SUMMARY

Regional Project Manager responsible for over 200 auto & powersports software ‘Go-Live’ installs and implementation training for AutoNation stores; accounting for 110 high-volume dealerships across the West, Southwest and Southeast U.S. regions, while simultaneously leading special projects in the entire Caribbean region, among other international projects. Additionally, developed various managerial and technical certifications in Fixed Operations ranging from service, pricing, inventory, and integration of legacy systems with modern state-of-the-art technology.

EXPERIENCE

February 2023 – Present

General Manager, Tommy’s Express Holdings – Tampa, Florida

Overall role involves overseeing the entire life cycle of equipment & point of sale systems, from procurement to maintenance, training, and performance optimization, to support the smooth functioning of mechanical and sales operations.

Budgeting & cost control – you need to manage the allocated equipment & POS systems. Includes forecasting expenses, negotiating contracts with suppliers and major dealerships with fleet accounts, implementing cost saving measures to ensure efficient utilization of resources.

System Administration – Overseeing install configuration * updates of software & hardware components as well as managing user access, security protocols, system backups.

Compliance & Legal Considerations – Coordinating inspection or onsite audits and addressing and addressing any non-compliant issues.

March 2018 – September 2022

Project Manager & Implementation Consultant, CDK Global – Hoffman Estates, IL

Ensure data integrity and systems integration are simultaneously communicating effectively covering all Fixed Operations departments including accounting, service, warranty, and others.

Q&A for operational readiness of field implementation, ensuring adequate hardware and software usage while detecting shortcomings, developing and executing strategies for go-live, maximizing efficiency.

Consulting on scheduling, appropriate task assignment and training based on level of expertise. Restructure processes, ultimately improving overall staff time-management, consistency, exceeding goals and expectations.

Tracking metrics including sales, online and on-hand inventory, loss and damage prevention. Oversee financial reporting and compliance, drafting contractual, legal disclosures and lawsuit prevention, meeting with stakeholders and investors, delivering results with exceptional utilization.

January 2014 – January 2018

Regional Sales Manager, ASP Cares Specialty Pharmacy – Miami, FL

Promoted & Marketed Key Counties of Miami Dade, Broward & Palm Beach counties and established new accounts with specialty physicians, clinicians in over 40 medical clinics, hospitals, home health & Long term care

Opened & Expanded the Durable medical equipment license to expand business and extend additional specialty physicians by utilizing DME services with ASP cares.

Created Medicare Compliance Handbook for DME training for sales reps.

Conducted numerous lunch presentations & Dinner event to strengthen rapport with medical participants.

Built & partnered relationships with pharmaceutical representatives to establish more clinical accounts.

Month Year – Month Year

Territory Sales Manager, Durable Medical Equipment – Miami, FL

Marketed & built new territory accounts for durable medical equipment with physicians in the wound care industries.

Covered Palm, Miami Dade and Palm beach counties to utilize our drop shipping services for deliver of wound care orders to patients homes

Worked with Medicare compliance of billing and medical coding to authorize or pre-authorize special medical devices and also performed clinical training for lower extremity devices

EDUCATION & CERTIFICATION

June 2004

Microsoft Certified System Administrator, IT Institute of Northwestern Business College – Chicago, IL

March 2021

SCRUM/6 SIGMA Certification, CDK University – Hoffman Estates, IL

HARD SKILLS

Training & Development

10+ Years Salesforce Expertise

Troubleshooting & Diagnostics

10+ Years IT Technical Services

4+ Years Implementation & Automation

DMS/SaaS Programs - Accounting, Operations, Ops

10+ Years Medical Equipment & Supply Management

SOFT SKILLS

Problem-solving

Bilingual-Spanish

Customer Service

Leadership & Management

10+ Years Sales & Marketing

Interpersonal & Communication

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