer service and responding to customer concerns in a friendly and knowledgeable manner. Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget. Use a retail enterprise automation system and bookkeeping software to conduct inventory and cash management activities. Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies. Was in charge of training and supervising associates in customer service and sales techniques.