Top Performer

Institution: Concentrix

January, February and March of 2023

Promoted as Program Ready Trainer

Institution: Concentrix

May 2023

CONCENTRIX

Customer Service Representative

September 2021 - April 2023

Demonstrated customer satisfaction by promptly

responding to inquiries and fixing issues. Using of strong communication skills to present information in an understandable and professional way, as

demonstrated by the call audits. Demonstrated

ability to multitask in a busy environment while

maintaining a positive attitude and meeting or

beyond performance targets. Demonstrating

processes using tools and technologies for

customer service. Provided excellent service while continuously adhering to the company's values

and policies.

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WORK EXPERIENCE

EDUCATION HISTORY

CERTIFICATIONS

NATHANIEL ALDEA

CUSTOMER SERVICE REPRESENTATIVE

Bachelor of Science in Business

Administration

Institution: Universidad De Sta. Isabel De

RELEVANT SKILLS Naga Inc.

Basic proficiency in English

Multitasking

Adaptability

Patience and Empathy

Basic call handling

Active Listening

Time Management

Analytical and problem-solving

abilities

CONCENTRIX

Program Ready Trainer

May 2023

Experienced Program Ready Trainer with the

ability to improve agent performance.

demonstrated effectiveness in creating and

implementing training initiatives that improve the standard of customer care, effective at

encouraging a culture of constant improvement,

which raises team productivity. a track record of

improving company’s performance as overall and

simplifying onboarding procedures.

OBJECTIVE

Professional with two years of

expertise in health care account,

who is results-driven. Looking for a

role where my strong analytical and

interpersonal abilities, together with

my experience negotiating the

complexity of health care accounts,

can help a dynamic team succeed.

devoted to maintaining the greatest

levels of service quality and

maximizing operational

effectiveness in a demanding and

fulfilling work environment.

MCDONALD’S

Service Crew

February 2019 -September 2021

Customer Service, proficient in fast-phased

environments, and skilled in providing quick but

accurate service.

Contact this candidate