Customer Service Team Member

**/**** - **/****

Cashier, Lowes Distribution Center, Brighton, CO

Operated cash register or POS system to receive payment by cash, check and creditcard

Accepted cash and creditcard payments, issued receipts and provided change.

Anowered customer questions and provided store information

Collected payments and provided accuratechange.

Delivered high level of customer service to patrons using active listening and engagement

skills,

Helped customers find specific products, answered questions and offered product advice.

Trained new team members n cash register operation, stock procedures and customer

Answered product questions with up-to-date knowledge of sales and store promotions.

Scanned merchandise using point-of sale system for accurate purchase total.

Processed refunds for worn, damaged and broken merchandise.

09/2021 - 09/2022

Team Member, Chipotle Grill, Brighton, CO

Developed positive customer relationships through friendly greeting andexcellent service.

[Addressed customer needs, responding to specific requests.

Maintained excellent levels of workplace cleanliness around equipment to enhance safety

and productivity

+ Contributed to team safety and productivity by removing safety hazards and keeping areas

neat andwell-stocked.

Looked for ways to go above and beyond jab requirements,

Assisted newly hiredteam members by explaining company procedures and safety

requirements.

Upheld highstandards of productivity and quality in operations.

Collaborated with peers to meet strategic objectives and deliver on productivity and

profitability targets.

06/2021 - 09/2021

‘Team Member, Wendys Restaurant, Brighton, CO

+ Worked hard to learn required tasks quickly to maximize performance.

+ Maintained excellent levels of workplace cleanliness around equipment to enhance safety

and productivity

+ Rotated through series of different stations based on team needs.

+ Contributed to team safety and productivity by removing safety hazards and keeping areas

neat andwellstocked.

Education And osyzaza

Trainin High School Diploma

ig Weld Central Senior High School, Keenesburg, CO

Medical Asisting

Penn Foster Career School, Scranton, PA

Languages English: ‘Spanish:

I

Native/ Bilingual Limited Melanie Tinoco

720-***-**** • ***************@*****.*** • Brighton, CO80601

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student readyto applyeducation in the workplace. Offers excellent technical a bilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills

• Bill Payment and Recordkeeping

• Castmarence

• Reliable and Responsible

• Inventory Stocking

• Pricing and Markdowns

• Cash Register Operations

• Customer Assistance

• Cash Drawer Balancing

Experience

01/2023 - Current

Cash Office Administrator, Lowes Distribution Center, Brighton, CO

• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

• Reconciled computer reports with manually maintained ledgers.

• Performed financial calculations for amounts due, interest charges and balances.

• Accessed financial information to answer questions and gather details about specific accounts.

11/2022 - 01/2023

Cashier, Lowes Distribution Center, Brighton, CO

• Operated cash register or POS system to receive payment by cash, check and credit card.

• Accepted cash and credit card payments, issued receipts and provided change.

• Answered customer questions and provided store information.

• Collected payments and provided accurate change.

• Delivered high level of customer service to patrons using active listening and engagement skills.

• Helped customers find specific products, answered questions and offered product advice.

• Trained new team members in cash register operation, stock procedures and customer services.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Scanned merchandise using point-of-sale system for accurate purchase totals.

• Processed refunds for worn, damaged and broken merchandise.

09/2021 - 09/2022

Team Member, Chipotle Grill, Brighton, CO

• Developed positive customer relationships through friendly greeting and excellent service.

• Addressed customer needs, responding to specific requests.

• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

• Looked for ways to go above and beyond job requirements.

• Assisted newlyhired team members byexplaining company procedures and safety requirements.

• Upheld high standards of productivity and quality in operations.

• Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.

06/2021 - 09/2021

Team Member, Wendys Restaurant, Brighton, CO

• Worked hard to learn required tasks quicklyto maximize performance.

• Maintained excellent levels of workplace cleanliness around equipment to enhan and productivity.

• Rotated through series of different stations based on team needs.

• Contributed to team safety and productivity by removing safety hazards and kee neat and well-stocked.

+

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