Healthcare professional
Resume:
TAIRA KIESELHORST
**** ***** ***** ****, ******, AR 72019 ad2mba@r.postjobfree.com 501-***-****
SKILLS SUMMARY
A skilled communicator, able to establish rapport with members of diverse groups, and promote team cohesiveness. I am an experienced supervisor and trainer. I am able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential, all while working towards common goals. I’ve been in the medical field since 2009, which includes working in a hospital and working in long-teen care facilities. I also have call center experience and experience working remotely from home.
EDUCATION
-Bachelor of Science
University of Arkansas
Little Rock, AR
2011 to 2012
-Associates of Science
University of Arkansas
Little Rock, AR
2009 to 2011
EXPERIENCE
-Caregiver
Benton, AR
November 2021-October 2023
My grandfather was diagnosed with Alzheimer’s dementia in 2017. He was able to still live independently with my grandmother until November 2021. He started becoming physically violent and did not remember who he was, where he was, or who any of us (his family) were. He also started leaving his house and would start walking places at all hours of the night. My family couldn’t afford to hire someone to be with him 24/7, so I made the decision to move in with my grandparents and care for my grandfather. I did this up until he passed away in October 2023.
-Disability Adjudicator for the Department of Social Security Administration
State of Arkansas - Little Rock, AR
September 2020 to November 2021
I obtained all medical records needed in order to build a disability case for the clients. I then summarized the medical records and other information for our doctors on staff and then they would ultimately allow or deny the applicant. I was required to interact with the Arkansans applying for disability over the phone on a daily basis. I also had to collaborate with the applicant’s doctors’ offices, therapists, pharmacies, etc. In order to obtain any medical records needed for their claim. This job consisted of working remotely from home for the first few months, which included our training for the job, due to COVID outbreaks.
-Pandemic Support Specialist
Arkansas Department of Workforce Services - Little Rock, AR
May 2020 to August 2020
I would process Arkansan’s applications for the pandemic unemployment benefits and see if they met the necessary requirements to obtain Pandemic Unemployment Assistance. This involved reviewing records and employment hours worked. I also had to call and interview the applicants and ask them specific questions to see if they qualified. I also had to call the applicant's places of employment to verify if the information was valid. This job consisted of data entry and computer work.
-Long-Term Care MDS Coordinator and Medical Records Coordinator
Robinson Nursing and Rehab
North Little Rock, AR
August 2019 to March 2020
I was responsible for all admission, annual, and quarterly Medicaid and Medicare required assessments for all our residents. These assessments required knowledge of ICD-10 codes. I was also responsible for any prior authorizations that were sent to us from insurance companies, doctors' offices, pharmacies, medical equipment companies, etc. I also was responsible for the Medicare Part B billing for our residents. I was responsible for processing and maintaining data and patient records in the nursing home. I kept an updated list for each doctor for their required visits and would email and/or call, if needed, to attempt to keep visits on track per policy. I had to obtain prior authorizations from the residents’ insurance companies for medications and requested procedures, per policy. I had to gather information from paper charts and electronic charting per request from law offices, insurance companies, families, etc. and make copies of requested information, per policy. I collaborated with all our physicians for all new orders for our residents. I was responsible for all lab reports and lab results being sent to our physicians and for communicating any new orders to our floor nurses. I was also responsible that all pharmacy consultants, registered dietitian recommendations, and any other consultant recommendations were ordered and followed through with.
-Medical Records Coordinator and Assistant to the Director of Nursing
Alcoa Health & Rehab
Benton, AR
April 2018 to January 2019
I was responsible for processing and maintaining data and patient records in the nursing home. I kept an updated list for each doctor for their required visits and would email and/or call, if needed, to attempt to keep visits on track per policy. I had to obtain prior authorizations from the residents’ insurance companies for medications and requested procedures, per policy. I had to gather information from paper charts and electronic charting per request from law offices, insurance companies, families, etc. and make copies of requested information, per policy. I collaborated with all our physicians for all new orders for our residents. I was responsible for all lab reports and lab results being sent to our physicians and for communicating any new orders to our floor nurses. I was also responsible that all pharmacy consultants, registered dietitian recommendations, and any other consultant recommendations were ordered and followed through with. I had to upkeep good organizational skills with a keen attention to detail for this position. As the Director of Nursing’s assistant, I helped her with training new employees, which included making sure their applications were complete, answering any questions they may have had about benefits/insurance, giving facility tours, and following up with new employees, as needed. I also assisted the DON with any reports or audits she needed completed. I also assisted her with Kronos, which was our payroll system, and making sure employee’s hours were entered correctly and submitted on time.
-Call Center Customer Service Representative
Heifer International
Little Rock, AR
August 2017 to January 2018
I provided service to Heifer International donors, volunteers, and internal staff by managing calls, correspondence, web-chat, email, social media comments, and all other inquiries to ensure service levels for our donors and volunteers. I was also responsible for servicing donors by phone, email, web-chat and written correspondence. I had to answer donor questions quickly and accurately using approved information and resources. I had to manage customer interactions in a professional manner by listening to their needs and providing solutions to their problems/concerns. This job required excellent communication skills with a positive outlook and exceptional interpersonal skills.
-Medical Records Coordinator
Barrow Creek Health & Rehab
Little Rock, AR
August 2013 to April 2018
I was responsible for processing and maintaining data and patient records in the nursing home. I was responsible for processing and maintaining data and patient records in the nursing home. I kept an updated list for each doctor for their required visits and would email and/or call, if needed, to attempt to keep visits on track per policy. I had to obtain prior authorizations from the residents’ insurance companies for medications and requested procedures, per policy. I had to gather information from paper charts and electronic charting per request from law offices, insurance companies, families, etc. and make copies of requested information, per policy. I collaborated with all our physicians for all new orders for our residents. I was responsible for all lab reports and lab results being sent to our physicians and for communicating any new orders to our floor nurses. I was also responsible that all pharmacy consultants, registered dietitian recommendations, and any other consultant recommendations were ordered and followed through with.
-Unit Secretary
Saline Memorial Hospital
Benton, AR
2012 to 2013
I was responsible for numerous and various clerical tasks such as answering phone calls, greeting patients, paperwork completion, faxing, copying, filing, computer data entry, and scheduling appointments or procedures for patients, as needed. I was also responsible for updating and organizing patient files to ensure all information was current and accurate. I also prepared patient files and charts in anticipation of discharges home and/or transfers to other medical facilities. I also ordered office and medical supplies, as needed, per policy
-Retail Customer Service Representative
JCPenney
Benton, AR
2004 to 2008
When I first started working at JCPenney, I started at the front desk/front cash register area and my job duties included providing great customer service with the attitude/thought process of "The customer is always Right" constantly playing in my brain, I had to cooperate and build positive, inclusive and respectful relationships with all different types of customers, as well as my fellow employees, and I had to take responsibility and accountability for my actions and outcomes. When I wasn't checking people's purchases out at the register, I was making sure the merchandise on the floor and on the mannequins/shelves were organized and neat. After about a year of working at the cash register, I was able to "upgrade" to a Catalog Order Customer Service Representative. This involved taking customer's phone calls, which ranged anywhere from wanting help with ordering something from the store or wanting to complain to management/corporate because they hadn't received their order yet. I had to problem solve on the spot in order to maintain our slogan of "The Customer is Always Right"! I also helped customers with applying for a JCPenney credit card and going through that process with them step-by-step.
.SKILLS EXPERTISE AREAS
Microsoft Word, Microsoft Office, Kronos, Insurance Verification, Medical Records, Hospital Experience, EMR Systems, Medical Billing, Medical Office Experience, ICD-9 and ICD-10 Coding System, Medical Terminology, Patient Care, and Anatomy Knowledge.
REFERENCES
-Jim Towers (former administrator)
-Dorothy Greer (former supervisor)
-Rhonda Davis (former corporate consultant)
Contact this candidate