Customer Service Real Estate

CYARA HERNANDEZ

917-***-**** • ad2mbw@r.postjobfree.com

Professional Summary

Dedicated and results-driven professional with a solid background in customer service, management, bookkeeping, and accounting. Demonstrated expertise in fostering positive client relationships and delivering exceptional service in fast-paced environments. Proven ability to effectively manage teams and streamline operations to drive efficiency and productivity. Adept at handling complex financial data, conducting detailed bookkeeping, and ensuring compliance with accounting standards. Possesses strong analytical skills and a keen eye for detail, enabling accurate financial reporting and analysis, seeking to leverage comprehensive industry knowledge and diverse skill sets to contribute to the growth and success of a dynamic organization.

Skills

- Conflict resolution

- Patience and empathy

- Active listening

- Customer relationship

management

- Problem-solving abilities

- Multitasking and

prioritization

- Positive and professional

demeanor

- Spanish speaking

- Leadership and team

building

- Strategic planning and

goal setting

- Delegation and

supervision

- Performance evaluation

and feedback

- Conflict management

and resolution

- Decision-making under

pressure

- Time management and

organizational skills

- Adaptability and

flexibility

- Financial data entry and

management

- Proficiency in accounting

software (e.g.,

QuickBooks, Wave)

- Knowledge of basic

accounting principles

- Attention to detail and

accuracy

- Reconciliation of

accounts and records

- Invoice processing and

management

- Financial reporting and

analysis

- Budgeting and

forecasting skills

- Financial statement

preparation

- Tax Preparation

- Audit procedures and

documentation

- Cost accounting and

variance analysis

- Advanced Excel skills

- Financial forecasting

and modeling

- Understanding of

financial regulations and

standards

Work History

Real Estate Office Coordinator, 01/2023 to Current Supreme Services Of New York, INC. – New York, NY

● Provide general administrative support to the accounting department, including filing, organizing documents, and maintaining bills.

● Assist in monitoring and analyzing the company's budget, expenses, and financial performance.

● Prepare and maintain financial documents, including invoices, receipts, and other reports.

● Provide comprehensive administrative support to real estate agents and brokers, including managing correspondence, scheduling appointments, and handling phone calls and emails.

● Support the coordination of real estate transactions, including the preparation and organization of documents, liaising with clients, and ensuring the timely completion of paperwork and contract requirements. Shift Supervisor, 08/2020 to 11/2022

CVS Pharmacy – New York, NY

● Provide ongoing training and development opportunities for team members, focusing on enhancing their skills, knowledge, and performance.

● Address any conflicts or issues during the shift, whether among team members or with customers. Resolve disputes calmly and professionally, maintaining a positive and harmonious work environment.

● Prepare and maintain shift reports, including sales reports, inventory logs, and employee performance documentation.

● Ensure all products, services, and operations meet quality and safety standards. Enforce adherence to company policies, procedures, and regulatory requirements during your shift.

● Strive to maintain a positive and welcoming atmosphere for customers and employees alike.

● Supervise and lead a team of employees during your shift, including providing guidance, training, and support to ensure the team's productivity and efficiency. Assistant Night Manager, 06/2018 to 09/2019

Carnegie Linen Services, Inc. – The Bronx, NY

● Conduct regular quality checks on linen products to ensure adherence to established quality standards and specifications. Implement necessary measures to maintain and improve product quality.

● Coordinate and oversee the maintenance of production equipment and machinery to ensure proper functioning and minimize downtime during the night shift.

● Prepare and maintain production reports, inventory logs, and other relevant documentation for the night shift operations.

● Ensure accurate and timely reporting of production activities and any issues encountered during the shift. Education

No Degree: Bachelors in Psychology, Current

Post University - Online

No Degree: Criminal Justice, 05/2019

Schenectady County Community College - Scotia, NY

High School Diploma: 06/2017

The Urban Assembly School For Green Careers - New York, NY

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