Administrative Assistant Customer Service

JASSIKA LAGAH

Email: ************@*****.*** Phone Number: 647-***-****

EDUCATION

Sheridan College Faculty of Applied Science and Technology Brampton, Ontario Electromechanical Engineering Technician GPA: 3.86/4.0 Dec 2021 WORK EXPERIENCE

Golumbia Video Brampton, Ontario

Customer Service Representative May 2021

● Understood and resolved customer issues.

● Escalated unresolved issues to higher authorities or right team members. GTV Home Entertainment Brampton, Ontario

Customer service sales Representative Jan 2022

● Greeted customers and assisted them in finding the right product as per their needs.

● Dealt with troubleshooting of technical problems and finding solutions

● Provided on call support related to technical issues, and customer’s account related issues. GTV Home Entertainment Brampton, Ontario

Office Admin Dec 2023

● Attended phonecalls, arranged meetings, managed emails and customer accounts.

● Performed bookkeeping for proper income report which helped in creating new work strategies.

● Worked closely with Microsoft Excel and Google sheets in order to store account information.

● Maintained important Files

● Managed Daily schedule for staff and documented task/work reports for each employee.

● Prepared reports for Phone call records

● Operated Basic office equipments like voicemail systems (including working with phonecall recording software), printer (scanning photocopies, inks/toner cartridges) LEADERSHIP EXPERIENCES

● Leading a team of 10 members, working in coordination with them, dividing tasks and observing each member’s daily work report.

● Managed overall daily schedule for team members.

● Leading a team in a pressurized environment,also understood the importance of mental health awareness among team members.

SKILLS & LANGUAGES

Computer Based Skills

Microsoft Office (Excel, Word, Powerpoint), Google Workspace (Docs, Sheets, Gmail, Drive, Meet, etc.), Familiar with Calls Tracking Softwares, Remote Access Softwares (Anydesk, Teamviewer, RemotePC), Quickbooks

(Receipts, Invoices, Bills, Credit Memo, Estimates, Receiving Payments) Personal Skills

Teamwork, Adaptability, Problem-Solving, Communication, Analytical Skills, Time Management, Negotiation, Flexibility

Languages

English, Punjabi and Hindi

INTERESTS

Video Editing, Photography, Cooking, Reading, DIY Crafting AVAILABILITY

Full-Time (Open Schedule)

REFERENCES

Available on request

Contact this candidate