imonikhe mary akioyamhe

Houston Tx ***** 346-***-**** ad2mab@r.postjobfree.com

Professional Summary

An Experienced customer service executive with several years of essential experience working in the customer care divisions of various corporations. Highly focused and knowledgeable about how to establish a professional, helpful, and courteous relationship with assigned customers.

“My capacity to build and maintain tight working relationships with my customers is one of my best talents. This enables me to obtain a thorough understanding of their unique demands and requirements. I can then respond to them professionally”.

Skills

Developing customer service procedures, policies & standards.

Extensive knowledge of call logging software

Making recommendations to senior managers leading to improvement of customer service

Excellent knowledge of MS Office Word and Excel and PowerPoint.

Excellent level of written and verbal communication skills

Producing written information for customers and reports for managers

Experience of working shifts, early mornings, afternoons, weekends & nights

Strong interpersonal and communication skills

Ability to quickly gain extensive knowledge of a company’s products & services

Possessing a confident and articulate telephone manner, with the ability to stay calm under pressure

Able to work as part of a team and in a busy telephony environment

An eye for detail. Flexible and adaptable. Problem solver. Team player

Strong organizational skills, adaptive to change and ability to multi-task

Work History

One Firm Media LLC,

Customer Services Advisor

03/2020- 2023

Provided support, help and advice to customers who use the company’s products or services. I also arranged appointments and meetings with potential customers, explained our products, answered questions, wrote up orders, and asked for recommendations.

Dealt with customer enquiries by telephone, email, letter, or face to face.

Ensured that a customer’s problem is brought to a satisfactory conclusion.

Involved in developing a customer service policy.

Collected and analyzed data to monitor the level of customer service.

Made sure that all Health and Safety procedures are adhered to.

Completed all administrative tasks and updating records.

Occasionally had to work in the company call center.

Ensured all telephone calls are answered within a 15 second time frame.

Booked appointments for sales representatives to visit potential customers.

Used Word & Excel to write reports and create invoices.

Maximized every sales enquiry.

MobileXcetera (Telecoms Startup)

Customer Service Representtive 2017- 2020

Worked as part of a team in a busy and dynamic contact center. Was involved in developing the company’s sales strategy and pricing policy. Responded effectively to the diverse needs of each customer.

Ensured the company store presents itself to a high standard of customer service.

Answered all email enquiries within 15 minutes.

Re-directed phone calls to the appropriate person.

Provided assistance and support to the Supply Chain as and when required.

Contributed to and participated in team meetings and activities.

Welcomed and assisted visitors to the company offices.

Logged enquiries and resolutions on a database.

Offered customers alternatives and up-selling.

Education

Bachelor of Science in Computer Science

Executive Master in Project Management

Key Points

Communication, Problem Solving, Empathetic and Courteous, Patience, Product knowledge, Time Management,, Active Listening, Complain Resolution, Microsoft office and CRM, Sales and Upselling Skills.

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