PHILLIP T. TAYLOR

CUSTOMER SERVICE, HEALTHCARE, SOCIAL & COURT SERVICES

AND PROPERTY MANAGEMENT

CONTACT

702-***-****

**** *. **** **** *** 202

Las Vegas, NV 89108

ad2m8j@r.postjobfree.com

PROFILE

A decade of customer services and property management. Eager and willing to perform duties in any area. Experienced and willing to perform duties in health care, records management, court filing and court clerk duties. Worked in child welfare investigating and support families involved in child abuse and neglect cases. Multiple years of experience in court services as a court clerk. Providing exceptional customer service to all parties that I have come communicate with regularly. Worked within the healthcare field ensuring that all HIPPA guidelines are followed, training, patient engagement and billing.

SKILLS

Teamwork/Collaboration

Adaptability/Consultations

Critical thinking skills

Case Management

Interviewing

Data & Q.A Reviewing

Strategic Planning

Research Policy

Conflict Resolution

EXPERIENCE

Texas DFPS CPS – Denton, Texas – CPS Investigator

June 2017 – August 2020

Investigate suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing persons involved. Implement all policies, procedures, and laws within the State and agency guidelines. Consult with team around findings from investigation. Ensure Medicaid and insurance plans were active upon foster care entry. Ensure medication claims were paid for medication. Review treatment claims for services. Maximize physical and psychological safety for children and families. Enhance child and family’s well-being and resilience. Coordinating rehabilitation services for adults and children with disabilities. Manage large case load of complete cases.

Gramercy Property Living – Las Vegas, NV – Assistant Property Mgmt.

September 2015 – January 2017

Collecting rent and other property fees from tenants and individual owners. Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs. Reporting the property's financial status, occupancy and expiring leases to property owners. Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws. Advertising vacant properties and hiring a leasing agent to find tenants as needed. Inspecting properties and arranging for repairs and new materials as required. Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate. Investigating and resolving property complaints and rental violations.

EDUCATION

Chaparral High School – Las Vegas, NV

May 1990

REFERENCES

Cindy Braynen 360-***-****

Elizabeth Kline 702-***-****

Yulonda Johnson 501-***-****

Fairfield Residential, Las Vegas NV – Lead Property Management

April 2019 – August 2020

Ensures a high-level of communication with current and prospective residents, maintaining effective, professional and compassionate resident relations. Participates in the development of budgets and works collaboratively to ensure that expenditures are in accordance with the budget. Demonstrate ability to understand financial goals, operate asset in owners' best interest accordance with Policies and Procedures Manual. Maintain accurate records of all community transactions e.g. rent rolls, delinquency reports, move-in/move-outs, etc. Ensure that all rents and late fees/check charges are collected, posted and deposited. Generate necessary legal action, documents and process in accordance with state and company guidelines. Provide vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance. Ensure that invoices are submitted to the corporate office for payment in a timely manner. Ensure property is rented to capacity by implementing creative marketing strategies and developing a top performing team of leasing professionals. Oversee or manage all details of resident move-ins and move-outs giving special attention to apartment inspections, utilizing in-house employees or outside contractors/vendors as needed. Communicates all problems and makes recommendations to supervisor. Recruiting staff. Respond to resident’s emergency calls. Attend staff meetings, trainings seminars and workshops as required. Recruiting staff with hiring and onboarding process, Complete payroll. Provide trainings. Complete inspections.

Clark County Court Services, Las Vegas, NV- Court Clerk

May 2002 – July 2006

Compiling and maintaining records of court proceedings. Administering oaths or affirmations to witnesses, jurors, or other parties to court proceedings. Tending to administrative tasks such as answering phones, managing calendars, and scheduling trials. Preparing legal documents such as summonses, subpoenas, motions, orders, and judgments. Scheduling appointments for attorneys to meet with clients in courtrooms or other facilities. Recording all proceedings of court cases, including trials, hearings, and motions. Maintaining records of all cases filed in the court, including case status and legal documents such as summonses, complaints, subpoenas, verdicts, etc. Performing clerical duties such as filing documents with the court, taking notes during court proceedings, and greeting individuals who enter the courtroom. Answering phones, greeting people at the door, and answering questions about court procedures

University Medical Center (UMC), Las Vegas, NV – Insurance Verification & Authorization for Surgery Center

January 1998 – May 2002

Greeting and registering patients. Answering billing office phone. Scanning Insurance ID cards. Scanning EOB’s and other documents

Sending insurance bills, patient statements, and patient forms (both paper and electronic). Collects demographic, insurance and financial data for the purpose of organizing, analyzing and translating this information into useful data that meets our customers’ needs supports organizational goals, and meets regulatory and compliance requirements. Ensures complete and accurate demographic, third party payer collection required billing information. Contact patient via phone (with as much advance notice as possible, preferably 48 hours prior to date of service) to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at the time of the appointment. Provides notification of urgent orders to the Senior level or Group Supervisor and communicates with other departments when an urgent need for filling a prescription or delivery is necessary. You will be responsible for timely and accurate pre-certification and insurance verification. Coordinate weekly staff meetings for policy updated, training and etc.