Peter Njoku

Royse City, TX *****

ad2m8z@r.postjobfree.com 469-***-****

Summary:

Highly motivated and technically proficient entry-level Cyber Security Analyst with a strong foundation in information security and a passion for safeguarding digital assets. Eager to contribute to a dynamic security team by actively monitoring and analyzing security threats, assisting in vulnerability assessments, and implementing robust security measures. Committed to continuous learning and professional growth in the field of cybersecurity.

Education:

MyComputerCareer, Dallas, TX

September 2016 to October,2017

Associates in Information Technology/System Administrator-Certificate

Certification:

●Certifications Earned: CompTIA NET+, CompTIA A+, MTA (Security Fundamentals), MTA Networking, CompTIA Server+

●Google Cybersecurity Professional Certificate in view.

CVS Health

June 2023 –October 2023

Senior IS Technician

As a Senior IS Technician with expertise in ServiceNow and Windows OS, my primary responsibilities revolve around optimizing IT service delivery and ensuring the seamless functioning of CVS retail and pharmacy operations. Utilizing a robust ticketing system, I meticulously document and monitor issues reported by store employees, employing a proactive approach to facilitate prompt resolution. I excel in modifying and maintaining current employee information through the proficient use of LDAP and Active Directory systems, ensuring accuracy and compliance with organizational standards.

On a daily basis, I provide hands-on technical assistance and hardware support to CVS retail and pharmacy operations, actively engaging with end-users to identify issues and implement effective solutions. Operating within a customer-centric framework, I prioritize attentive interactions to enhance user experience and satisfaction.

In addition to technical support, I am entrusted with the critical responsibility of handling confidential customer and employee data, demonstrating a commitment to privacy and data security. With a comprehensive understanding of ServiceNow, I contribute to the customization and maintenance of the platform, streamlining IT service management processes. Simultaneously, I manage and maintain Windows operating systems, implementing security measures and conducting routine updates to ensure a secure and high-performance computing environment. My role extends to collaborating with cross-functional teams, mentoring junior technicians, and actively contributing to strategic IT initiatives that align with organizational objectives.

JP Morgan Chase

January 2022 to March 2023

Technology Associate

●In my role as an accomplished Technology Operations professional, I actively contribute to the strategic direction of the firm by delivering technology solutions that align with both internal and external needs. Employing industry best practices, I play a pivotal role in supporting field vendors during the transition of ATM infrastructure to a new target state, enhancing stability and functionality for our customers.

●Possessing extensive experience, I bring a visionary and proactive approach to executing a world-class technology strategy. My ability to thrive in high-performing teams, fostering creativity in problem-solving, sets the foundation for success. With hands-on knowledge of PC technology and a deep understanding of networking topology, I excel in analyzing and troubleshooting problems, and applying documented solutions as needed.

●I am adept at efficiently processing tickets, and ensuring timely resolution of issues. Additionally, I take charge of updating branch peripheral equipment, including printers, scanners, and pin pads. Collaborating with Techs, I provide support for installing and troubleshooting branch equipment, as well as managing the addition and removal of equipment in the system. Handling multiple ticketing platforms is second nature to me.

●In various projects, I process branch equipment request tickets using Service Now, upgrade branch equipment firmware, and configure new branch workstations and peripherals to the network. Undertaking device builds for Windows 10, I ensure devices are available in line with deployment schedules, deploying them to end users as part of large-scale programs. Post-deployment, I offer ongoing end-user support, addressing issues and assisting with technology platform familiarization. Engaging with users across different corporate sites in the U.S., I am dedicated to providing effective solutions and enhancing the overall user experience.

NCR

December, 2019- December 2021

Customer Engineer II

●Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory—with the goal of keeping customers completely assured and satisfied.

●Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.

●Unleash your manual skills on products like peripherals, large system printers, plotters, enterprise-level servers, communications equipment, networks, and item processing sorters.

●Build great working relationships among colleagues and customers based on customer Service Level Agreements (SLAs).

●Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements).

●Capture customer information to complete any invoicing, as well as stay in contact to ensure providing the best possible service.

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IBM Cloud

September 2017 – Nov 2019

Position: -Data Center Technician

●Rack build, cabling, Network configuration, Server Build, and configuration

●Deployment of Cisco Layer 2 networking equipment

●Troubleshoot, test, quality assurance of server hardware

●Create tickets within the ticketing system to address problems, incidents and changes of hardware.

●Provide accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts, as well as for communication and document steps taken to ensure prompt resolution Customer facing issues.

●Install, test, and label cable and fiber using standard data center protocols and using cable management system

●Create Task List, Monitor Ticket queue, Build Racks and Install Rack rails

●Build and Install New Servers and Network equipment (Switch, Cables)

●Lead team to Liquidate Servers that is of Liquidation age.

●Play a supervisory role in Migration or move of Servers to a new Router/Pod

●Run New network connection by prepping Ethernet network cables

●Verify all prepped network cables are working well and meet standard by using testing tools like Fluke test.

●Connect QSFP cables to toe Switch and Fiber Optic to the router

●Document End of shift reports

●Represent team to the management meeting

Chater Communications

Dallas

Position: Field Service Technician 2016 – 2017

●Responsibilities include installing, configuring, and maintaining TV and internet equipment in residential settings.

● Tasks involve optimizing RF signals for consistent service, conducting maintenance checks, troubleshooting technical issues, and providing exceptional customer support.

●Ensure signal quality, assist with service changes, and maintain meticulous documentation. Safety compliance, continuous learning about RF technologies.

●Collaboration with colleagues, efficient service calls, and equipment maintenance are essential.

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