Jessica Sandoval

Los Angeles, CA 909-***-**** ad2mer@r.postjobfree.com

Field Operations & Safety Coordinator

Experienced Mechanical Support and Service Technician with expertise in carefully identifying mechanical defects and troubleshooting the critical issues; committed to safety standards. Established, supervised, performed, and recorded preventative maintenance procedures on facilities and manufacturing equipment. Skills

Technical Troubleshooting Mechanical Support Servicing On-field Support Maintenance Practices Customer Service Coordination Customer Relations

Work Experience

HOPSKIPDRIVE, CA

CARE DRIVER April 2022 – Present

● Manage communication and provided safe environment for child transportation to and from events as assigned.

● Organize schedule, punctual travel time and trouble-shoot the app as necessary to ensure quality standards.

● Bilingual (Spanish) confirmed confidence and accurate communication between parents and children. Peloton Interactive Inc., Montebello, CA

CERTIFIED SERVICE TECHNICIAN May 2020 – April 2022

● Judiciously executed troubleshooting and diagnostic measures to identify the source of malfunctions for Peloton bikes and products.

● Consistently monitored and reported product-related issues to the quality control department and upper management.

● Communicated technical information to non-mechanical people in easy-to-understand terms.

● Efficiently trained and mentored employees on corrective methods for performing various repairs and maintenance services.

● Assisted the warehouse staff with testing and inspection of refurbished bikes ensuring parts and assemblies meet the quality standards.

● Assigned as a leadership team partner to serve as a liaison between team leads and upper management, concerning quality issues, peer performance, product quality reception, and member satisfaction. SAFETY COORDINATOR November 2020 – April 2022

● Improved employee security adherence through detailed presentations for around 20 attendees.

● Assessed company security risks as well as developed and presented actionable solutions to the management.

● Monitored approx. 25,000 sq. ft. property for security issues.

● Managed overall security procedures and protocols and reported the non-compliant personnel to management.

● Supervised property entrances and exits and the safe utilization of types of build equipment. FIELD OPERATIONS SPECIALIST October 2019 – May 2020

● Delivered on-site services, which includes the installation of new Peloton bike equipment and products, as well as resolved performance issues.

● Promptly submitted all work reports followed by field visits.

● Maintained strong communication with partners, including members, field ops support department, upper management, and peers; escalated complaints from members to the respective department. Instacart, Los Angeles, CAOPERATION/ SALES October 2017 – March 2018 COURIOR January 2018 – October 2019

● Transport goods to various residences and companies

● Handle packages with care to prevent damage or loss

● Maintain effective communication with customers regarding specific product needs Tiffany & Company, Pasadena, CA

OPERATIONS ASSISTANT / SALES October 2016 – February 2018

● Receive, inspect, and process incoming inventory, including completing data entry

● Ensure merchandise meet quality standards

● Maintain adequate inventory of merchandise

● Promote and sell luxury items, especially during high volume sales season

● Maintain pristine organization, cleanliness, and deliberate display of items every month Education and Training

Ayurvedic Health Practitioner, Herbalist California College of Ayurveda, Nevada City, CA Completed training in Vedic/Life Balance Theory and Practices

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