I am very open minded, I do well under stressful situations. I am eager to work and get things done. I am a very social person so i can help assist customers. I am very good at problem solving and communication. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. STORE LEAD — Sanrio

Irvine, CA, October 2021 - August 2023

• Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.

• Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.

• Maintained updated brand and product knowledge to deliver optimum customer shopping experience.

• Responded to safety and loss prevention incidents.

• Maintained high merchandising standards by building attractive displays and monitoring inventory levels.

• Maintained store and maintained appearance.

• Signed for incoming shipments in manager's absence.

• Delegated tasks appropriate to individual employees to provide development opportunities. Ilene Campos

Phone 949-***-****

Email ad2maw@r.postjobfree.com

Address Irvine, CA 92612

• Ability to multitask • Ability to work in a team

• Decision making • Customer service

• Organization Skills • Data Analysis

• Performed store opening and closing tasks to comply with preset store operations guidelines.

• Operated cash register.

• Set up visually appealing promotional displays.

• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

• Supported loss prevention initiatives to minimize theft. Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.

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Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.

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CAREER OBJECTIVE

SKILLS

EXPERIENCE

• Hanaled opening and closing duties to keep store organized, well-stocked and running smoothly.

• Helped customers find specific products, answered questions and offered oroduct dovice.

• Worked with fellow sales team members to achieve group targets. RECEPTIONIST/OFFICE ASSISTANT — Saddleback Eye Associates Aliso Viejo, CA, January 2021 - September 2021

•placed orders and review them before making an appointment with the patient to distribute the glasses or contacts

• Suggested additional items and merchandise to boost sales.

• Developed good working relationships with store leadership and sales personnel.

• Calculated bill totals and tax amounts.

• Monitored sales performance through analysis of sales reports and comparison shopping.

• Monitored sales floor to prevent product loss and item damage.

• Compieted thorougn opening, closing and shitt change tunctions to maintain operational standaras each day.

• Connected with customers to provide assistance and collect feedback to optimize operations.

• Invited customers to participate in store activities and special events.

• Monitored cash drawers in checkouts to verify adequate cash supply.

• Engaged customers in friendly, professional dialogue to determine needs.

• Developed trusting relationships with customers by making personal connections.

• Built and maintained relationships with peers and upper management to drive team success.

• Sold various products by explaining unique features and educating customers on proper application or usage. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

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• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Received and displayed product shipments on store retail shelves upon delivery.

• I also had to take calls from new patients to help guide them on purchase new glasses and contacts

• I had to check through every patients information to ensure that i was giving them the correct prescription

• Maintained files and records by implementing effective filing

• Compiled information from files and research to satisfy information requests.

• Transcribed phone messages and relayed to appropriate personnel.

• Maintained confidentiality of sensitive data to protect customer and business information. Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.

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• Organized, maintained and updated information in computer databases. At the eye associates i was responsible for making calls to patients ensuring they get their right perspective glasses and contacts

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I was also responsible for organizing the display glasses and checking inventory every so often, systems that boosted efficiency and organization

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• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

• Resolved customer issues quickly and notned supervisor immediately when problems escalated

• Transcribed phone messages and relayed to appropriate personnel RETAIL SALES ASSOCIATE — Forever 21

Costa Mesa, CA, December 2019 - April 2020

• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items. CASHIER/ CUSTOMER SERVICE — Taquerio Taco

Irvine, CA, April 2019 - November 2019

• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store

BUSINESS ADMINISTRATION

— Irvine Valley College

Irvine, CA, Aug 2021

• Used internal software to process reservations, check-ins and check-outs

• Confirmed relevant guest information and payment methods to prevent fraud

• Followed company policies, rules and procedures to promote company goals and maintain safety.

• Created price tags and merchandise signs for new items.

• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

• Helped customers by answering questions and locating merchandise.

• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

• Initiated friendly conversation with customers to determine level of assistance required. Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

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• Used product knowledge to suggest items to match client needs.

• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

• Ticketed, arranged and displayed merchandise to promote sales.

• Organized store by returning merchandise to proper areas and restocked displays.

• Counted money in drawers at beginning and end of each shift

• Maintained reports of transactions and greeted customers when entering and leaving establishment

• Used POS system to enter orders, process payments and issue receipts

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

• I would take orders of customers to ensure that i had put down the right order and that there were no mistakes

• Count cash drawers and make daily bank deposits

• Resolved customer complaints and maintained clean and tidy checkout area.. EDUCATION

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