Olivia Williams

Greensboro, NC ***** 743-***-**** ad2mdb@r.postjobfree.com

Profile

Proficient and caring healthcare team member with 10+ years of patient-facing experience

Adept at addressing patient needs with compassionate care and strong attention to detail

Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds

Skills & Certifications

Software: EPIC EHR; Microsoft Office (Word, Excel, PowerPoint) Point Click Care, Administrative Medical Office

Equipment: Foley Catheter Insertion/Removal; IV Insertion/Removal,

Healthcare & Customer Service Experience

The Meridian Center (Genesis HealthCare) High Point, NC

Scheduling Manager June 2022 – March 2023

Manage scheduling for RNs, LPNs, CNAs in a high-volume short-stay and hospice facility

Coordinated temporary clinical staff schedules to ensure adequate coverage and deliver excellent patient care

Managed budget and ensure all employee documentation was properly submitted for payroll

Resolved discrepancies with timekeeping and payroll, ensuring timely resolutions for staff to assist with retention

Assist with staffing as needed, providing direct care to a diverse patient population.

Richland Place: (Lead Med Aide.) Feb-2019-2020

Assists in maintaining the physical, social, and psychological environment that is conductive to the best interest and welfare of the residents.

Brookdale Living: Lead med aide (SIC) Nov-2018-2022

Provide residents with service in accordance with health care provider’s order regarding administration or assistance with medications and treatments, as per state regulations.

Food Lion: Customer Service Sales Manager. April -2000 -2017

Manage the front end, including hiring training, and developing associates.

Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports

Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses.

Education

Bachelor of Science, Healthcare Management July 2023

Ashworth College Norcross, GA

Medical Billing & coding, Medical Office Administration Diploma-2018

Penn Foster / Scranton, PA

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