Baljeet Singh

Brampton, Ontario, Canada

ad2m8o@r.postjobfree.com

linkedin.com/in/baljeet-singh-777965102

Experience

Systems Administrator / IT Level 3 Support (Contract) State Window Corporation

Nov 2021 - Dec 2023 (2 years 2 months)

• Perform out of box setup, domain joining, software installations, updating and testing of Windows Servers and user workstations following onboarding documentation procedures.

• Administer and maintain remote monitoring and management (RMM) toolsets to provide support to end users.

• Install, update, configure, and patch Microsoft Windows in a domain environment.

• Assist in providing Level 1 and 2 admins with escalated support requests for software, hardware, and networking issues.

• Implement and maintain security policies and assist staff with regular login credential resets across services as needed

• Configure and troubleshoot VPN connections for staff working remotely.

• Assist staff with Level 2 email issues related to Outlook, Exchange and email sanitization.

• Integrate and maintain two factor authentication solutions for local user login and cloud-based services;.

• Maintain user access, roles, privileges and distribution groups in Active Directory, and Microsoft Azure.

• Provide Level 3 escalated support for company email hosting and sanitation systems

(Exchange/Mimecast)

IT Specialist/Systems Administrator (Contract)

Modern Niagara

Jun 2017 - Oct 2020 (3 years 5 months)

• Administration, and management of Server/Network Infrastructure in Wintel Environment.

• Updated servers with the latest service packs and hot fixes.

• Administration, and management of Active Directory and domain functions.

• Pushing Application through SCCM as per as user’s Requirement, and Scheduling Jobs.

• Providing support to users for computer’s Application operating system, Configuring Microsoft Office, printing and emails.

• Configured with Shell scripting and Reset Active directory user account and passwords.

• Configuration and /or Migration to office 365 email on MS office Outlook.

• Provisioned applications using SCCM.

System Administrator, Managed Services

Compugen Inc

May 2015 - Mar 2017 (1 year 11 months)

• Administration, and management of Server/Network Infrastructure. Baljeet Singh - page 1

• Updated servers with the latest service packs and hot fixes.

• Provided end-user application support.

• Administration, and management of Active Directory and domain functions.

• Redirected My Documents folder for users.

• Rebuilt servers including hardware, OS and application software.

• Reset local admin PWDS on all servers every 6 months.

• Configured and supported file shares for the domain.

• Pushing Application through SCCM as per as user’s Requirement.

• Providing support to users for computer’s Application operating system, Configuring Microsoft Office, printing and emails.

• Responsible for Dispose old Desktop and Laptop.

• Responsible for scrub and drill Hard drives before Shipment for recycling.

• Assisted in troubleshooting user problems relating to Operating System issues (Win XP, Win7, Win8 & 8.1, Win10)

• Assisted user in call center providing support related all internal applications.

• Provided support to all users for computer hardware, operating system, Microsoft Office, printing and email issues.

• Configured and Reset Active directory user account and passwords.

• Assisted user with configuring office 365 email on MS office Outlook.

• Performed installation, configuration, Windows 7 migration, upgrading and maintenance of desktop PC/Laptops.

• Performed Reimaging of laptops and Desktops.

• Provisioned applications using SCCM.

IT Support Supervisor

VIQ Solutions

Apr 2010 - Apr 2015 (5 years 1 month)

• Application packaging and distribution.

• Application certification testing.

• Identify and resolve problems with software applications and distribution of packages.

• Plan and Deploy approved security Patches to production environment.

• Provide third-level technical support for managing applications, patches, and inventory of desktops and Windows Server Update Services.

• Create OS images for deployment via rapid deployment methods using best practices.

• Provide 3rd Level Problem Determination and support for enterprise desktop environment, SCCM, Active Directory Group Policy, and Antivirus, Windows OS, Applications, desktop hardware and peripherals.

• Conduct research on technical products, services, protocols, and standards.

• Collaborate with other IT departments on assigned projects and issues.

• Resolving Escalated Level of support Via, E-Mail, Phone, & in Person.

• Supporting all IT related functions, including Software Management System, networking, cabling, hardware/software, monitoring, backups, training, telephone systems etc.

• Maintained effective communication with all Dealers, clients,users and other locations by providing timely updates.

• Managed internal implementation conflicts.

• Sourcing all equipment, Technical proposals with cost, and Explaining technology to Senior Management.

Baljeet Singh - page 2

• Managed escalations and resolved jeopardy requests with vendors and providers. IT Support & Operations Analyst II

Loblaws Companies Ltd

Oct 2007 - Apr 2010 (2 years 7 months)

• Resolving Calls at 1st & 2nd Level of support Via, E-Mail, Phone, & in Person.

• Supporting all IT related functions. These include Ware-House Management System (WMS), networking, cabling, hardware/software, monitoring, backups, training, telephone systems etc.

• Performed technical review and Implementation of RF and Wired Networks to ensure completeness and accuracy.

• Redesigned entire Distribution Centre’s Enterprise Networking infrastructure, including conversion to Windows 2003 based Servers / Windows XP Workstation environment.

• Provided data as required to ensure databases were maintained.

• Maintained effective communication with all users and other locations by providing timely updates.

• Created and managed an entire Share point section relating to IT, and other company policy structures to be implemented and enforced by upper management.

• Managed internal implementation conflicts.

• Sourcing all equipment, Technical proposals with cost, Explaining technology to Senior Management.

• Managed escalations and resolved jeopardy requests with vendors and providers. Education

Winnet Systems

MCSE, MicroSoft

1999 - 2000

MCSE and CCNA

Licenses & Certifications

MCSE

Skills

Networking • Project Management • Team Leadership • Management • Strategic Planning • Windows Server • Leadership • Process Improvement • Vendor Management • System Deployment Baljeet Singh - page 3

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